Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 


13 posts

Geek


  Reply # 763955 17-Feb-2013 23:49 Send private message


If you said to Apple "Oh, I am having difficulty with my phone" they would too replace it with a refurb, the rules don't change, it's what Apple do.


Difference being that Apple would give you a choice of a new replacement of full refund if you went back within 14 days.

The Game.
2886 posts

Uber Geek
+1 received by user: 466

Trusted
Think Concepts
Subscriber

  Reply # 763957 17-Feb-2013 23:56 Send private message

navinbhat:

If you said to Apple "Oh, I am having difficulty with my phone" they would too replace it with a refurb, the rules don't change, it's what Apple do.


Difference being that Apple would give you a choice of a new replacement of full refund if you went back within 14 days.


According to the OP it was over 14 days anyway... Telegistics would have done some very extensive testing to ensure it's faulting, would be interested to know how your new iPhone 5 handles things.




Michael Murphy
[Twitter] [Last.fm] [IPv6 Sage]

Everything I say here is my own opinion and not that of my employer.



13 posts

Geek


  Reply # 763958 18-Feb-2013 00:02 Send private message

michaelmurfy:
navinbhat:

If you said to Apple "Oh, I am having difficulty with my phone" they would too replace it with a refurb, the rules don't change, it's what Apple do.


Difference being that Apple would give you a choice of a new replacement of full refund if you went back within 14 days.


According to the OP it was over 14 days anyway...


Didn't post it; went back two days later to the retailer actually hoping for a replacement and was told that it needs to be tested. Refunds are not offered unless you open the device in store and there is an issue. Once you have left the store, too bad.

With four months effectively gone without the pleasure of the new iPhone 5, I am contemplating waiting for the next version now.

174 posts

Master Geek
+1 received by user: 7


  Reply # 763980 18-Feb-2013 08:50 Send private message

The iPhone 5 has the worst battery life of all the series for me. What helps:

* Turn off 3G and any other radio services not required.
* Turn off the always connected Skype option.
* Dim the backlight.

290 posts

Ultimate Geek
+1 received by user: 8


  Reply # 763990 18-Feb-2013 09:49 Send private message

michaelmurfy:
navinbhat: 
The overall experience has left a very sour taste in my mouth w.r.t. Telecom. Personally I'd never consider purchasing an Apple product in the future from any retailer other than Apple directly. They seem to protect their brand experience better than any other authorised retailers.


*Facepalm* Telecom offered to replace the phone with a refurbished unit, which is the same as a new unit with the exception it's been 100% checked over by some guy overseas and repaired to be just like a new unit.

If you said to Apple "Oh, I am having difficulty with my phone" they would too replace it with a refurb, the rules don't change, it's what Apple do.

It's not Telecom's fault at all, it's what they're told to do by Apple - Telecom offered to resolve the issue with a more than adequate solution but you declined, they did their part of the CGA and the Apple warranty but you took things further, to be honest getting a refurb iPhone is not as bad as people make out, the ones out of the box haven't been through the same quality checks as the refurb ones since the refurb ones have had an actual human to look over it's refurb process + make sure it's quality assured.

Morel of the story, if you send your iPhone to Apple or a service agent to fix, you get a refurb, the reason is they don't want the "new" phone to fault like the old one so this way they're 99% assured the phone won't fault meaning happy end customer. If Telecom didn't say that it was a refurb and "replaced" it for you then you'll honestly never know, nor would your cat, or anyone else, it has not lowered the value but increased it since you can now call it new.

</rant>



+1




iPhone 5
Nexus 4
Macbook Pro Retina
ADSL @ 20mbps sync

1 | 2 | 3 | 4 
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Debian can't access DNS
Created by dcole13, last reply by gstarkey on 28-Aug-2014 20:46 (28 replies)
Pages... 2


Orcon Global Mode launched
Created by freitasm, last reply by Dangermouse on 29-Aug-2014 19:37 (107 replies)
Pages... 6 7 8


Lightbox quality Awful for me
Created by ronw, last reply by Lightbox on 29-Aug-2014 20:00 (46 replies)
Pages... 2 3 4


Vodafone TV multicast settings on pfSense?
Created by kenkeniff, last reply by kenkeniff on 27-Aug-2014 10:32 (182 replies)
Pages... 11 12 13


"best" bank in New Zealand
Created by ScuL, last reply by richms on 29-Aug-2014 13:21 (38 replies)
Pages... 2 3


Another Gaming computer help question
Created by Lyderies, last reply by timmmay on 26-Aug-2014 18:06 (38 replies)
Pages... 2 3


Suddenly limited to 1mbps download speed on spark VDSL
Created by Jase2985, last reply by MrSteel on 29-Aug-2014 20:05 (18 replies)
Pages... 2


Lightbox press event release
Created by freitasm, last reply by Dratsab on 29-Aug-2014 16:53 (557 replies)
Pages... 36 37 38



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.