mattwnz:
nunz: Absolutely - look at the bottom of the barrel crap we get for support from the ISPs. No offence to the people on the phones but they are seriously under skilled nad under trained most of the time. We have a lack of good quality IPS support line people in NZ. also unless spark thinks peeving off its clients with 2 hour waits is good business, then they either dont give a toss or there is a lack of staff they can hire.
To be fair, they would only be following flowcharts.
I had only heard recently that some ISPs turn down experienced IT Support people for call centre roles as they would spend time helping customers with problems rather that following the flowcharts. Was initially a bit disappointed with that position, but not surprised as the call centre people need to turn over calls as quickly as possible.