Microsoft office 365 problems (support next to usless)

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Regs

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Snowflake

#872398 5-Aug-2013 21:50

so if you've never accessed the office 365 system, what exactly is it being used for?

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insane

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2degrees

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#872444 6-Aug-2013 00:06

If its anything like a MS volume license subscription, then whoever signed the contract, can get all the access back, just need to fill out some forms on a company letterhead.

There was mention of Go-Between, still doesn't clear up who actually took the service out with MS, almost sounds like a customer/reseller arrangement.

What does the paperwork you have for it from MS say?

Lastly, after 3 weeks of no coms, you can name & shame them, that's really poor form if the official support methods have been used!

CYaBro

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#872455 6-Aug-2013 03:06

If you only have one office365 account how are you using it if you don't know the password?
Do you have the account setup in outlook? If so you could get the password from that.

What we do with our clients accounts is they have the admin login details and we are setup as a delegated admin.
That means we log in to office 365 with our own account but can manage many different clients from there.

If you like pm me your email address and I'll send you a delegated admin request and I'll see if it will let me access your account and I should be able to change the password from there.

Opinions are my own and not the views of my employer.

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#881396 20-Aug-2013 09:47

There are IT companies out there who will not give out Admin passwords, simply because they use the same password for all their clients (so they only need remember a few passwords) . Hardly good security , but there you are.

There is also the real possibility that the IT company involved here has lost the password , or are just hopelessly inept.

gehenna

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#881418 20-Aug-2013 10:12

Who pays for the account? Is it one one of your company credit cards? or does the IT supplier pay it and on-charge you?

If you can prove you're the bill payer you should be able to get things sorted though it may be a long winded process.

Do you know if the IT supplier set themselves up as a Partner of Record on your behalf? This is usually the case for an IT company that is a Microsoft Partner - they associate themselves with the account in order to assist with managing things. But it's unusual that they would refuse any administrative access to the customer. That's really weird....almost like they believe they own the account and you're just renting it from them - hence my question about who is paying MS directly?

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