Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Telstra Hotspot woes
Posted on 7-May-2005 10:23 by M Freitas | Tags Filed under: Blog



I am at the Brisbane International Airport (Australia), waiting for the boarding call. I am also using the last few dollars on a pre-paid Wi-Fi card from Telstra, the largest Australian mobile operator.

As I posted before, the service itself is not bad - except that they block FTP and do not support lots of simultaneous connections - tried to load more than 200 RSS feeds into SharpReader through a Telstra Hotspot connection and half came with "Can not find server".

What is really bad is their customer service. I bought a pre-paid PhoneAway card because on pre-pay they charge per minute, and on credit card you have to buy a block and if you disconnect before the end of the time, too bad, it is gone.

Now, I started using a pre-paid card on Tuesday and after 30 minutes put the tablet PC to sleep - the AP did not recognise the disconnection and used all my time! Ok, I had to use the Internet anyway, so I bought more time with a credit card - 30 minutes worth. Too my surprise the AP cut my connection after 8 minutes!

Of course I sent an e-mail to Telstra complaining about this, after all it's something like 45 minutes of Wi-Fi that they took away, at $0.20/minute! And as expected did not get a reply. Somewhere I read that 40% of customers inquiries over the Internet go unanswered. I guess in Australia this is the norm too.

Ok, better post this, the plane is boarding, and I only have another $8 in this account now. Hope Telstra offers a better service next time I come back to Australia.











comments powered by Disqus


Trending now »

Hot discussions in our forums right now:

Vodafone TV - Is this sky?
Created by wingbat45, last reply by Apsattv on 17-Oct-2017 23:33 (70 replies)
Pages... 3 4 5


Under -deck "roofing"
Created by kryptonjohn, last reply by Kickinbac on 17-Oct-2017 21:44 (25 replies)
Pages... 2


Obesity in NZ - OECD
Created by Fred99, last reply by Fred99 on 17-Oct-2017 20:51 (114 replies)
Pages... 6 7 8


Bad speeds to Apple services
Created by Swemoph, last reply by RunningMan on 15-Oct-2017 20:50 (16 replies)
Pages... 2


KRACK - WPA2 essentially cracked.
Created by michaelmurfy, last reply by michaelmurfy on 18-Oct-2017 01:15 (47 replies)
Pages... 2 3 4


Xiaomi Mi Robot Vacuum
Created by ashtonaut, last reply by ashtonaut on 17-Oct-2017 19:47 (27 replies)
Pages... 2


Decent work ultrabook recommendations
Created by surfercdhick, last reply by Batman on 17-Oct-2017 13:15 (24 replies)
Pages... 2


Is there a way to get fibre installed but stay on VDSL(Enable)
Created by cruxis, last reply by BarTender on 17-Oct-2017 19:31 (22 replies)
Pages... 2