Unable to set up Microsoft account for OneDrive

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onetapu

242 posts

Master Geek

#159807 13-Dec-2014 11:54

Tried to set up OneDrive on my Windows 7 PC. Was first asked to set up a Microsoft account which I did , with email address using @outlook.com, then a password as required. My address and password were accepted OK but then I was unable to log in. Kept getting the message that it was not correct etc etc. Microsoft Help just told me to create another account, but same thing happened again. Can anyone please help? I am obviously missing something here. Dropbox was so easy to set up in comparison, but I need to be able to edit documents, not just see them. Thanks in advance

nathan

5695 posts

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#1196815 13-Dec-2014 12:16

what is the error?

onetapu

242 posts

Master Geek

#1196828 13-Dec-2014 12:33

If I remember correctly from yesterday, the error was just that either my email or passord was incorrect (having already accepted it) and then my entry of that stupid series of numbers and letters was incorrect, although it was exactly correct each time.

freitasm

BDFL - Memuneh
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#1196836 13-Dec-2014 12:58

I am under the impression you are having problems with the OneDrive application. Have you accessed onedrive.com from a browser using this account, to make sure you can login there first? Or is that where you are getting these errors?

coffeebaron

6233 posts

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#1196837 13-Dec-2014 13:04

Have you downloaded onedrive for business, rather than the basic onedrive.

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onetapu

242 posts

Master Geek

#1196925 13-Dec-2014 15:58

I haven't got as far as actually setting up OneDrive. My problem is with setting up my Microsoft outlook.com email address and password. I couldn't get any further because it won't let me log in with the one I put in, although it said that address was available.

nathan

5695 posts

Uber Geek
Inactive user

#1196926 13-Dec-2014 16:10

Fyi

You don't need to use outlook.com you can quite happily use an existing email address as a Microsoft Account

Please provide the exact error message when creating the account.

coffeebaron

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#1197070 13-Dec-2014 21:22

You haven't accidentally created a myname@outlook.co.nz address when your were intending to make a myname@outlook.com address?

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