Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


jonathanreid

23 posts

Geek


#87885 9-Aug-2011 17:24
Send private message

I have a billing issue to sort.  Sent an email 12 days ago - no reply.  

Tried calling today and the automated  voice suggested leaving a message for a callback as they are busy. I did that 8 hours ago - no call back ??

I used to get really good support in the past - is this a common issue now ?  Not good if it is as I was about to put a couple of phones onto a business plan. 

Create new topic
Wade
2218 posts

Uber Geek


  #503980 9-Aug-2011 17:28
Send private message

You are best to pm one of their guys on here, they are brilliant, the call centre....well.....

SaltyNZ
5435 posts

Uber Geek

Trusted
Lifetime subscriber

  #504000 9-Aug-2011 18:18
Send private message

What's your issue, exactly?




iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


 
 
 
 


vectran
59 posts

Master Geek


  #504034 9-Aug-2011 19:24
Send private message

I called them last week and was connected to a 'real person' within about 30 seconds.

After being issued a case number, I was called back around 18 hours later. Very happy :)

Sounds like the phone systems may have been down?

jonathanreid

23 posts

Geek


  #504165 10-Aug-2011 09:02
Send private message

SaltyNZ: What's your issue, exactly?


My problem is that my data switched from data pack to casual rate without me getting the usual SMS warning to top up.  This means I have expensive casual data on my bill that I did not even realise that I was incurring.

 

Dulouz
702 posts

Ultimate Geek


  #504172 10-Aug-2011 09:07
Send private message

jonathanreid:
SaltyNZ: What's your issue, exactly?


My problem is that my data switched from data pack to casual rate without me getting the usual SMS warning to top up.  This means I have expensive casual data on my bill that I did not even realise that I was incurring.

 

Samething happened to me, yet to see a credit on my account after calling last week.




Amanon

SaltyNZ
5435 posts

Uber Geek

Trusted
Lifetime subscriber

  #504175 10-Aug-2011 09:09
Send private message

jonathanreid:
SaltyNZ: What's your issue, exactly?


My problem is that my data switched from data pack to casual rate without me getting the usual SMS warning to top up.  This means I have expensive casual data on my bill that I did not even realise that I was incurring.

 


OK then, PM your number and I will have a look.




iPad Pro 11" + iPhone XS + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


2degreesCare
1537 posts

Uber Geek

Trusted
2degrees

  #504206 10-Aug-2011 09:50
Send private message

Hi,

Apologies for the delay in replying to your email, please can you PM me with your issues. Please include your email address so I can look into what's happened with that.

As it's account (billing issue) related please include your DOB and address for authentication.

We try to send you a SMS to let you know your pack is running low, we'll look into that too.

Cheers
^POB

 
 
 
 


jonathanreid

23 posts

Geek


  #504231 10-Aug-2011 10:26
Send private message

2DegreesCare: Hi,

Apologies for the delay in replying to your email, please can you PM me with your issues. Please include your email address so I can look into what's happened with that.

As it's account (billing issue) related please include your DOB and address for authentication.

We try to send you a SMS to let you know your pack is running low, we'll look into that too.

Cheers
^POB



Thanks for the reply - SaltyNZ is currently looking into it 

graemeh
2078 posts

Uber Geek


  #504253 10-Aug-2011 10:59
Send private message

I had a similar problem with my data pack not renewing (due to low balance) and despite the text from 2 Degrees saying it would auto renew when I topped up and standard rates would apply until I topped up the system didn't work as advertised.

I topped up, it still kept chewing through at standard rates and the data pack did not renew. I rang the support team and they got me to end the current data session and they bought a new data pack for me. They also credited me for the money I was charged at standard rates after my topup.

It probably took them 5 minutes to answer the phone when I rang so not as fast as in the past but still reasonable.

alasta
4748 posts

Uber Geek

Trusted
Subscriber

  #504287 10-Aug-2011 12:14
Send private message

graemeh: I had a similar problem with my data pack not renewing (due to low balance) and despite the text from 2 Degrees saying it would auto renew when I topped up and standard rates would apply until I topped up the system didn't work as advertised.

I topped up, it still kept chewing through at standard rates and the data pack did not renew.


They've also failed to auto renew the 1gb plan on my iPad this month despite it having auto renewed for the previous couple of months. This whole data pack renewal thing is getting really confusing because they have changed the rules twice now, and even if you understand whether your particular data pack will auto renew or not it still doesn't always seem to work the way it's supposed to.

I find that it pays to be aware of your data pack expiry date and check manually even if you are expecting it to auto renew.

YadaMe
107 posts

Master Geek


  #504324 10-Aug-2011 13:27
Send private message

Wish 2 degrees would txt when you actually run out. they txt when you have 10mb left but have never got one when I actually run out.

Create new topic




News »

Logitech introduce MX Anywhere 3
Posted 21-Sep-2020 21:17


Countdown unveils contactless shopping with new Scan&Go tech
Posted 21-Sep-2020 09:48


HP unveils new innovations for businesses adapting to rapidly evolving workstyles and workforces
Posted 17-Sep-2020 15:36


GoPro launches new HERO9 Black camera
Posted 17-Sep-2020 09:45


Telecommunications industry launches new 5G Facts website
Posted 17-Sep-2020 07:56


New Zealand ranks 3rd in world in GSMA index
Posted 15-Sep-2020 10:13


Trend Micro Security Suite adds web monitoring to prevent identity theft
Posted 14-Sep-2020 15:37


NVIDIA to acquire Arm for US$ 40 billion
Posted 14-Sep-2020 12:27


Epson launches its next gen A3+ colour EcoTank multi-function printer
Posted 10-Sep-2020 16:08


Sony launches three new native 4K SXRD home cinema projectors
Posted 9-Sep-2020 18:00


Catalyst Cloud brings Kubernetes-based open-source web hosting solution to market
Posted 9-Sep-2020 17:54


Verizon Connect eyes further growth in New Zealand
Posted 8-Sep-2020 09:26


PNY launches XLR8 gaming NVIDIA GeForce RTX 30 series powered by the all-new NVIDIA Ampere architecture
Posted 3-Sep-2020 16:39


NVIDIA delivers greatest-ever generational leap with GeForce RTX 30 Series GPUs
Posted 3-Sep-2020 16:17


Weta Digital advances visual effects and animation in the cloud with AWS
Posted 2-Sep-2020 17:09



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.