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Forums › Telecom New Zealand, XT Network, Yahoo!Xtra › IPhone 5 battery life issues - covered under CGA by Telecom ?
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13 posts

Geek
  Reply # 763955 17-Feb-2013 23:49 Send private message


If you said to Apple "Oh, I am having difficulty with my phone" they would too replace it with a refurb, the rules don't change, it's what Apple do.


Difference being that Apple would give you a choice of a new replacement of full refund if you went back within 14 days.

They see me trollin'
1606 posts

Uber Geek

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Telecom NZ
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  Reply # 763957 17-Feb-2013 23:56 Send private message

navinbhat:

If you said to Apple "Oh, I am having difficulty with my phone" they would too replace it with a refurb, the rules don't change, it's what Apple do.


Difference being that Apple would give you a choice of a new replacement of full refund if you went back within 14 days.


According to the OP it was over 14 days anyway... Telegistics would have done some very extensive testing to ensure it's faulting, would be interested to know how your new iPhone 5 handles things.




Michael Murphy
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13 posts

Geek
  Reply # 763958 18-Feb-2013 00:02 Send private message

michaelmurfy:
navinbhat:

If you said to Apple "Oh, I am having difficulty with my phone" they would too replace it with a refurb, the rules don't change, it's what Apple do.


Difference being that Apple would give you a choice of a new replacement of full refund if you went back within 14 days.


According to the OP it was over 14 days anyway...


Didn't post it; went back two days later to the retailer actually hoping for a replacement and was told that it needs to be tested. Refunds are not offered unless you open the device in store and there is an issue. Once you have left the store, too bad.

With four months effectively gone without the pleasure of the new iPhone 5, I am contemplating waiting for the next version now.

157 posts

Master Geek
  Reply # 763980 18-Feb-2013 08:50 Send private message

The iPhone 5 has the worst battery life of all the series for me. What helps:

* Turn off 3G and any other radio services not required.
* Turn off the always connected Skype option.
* Dim the backlight.

233 posts

Master Geek
  Reply # 763990 18-Feb-2013 09:49 Send private message

michaelmurfy:
navinbhat: 
The overall experience has left a very sour taste in my mouth w.r.t. Telecom. Personally I'd never consider purchasing an Apple product in the future from any retailer other than Apple directly. They seem to protect their brand experience better than any other authorised retailers.


*Facepalm* Telecom offered to replace the phone with a refurbished unit, which is the same as a new unit with the exception it's been 100% checked over by some guy overseas and repaired to be just like a new unit.

If you said to Apple "Oh, I am having difficulty with my phone" they would too replace it with a refurb, the rules don't change, it's what Apple do.

It's not Telecom's fault at all, it's what they're told to do by Apple - Telecom offered to resolve the issue with a more than adequate solution but you declined, they did their part of the CGA and the Apple warranty but you took things further, to be honest getting a refurb iPhone is not as bad as people make out, the ones out of the box haven't been through the same quality checks as the refurb ones since the refurb ones have had an actual human to look over it's refurb process + make sure it's quality assured.

Morel of the story, if you send your iPhone to Apple or a service agent to fix, you get a refurb, the reason is they don't want the "new" phone to fault like the old one so this way they're 99% assured the phone won't fault meaning happy end customer. If Telecom didn't say that it was a refurb and "replaced" it for you then you'll honestly never know, nor would your cat, or anyone else, it has not lowered the value but increased it since you can now call it new.

</rant>



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