Time recording/Invoicing solution for IT Support business

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raytaylor

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#853753 11-Jul-2013 11:03

amanzi:
raytaylor: The reason why i went with freshbooks instead of xero- customers can login and see their account.
Eg.
With xero when you send an invoice, it arrives as a pdf attachment.

Xero added similar functionality a few months ago - a live link to the invoice can be emailed out and customers can log in to view their account and pay outstanding invoices online through various providers.

Oooh thats good to know. I would rather give money to a NZ company than a canadian one but there are a few other issues i have with the interface that they need to fix first. So they are getting there :-)

Ray Taylor

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jarledb

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#853764 11-Jul-2013 11:20

raytaylor: I add 60% per annum so 5% per month. On a $50 invoice, its a late fee of $2.50 rising every 30 days its late. To me its a token amount really just to encourage payment because most of my customers are really good at paying on time.
However I have seen $12 on a $100 invoice.

Here the max late fee is about $12.80 NZD. On top of that you can add 8,5% p.a.

For the retail business I used to own that was always added to late invoices, for my own consultancy business I have yet to issue a late fee. I rather follow up with people when they don't pay and stay on them until the money is in the bank. So far I have not lost any money (but some time). That way of dealing with late payments doesn't scale too well though.

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jarledb

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#853768 11-Jul-2013 11:24

To get on topic: I see that you can add time tracking to Zendesk via Freshbooks or TymeShift. Having it all integrated seems like a good way to go in any case.

meesham

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#853889 11-Jul-2013 14:21

I wrote my own using Ruby on Rails and ExtJS, it didn't take very long and is completely customised to how I bill my customers. The API for Xero is quite good and easy to use.

danfaulknor

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#861847 18-Jul-2013 20:47

care to share?

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raytaylor

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#862331 19-Jul-2013 18:50

Oooh i was just reminded of a system i saw in Waipukarau at the local I.T shop - WyCom

He has it all in a massive excel spreadsheet. Customer numbers = their telephone number.
They type up invoices in some excel / access munched together application of wonderfulness. It seemed a little mashed together for my liking but here is the wonderful part...

Whenever a customer calls, a 56k modem on a computer takes the incoming caller ID, and excel running on a large screen on the wall pops up and shows the incoming caller's number, their name, and how much money is owed on their account - so the person recieving the call to do a job can instantly know if they are a bad debtor.
Its genius.

Ray Taylor

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