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freitasm

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#268455 20-Mar-2020 13:30
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Just received:

 

 

2degrees has outlined its approach to customer care in response to the impacts of Covid-19.

 

CEO Mark Aue reassured customers that its mobile and broadband networks are working well, and that the national operator is very confident in its capacity to manage extra demand.

 

“We know these are unprecedented and uncertain times for our customers, but we don’t want them to worry about but staying connected. My message to all 2degrees customers today is simple, we will do the right thing by you,” said Mark Aue.

 

Details for 2degrees customers are as follows: 

 

     

  • Data caps removed: 96% of 2degrees broadband customers are on unlimited data plans already. For those who aren’t we will remove data caps until the end of June 2020 (date will be reviewed ongoing). This applies to all home and business customers.
  • Hardship: if Covid-19 causes financial hardship to any 2degrees’ customers, the company will keep you connected, wave any late payment fees and work with you through these trying times.

Mr Aue stressed that the industry is critically aware that it provides an essential service and is working together, and with Government, to make a difference now, and for things that might eventuate.

 





 

 

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heavenlywild
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  #2442167 20-Mar-2020 13:31
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Nice work 2degrees!


freitasm

BDFL - Memuneh
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  #2442171 20-Mar-2020 13:38
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These links are referral codes

 

Geekzone broadband switch | Eletricity comparison and switch | Hatch investment (NZ$ 10 bonus if NZ$100 deposited within 30 days) | Sharesies | Mighty Ape | Backblaze | Amazon | My technology disclosure


 
 
 
 


davidcole
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  #2442204 20-Mar-2020 14:14
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I just saw someone @ing 2degrees, hinting they want free mobile data, because their wifi doesn't extend to their home office.....

 

 





Previously known as psycik

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  #2442209 20-Mar-2020 14:23
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davidcole:

I just saw someone @ing 2degrees, hinting they want free mobile data, because their wifi doesn't extend to their home office.....


 



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jonathan18
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  #2442435 20-Mar-2020 19:50
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I'm yet to try remoting into my work's network since 2D transferred me to CGNAT - excuse my total ignorance, but is that likely to cause any issue? If so, I wonder how they'll be with sorting these types of problems out if many are affected. 


davidcole
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  #2442446 20-Mar-2020 20:20
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jonathan18:

 

I'm yet to try remoting into my work's network since 2D transferred me to CGNAT - excuse my total ignorance, but is that likely to cause any issue? If so, I wonder how they'll be with sorting these types of problems out if many are affected. 

 

 

 

 

i don’t think it will affect you.  It’s mostly affecting incoming connections, like port forwarding.  So you should be fine.  Still worth testing to confirm.





Previously known as psycik

OpenHAB: Gigabyte AMD A8 BrixOpenHAB with Aeotech ZWave Controller, Raspberry PI, Wemos D1 Mini, Zwave, Xiaomi Humidity and Temperature sensors and Bluetooth LE Sensors
Media:Chromecast v2, ATV4, Roku3, HDHomeRun Dual
Windows 10
Host (Plex Server/Crashplan): 2x2TB, 2x3TB, 1x4TB using DriveBender, Samsung 850 evo 512 GB SSD, Hyper-V Server with 1xW10, 1xW2k8, 2xUbuntu 16.04 LTS, Crashplan, NextPVR channel for Plex,NextPVR Metadata Agent and Scanner for Plex


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