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martyyn: They are both back up again and it was simple :(
The reason I was looking at them this morning was because both 'owners' had been adding photos to their sites overnight. Both were within 90% of their allocations so I left it at that whilst being sidetracked by the 500 errors. I just gave both of them more disk space and they are both back working again.
Thanks everyone for your help, BinaryLimited especially.
I'm off to configure Pingdom and learn more about what I can do to monitor these sites.
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