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168 posts

Master Geek
+1 received by user: 2

Topic # 68754 27-Sep-2010 20:48 Send private message

I recently changed my broadband and phone from Snap to Telstra Clear... What a mistake that was.. They didn't transfer it properly and i was without service from last Thursday through to today... But the biggest issue is their speed... Snap was giving me an average of 15,000 downstream and 600 upsteam.

Since this was connected earlier today im struggling to get 4000 downstream and 500 upstream.

I've checked the modem is still set to ADSL2 etc. Same modem, same line, same cabniet, same exchange, just a new ISP...

Would this be the permanent speed from my new ISP most likely? Or is their a peroid before everything goes up to full?

Any advice would be appreciated...

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18534 posts

Uber Geek
+1 received by user: 729

Biddle Corp

  Reply # 385171 27-Sep-2010 20:51 Send private message

What is your sync speed?

And are you definately fed from a cabinet or exchange? TCL do have the largest number of ULL exchanges in NZ so depending exactly where you are you could be fed from this rather than the "same" equipment.

1940 posts

Uber Geek
+1 received by user: 11

  Reply # 385173 27-Sep-2010 20:54 Send private message

I changed from Snap to Telecom and experienced the same speed issue. Here's my posting about it

It wasnt until I received my new modem from Telecom that I regained full speed. I think some ISPs use different types of ADSL2+ Modulation?

Try using another make/model of modem and see what speeds you get.

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168 posts

Master Geek
+1 received by user: 2

  Reply # 385174 27-Sep-2010 20:55 Send private message

Is that the data rate on my modem settings?

168 posts

Master Geek
+1 received by user: 2

  Reply # 385177 27-Sep-2010 21:01 Send private message

I'm in Solway, Masterton approx 100metres from a cabniet. It appears after reading other posts etc that i have gone to ADSL1 speeds.

7528 posts

Uber Geek
+1 received by user: 235


  Reply # 385248 28-Sep-2010 00:00 Send private message

Login to your modem/router's admin ui and post a screenshot of the lines stats.

25 posts


  Reply # 385653 28-Sep-2010 21:27

Which plan are you using?

The online customer zone will let you know.

All the current plans use "Maximum speed" i.e. Maximum speed relates to ADSL/ADSL2+ services delivered as fast as your connection allows.

The basic premise for the TelstraClear internet is to make it as fast and simple as possible.

47930 posts

Uber Geek
+1 received by user: 3540


  Reply # 385666 28-Sep-2010 22:13 Send private message

tritex: I'm in Solway, Masterton approx 100metres from a cabniet. It appears after reading other posts etc that i have gone to ADSL1 speeds.

Being close to a cabinet doesn't mean your connection is being fed from there. Also others here asked for yur modem stats and you haven't posted yet.

168 posts

Master Geek
+1 received by user: 2

  Reply # 386114 29-Sep-2010 23:36 Send private message

Sorry i had not posted yet as i was awaiting a fault to be processed through technical support at Telstra. However as yet despite promises no updates from them, when i ring i'm told no issue but we will re submit the issue for investigation... Then same issue when i call 24 hrs later.

ADSL status shows the ADSL physical layer status.

ADSL Firmware Version: - - Annex A - 01.07.2b - 0.52
ADSL Software Version: V3.00B01T01.TX.20060517
Line State Connected
Modulation ADSL_2plus
Annex Mode ANNEX_A
Max Tx Power -38 dBm/Hz

Item Downstream Upstream Unit
SNR Margin 31 12 dB
Line Attenuation 3 1 dB
Data Rate 7547 691 kbps

Please note even when i call TElstra they admit the max speed is 22,000

I was ahceiving a hugely higher max speed with Snap, compared to 7547 anyway.

168 posts

Master Geek
+1 received by user: 2

  Reply # 386115 29-Sep-2010 23:37 Send private message

Connection is a FUll US / Full DS onnection.

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