HTC One M7 (2013) owners' discussion

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147 posts

Master Geek
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#1304702 13-May-2015 17:48

Another small data point on the potential battery issue.

Based on phone in pocket, screen off all day...
Monday - Phone dead by 2pm
Tuesday - Phone would have died by 4pm according to battery graph.
Wednesday - Current battery graph shows predicted death at 4am (AM!)

What changed?
On Monday night I had a huge cull of useless apps. No real difference.
On Tuesday night I topped up my prepay account, and got my mobile data plan back online after a few days without it.

Speculation: My phone was repeatedly trying to connect with 4G data (since I wasn't near wifi all day) but being rejected by the network. (Possibly also boosting the radio signal in an attempt to handle a perceived low coverage area?)

Correlation does not imply causation. But if anyone else with battery issues since upgrading to Lollipop can pin it down to a similar cause, then I'd love to know. Might be worth a bug ticket to the Googs.

bradstewart

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#1304703 13-May-2015 17:52

Zub: Another small data point on the potential battery issue.

Based on phone in pocket, screen off all day...
Monday - Phone dead by 2pm
Tuesday - Phone would have died by 4pm according to battery graph.
Wednesday - Current battery graph shows predicted death at 4am (AM!)

What changed?
On Monday night I had a huge cull of useless apps. No real difference.
On Tuesday night I topped up my prepay account, and got my mobile data plan back online after a few days without it.

Speculation: My phone was repeatedly trying to connect with 4G data (since I wasn't near wifi all day) but being rejected by the network. (Possibly also boosting the radio signal in an attempt to handle a perceived low coverage area?)

Correlation does not imply causation. But if anyone else with battery issues since upgrading to Lollipop can pin it down to a similar cause, then I'd love to know. Might be worth a bug ticket to the Googs.

Have you done a factory reset since updating to 5.0?

Google in all honesty won't care as your phone is running an OEM customised version of Android.

Zub

147 posts

Master Geek
+1 received by user: 3

#1304706 13-May-2015 17:56

Google in all honesty won't care as your phone is running an OEM customised version of Android.

That's a good point.

I have a working solution currently, so don't feel that a factory re-set is needed just yet. I was sharing more for academic interest. But I'll definitely take it back to factory settings and upgrade from a clean slate if it turns out to be a re-occurring issue.

Thanks for the reply :)

bradstewart

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#1304790 13-May-2015 20:53

Zub:
Google in all honesty won't care as your phone is running an OEM customised version of Android.

That's a good point.

I have a working solution currently, so don't feel that a factory re-set is needed just yet. I was sharing more for academic interest. But I'll definitely take it back to factory settings and upgrade from a clean slate if it turns out to be a re-occurring issue.

Thanks for the reply :)

I noticed a similar issue on my S5 with the upgrade from 4.4 to 5.0. It seems to be a side effect of the upgrade. As soon as I factory reset it things got better.

My One M7 GPe was similar, being rooted it wasn't an issue to reset and restore the important stuff.

Dingbatt

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#1306520 17-May-2015 11:16

Is it just me, or has the dreaded '3dot menu' problem returned with the upgrade to lollipop? I have noticed a circle with the menu icon appears on some apps in the bottom right corner. It only appears to be in apps that don't follow the latest guidelines for developers but I thought this problem was solved a long time ago. Or is it just that because the M9 has the standard android buttons onscreen that the good folks at hTc couldn't be bothered coding it correctly for the M7?

“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996

andrew027

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#1307249 18-May-2015 15:01

The more I play with the Lollipopped phone the more little things I notice. I quite like a lot of it, but there's one thing I hate and that's the ad.s now appearing on my lock screen. For example; I got a txt notification around 2:30pm and hit the power button on the phone to see who it's from, and maybe even what it says (because I'm using those notification cards on the lock screen) but when the screen lights up my wallpaper has temporarily changed to a latte in a glass and it's telling me it might be a good time for a break and, hey, Memphis Belle is just down the road. WTF?!

I am guessing that this must be some setting I accepted when the update came through - anyone know how do I turn it off?

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Dingbatt

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#1307440 18-May-2015 19:49

I believe it will be part of the latest update via Google Play for the HTC lock screen app. All part of their master plan to monetise the crap out of everything they can and thereby turn a profit. Chances are it will have the opposite affect and stop me using their products completely. Maybe try the settings for the lockscreen?

“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996

sidders80

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#1307523 18-May-2015 21:40

So my device developed that purple / pink flare issue on the camera and it was really bad. Sent it for repair last week and have been told today that they can't repair it they will replace it. They have requested a replacement from HTC. Has anyone had a similar experience and also how long does it take? Telegistics (the repair agent) didn't have any idea on timeframe and said they will call me when the replacement arrives.

