GoDaddy brought down by Anonymous

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DoggNZ

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#109003 11-Sep-2012 09:19

Hopefully no one here hosts a site with them

http://www.cbsnews.com/8301-501465_162-57509744-501465/godaddy-goes-down-anonymous-claims-responsibility/

mattRSK

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#684230 11-Sep-2012 09:23

Looks like they've taken down bbcode too!

KellyP

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#684232 11-Sep-2012 09:24

I'm with Hover, no problems.

Switched from GoDaddy about a year ago.

I wonder if passwords were compromised?

freitasm

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#684235 11-Sep-2012 09:29

The problem is that Anonymous is targeting a company that offers services to many small and medium business. This is impacting their revenues. Not a good way to get support for their causes.

Also it seems it's not Anonymous, but one individual. He's associated with Anonymous but says the actions are not part of the group. In the mind of millions of affected business this will make no difference.

Expect a big clampdown on the group...

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old3eyes

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#684338 11-Sep-2012 12:46

Wasn't Godaddy one of the companies that publicly supported the draconian US Gov anti everything laws?? I suspect that's why they were targeted..

Regards,

Old3eyes

freitasm

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#684346 11-Sep-2012 12:58

They changed that instance pretty quickly after an outcry. No need to retaliate four or six months down the track.

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stevenz

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#684507 11-Sep-2012 17:23

The main "Anonymous" twitter account gave them kudos though, so "they" presumably approve of it.

Any sign that they're doing things like this to fight "the man" is gone, they're just making trouble with no benefit to anyone now.

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wsnz

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#684722 12-Sep-2012 08:46

Or perhaps it was not related to an attack by Anonymous...

Go Daddy Site Outage Investigation Completed

Yesterday, GoDaddy.com and many of our customers experienced intermittent service outages starting shortly after 10 a.m. PDT. Service was fully restored by 4 p.m. PDT.

The service outage was not caused by external influences. It was not a "hack" and it was not a denial of service attack (DDoS). We have determined the service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented measures to prevent this from occurring again.

At no time was any customer data at risk or were any of our systems compromised.

Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level our customers expect from us and the level we expect of ourselves. We have let our customers down and we know it.

We take our business and our customers' businesses very seriously. We apologize to our customers for these events and thank them for their patience.

- Scott Wagner Go Daddy CEO

Detruire

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#684989 12-Sep-2012 14:47

Would this have affected Godaddy customers who don't use Godaddy's DNS service? Or would does this "DNS infrastructure" that they're talking about include the initial (?) delegation?

rm *

networkn

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#685246 12-Sep-2012 22:46

I have to say I use godaddy for everything ssl except wild card ssl certificates and I have always been really impressed with them. Today I was even more impressed with them:

Here is a copy of an email I got from them today, entitled "Please accept our apology and your enclosed credit"

We owe you a big apology for the intermittent service outages we experienced on September 10 that may have impacted your website, your email and other Go Daddy services.

We let you down and we know it. We take our responsibilities ? and the trust you place in us ? very seriously. I cannot express how sorry I am to those of you who were inconvenienced.

The service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented a series of immediate measures to fix the problem.

At no time was any sensitive customer information, including credit card data, passwords or names and addresses, compromised.

Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level of performance we expect from ourselves. Monday, we fell short of these expectations. We have learned from this event and will use it to drive improvement in our services.

As a result of this disruption, your account will be credited for the value of 1-month of service for each of your active/published sites.* This credit will be available to you for the next 7 days. Please click the button below to redeem your credit.

It's an honor to serve you. Thank you for the opportunity to re-earn your business and trust.

Companies could learn a lot from the intent and language used. No excuses. I am an even more loyal Godaddy Customer now. It cost them, they don't care, they want happy customers. Apple could learn something from that!