They replied...
"Thank you for the email.
We sincerely apologise for the error, this is clearly a human error at the packing stage and we understand how frustrating it can be.
Thus we will get this resolved with the highest priority.
We shall have the Desire HD shipped today with DHL with some complimentary accessories. The tracking number will be sent to you a little later today.
We will need to get the incorrect, HTC Desire back to us and here we have 3 options.
- We arrange a DHL collection from you. We will cover all costs of course. This will involve DHL arranging an appropriate time to collect from you. Depending on your circumstances it may be collected from work or a home address, but you will be required to be available during the specified time frame.
- You return it via the mail services to us at your expense. Tell us how much it cost and we shall have all costs reimbursed to you.
- You can purchase the HTC Desire at a heavily discounted rate, to either keep yourself or sell on locally. This cost would be £240 (£45 less than the normal price)
If you could reply, confirming which option you would like to proceed with and I will take the necessary action.
Once again I do apologise for this error and hope that we can resolve the situation for you.
Regards
Jon Love
Business Development Manager
Clove Technology"
Since had a few emails back and forth between us about arranging pickup of the desire, and they have agreed to marking down the price of the phone for the customs info. avoiding the GST on 2nd phone since they are sending it via the DHL shipping to be quicker.
So anyway if anyone wants a new desire(A8181) for around $550 let me know.
Otherwise I'll get them to arrange pickup of it.
(and yes they did spell apologize wrong, the grammar nazi told me)