Sid

lokhor

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#1307538 18-May-2015 22:08

sidders80: So my device developed that purple / pink flare issue on the camera and it was really bad. Sent it for repair last week and have been told today that they can't repair it they will replace it. They have requested a replacement from HTC. Has anyone had a similar experience and also how long does it take? Telegistics (the repair agent) didn't have any idea on timeframe and said they will call me when the replacement arrives.

Usually doesn't take too long, week or two at most

All comments are my own opinion, and not that of my employer unless explicitly stated.

sidders80

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Ultimate Geek
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#1307542 18-May-2015 22:19

lokhor:
sidders80: So my device developed that purple / pink flare issue on the camera and it was really bad. Sent it for repair last week and have been told today that they can't repair it they will replace it. They have requested a replacement from HTC. Has anyone had a similar experience and also how long does it take? Telegistics (the repair agent) didn't have any idea on timeframe and said they will call me when the replacement arrives.

Usually doesn't take too long, week or two at most

Awesome thanks for that

Sid

Dingbatt

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#1307597 19-May-2015 08:19

My replacement was available the following week (6 working days) which was pretty snappy when you consider Noel Leeming's transfer process used up at least a day at each end as well. The limitation will probably be the availability of M7s now. My exchange was done about 10 months ago.

“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996

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sidders80

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#1307601 19-May-2015 08:25

Dingbatt: My replacement was available the following week (6 working days) which was pretty snappy when you consider Noel Leeming's transfer process used up at least a day at each end as well. The limitation will probably be the availability of M7s now. My exchange was done about 10 months ago.

Yes this is what Telegistics were unsure about.

Sid

markl

348 posts

Ultimate Geek
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#1307732 19-May-2015 12:11

sidders80:
Dingbatt: My replacement was available the following week (6 working days) which was pretty snappy when you consider Noel Leeming's transfer process used up at least a day at each end as well. The limitation will probably be the availability of M7s now. My exchange was done about 10 months ago.

Yes this is what Telegistics were unsure about.

FWIW I had mine done only a month or so ago (rear camera died completely) and it was pretty quick - different repairer/retailer, but they quoted 10 business days, and I had the replacement back in less than that...

bmt

574 posts

Ultimate Geek
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#1310466 23-May-2015 16:54

I took my phone back to Spark who sent it away, five days later I was walking back in to pick up my replacement phone. Don't know if it's the same company but def pretty fast.

Anyway, had this phone for almost about 1.5 years, it's banged up with multiple scratches on the screen, but I don't mind all that at all. Never really been serious about replacing the phone.. but this update is almost the straw that broke the camels back. I use Chrome as my browser and often open up multiple Stuff/NZ Herald tabs to read later when I have no wifi (currently overseas so no data). Whereas before all the tabs were in Chrome and you could see the title of each article, now they are lumped in with the app drawer thing. Not only do you have to scroll to find them if you've opened subsequent tabs, they have no title so have no idea which article is which. Numerous times I have opened an article, double tapped home to close it and swiped the wrong one.

Then there's the fact the none of the apps ever close as mentioned previously. Wi-fi is constantly dropping out (use the same network with my laptop and have 0 problems). Lock screen now have to swipe up THEN enter my code. Had a brief look but can't see how to turn this off.. didn't happen before the update so annoying that it is now.

Oh well.. will see how long I can stand it before getting a new phone.

markl

348 posts

Ultimate Geek
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#1310491 23-May-2015 18:13

bmt: Anyway, had this phone for almost about 1.5 years, it's banged up with multiple scratches on the screen, but I don't mind all that at all. Never really been serious about replacing the phone.. but this update is almost the straw that broke the camels back. I use Chrome as my browser and often open up multiple Stuff/NZ Herald tabs to read later when I have no wifi (currently overseas so no data). Whereas before all the tabs were in Chrome and you could see the title of each article, now they are lumped in with the app drawer thing. Not only do you have to scroll to find them if you've opened subsequent tabs, they have no title so have no idea which article is which. Numerous times I have opened an article, double tapped home to close it and swiped the wrong one.

That's a recent change made to Chrome - and you can have it revert to the old style of doing things if you want. Just go to Chrome's settings and turn OFF the "Merge tabs and apps" setting.

bmt:
Then there's the fact the none of the apps ever close as mentioned previously. Wi-fi is constantly dropping out (use the same network with my laptop and have 0 problems). Lock screen now have to swipe up THEN enter my code. Had a brief look but can't see how to turn this off.. didn't happen before the update so annoying that it is now.

Oh well.. will see how long I can stand it before getting a new phone.

I have wifi issues with my Oneplus One also - not sure about with the M7 as I don't use that a lot - it's my app development testbed. Lollipop upon initial release (5.0) did have wifi problems on a number of platforms, and in the case of the Nexus devices at least, I believe that was one of the reasons for the rapid iteration that led to the release 5.1 so soon after 5.0.

So in short, just because you're having these issues on the M7, don't think that a change of handset will necessarily fix them for you...

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