Get Help from Slingshot Here!

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69 posts

Master Geek

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Reply # 546752 18-Nov-2011 08:52
Deff - drop me a line and we will solve this problem for you Scott.page@team.slingshot.co.nz ScottP

Deff

5 posts

Wannabe Geek

Reply # 546883 18-Nov-2011 13:46
sapage: Deff - drop me a line and we will solve this problem for you Scott.page@team.slingshot.co.nz Have done so, had no reply as yet. What time frame are we looking at? Keen to get this sorted as I can't see a simple solution to this issue and having no reception during the majority of the day is quite an issue. Calls sound horrible because of the low signal recption problem.

tnaseem

17 posts

Geek

Reply # 546896 18-Nov-2011 14:02
@Scott, I also sent you a couple of emails early this week that you have not responded to. And one more today as a reminder, as I've seen you online here a few times since. I am a potential new customer, so not a great start... :) Cheers, Tarique.

Slingshot

717 posts

Ultimate Geek

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Slingshot

Reply # 547428 20-Nov-2011 13:30
Hi All, You are also able to PM me rather than Scott directly and I will look into any issues that you have. Obviously Scott is a busy man =) www.slingshot.co.nz www.twitter.com/SlingshotNZ forums.slingshot.co.nz https://www.facebook.com/SlingshotNZ

sbiddle

16713 posts

Uber Geek

Moderator

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Biddle Corp

Subscriber

Reply # 547430 20-Nov-2011 13:37
Deff: sapage: Deff - drop me a line and we will solve this problem for you Scott.page@team.slingshot.co.nz Have done so, had no reply as yet. What time frame are we looking at? Keen to get this sorted as I can't see a simple solution to this issue and having no reception during the majority of the day is quite an issue. Calls sound horrible because of the low signal recption problem. The only solution to your problem would be for them to replace your phone with a model that's compatible with the XT network since your one isn't. It would be very interesting to see if they would go that far. *Need help configuring your Linksys ATA or IP Phones for New Zealand? Check my blog post

sapage

69 posts

Master Geek

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Reply # 547446 20-Nov-2011 14:25
apologies - have been away. Have sent through a reply directly. Thanks Scott ScottP

mkl

49 posts

Geek

Reply # 548050 21-Nov-2011 19:36
One of my friends have been told by the Slingshot rep that he cannot be shifted over from Orcon to Slingshot without downtime. He said the only way for him to get Slingshot service is to ring orcon, CANCEL the service and then once it's done, Slingshot can start a new connection process which takes between 1-10 business days to get connected, and there is no way to do it without downtime. He said his "phone line is embedded in an orcon exchange, and slingshot cannot take over it". Is there any way to get him connected without too much downtime? Having an active Internet connection is quite crucial to him.

Slingshot

717 posts

Ultimate Geek

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Slingshot

Reply # 548461 22-Nov-2011 14:37
Hi Mkl, This would depend a lot on the specific curcumstance. Could you or your friend provide some more specific details so I can take a look into it ? www.slingshot.co.nz www.twitter.com/SlingshotNZ forums.slingshot.co.nz https://www.facebook.com/SlingshotNZ

ayman

11 posts

Geek

Reply # 548578 22-Nov-2011 18:06
Hi there, would you be able to help me, I posted my question to this post: http://www.geekzone.co.nz/forums.asp?forumid=43&topicid=93439 read the 4th post, I called slingshot but that didnt help solve the problem thanks

Slingshot

717 posts

Ultimate Geek

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Slingshot

Reply # 548595 22-Nov-2011 18:32
Hi ayman, Could you please send me your account number and i'll take a look. Some general thoughts though: You have mentioned that you have the incoming ports opened. Does this mean you have just stopped blocking those incoming connections, or you have actually setup manual port forwarding to the specific IP of your ATA ? Have you tried linksys support direct, as they are generally the best support for actually getting things to function through the device. If you send me your details though I will certainly see what I can do to help. www.slingshot.co.nz www.twitter.com/SlingshotNZ forums.slingshot.co.nz https://www.facebook.com/SlingshotNZ

DjShadow

1563 posts

Uber Geek

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Reply # 549297 24-Nov-2011 11:24
This really isn't a biggie but does anyone else get micro outages on Slingshot? like last night my PC will indicate I have no internet for maybe 10-30 seconds then be all go again, fairly random when it happens too.

Slingshot

717 posts

Ultimate Geek

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Slingshot

Reply # 549299 24-Nov-2011 11:29
This may be a frequent disconnections problem we could investigate. You mention that the PC shows the drop, does the actual DSL or PPP drop out at all ? www.slingshot.co.nz www.twitter.com/SlingshotNZ forums.slingshot.co.nz https://www.facebook.com/SlingshotNZ

DjShadow

1563 posts

Uber Geek

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Reply # 549304 24-Nov-2011 11:37
I think I've noticed on 1 occasion the PPP has dropped, normally it reconnects so quickly I don't bother going to check the router

Slingshot

717 posts

Ultimate Geek

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Slingshot

Reply # 549311 24-Nov-2011 11:45
If you send me our account number I could investigate if there is an ongoing disconnection issues. Generally though that sort of issue is quite normal, the industry standard from chorus and telecom is that we have to be able to observe more than 10 disconnections per day on a repeat basis to be able to fault, but we can always tweak things where possible to help. www.slingshot.co.nz www.twitter.com/SlingshotNZ forums.slingshot.co.nz https://www.facebook.com/SlingshotNZ

sm1ff

11 posts

Geek

Reply # 549417 24-Nov-2011 13:45
Yea my internet been randomly goes down usually in the morning or early afternoon, i then have to restart the modem then its all-right, done it 2 times today, and started 3 days ago!! and my brother in a different house getting same problems too What is going on?

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