Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Telstra Hotspot woes
Posted on 7-May-2005 10:23 by M Freitas | Tags Filed under: Blog



I am at the Brisbane International Airport (Australia), waiting for the boarding call. I am also using the last few dollars on a pre-paid Wi-Fi card from Telstra, the largest Australian mobile operator.

As I posted before, the service itself is not bad - except that they block FTP and do not support lots of simultaneous connections - tried to load more than 200 RSS feeds into SharpReader through a Telstra Hotspot connection and half came with "Can not find server".

What is really bad is their customer service. I bought a pre-paid PhoneAway card because on pre-pay they charge per minute, and on credit card you have to buy a block and if you disconnect before the end of the time, too bad, it is gone.

Now, I started using a pre-paid card on Tuesday and after 30 minutes put the tablet PC to sleep - the AP did not recognise the disconnection and used all my time! Ok, I had to use the Internet anyway, so I bought more time with a credit card - 30 minutes worth. Too my surprise the AP cut my connection after 8 minutes!

Of course I sent an e-mail to Telstra complaining about this, after all it's something like 45 minutes of Wi-Fi that they took away, at $0.20/minute! And as expected did not get a reply. Somewhere I read that 40% of customers inquiries over the Internet go unanswered. I guess in Australia this is the norm too.

Ok, better post this, the plane is boarding, and I only have another $8 in this account now. Hope Telstra offers a better service next time I come back to Australia.











comments powered by Disqus


Trending now »

Hot discussions in our forums right now:

Bombing at Manchester concert, 19 dead
Created by Rikkitic, last reply by Rikkitic on 27-May-2017 12:34 (160 replies)
Pages... 9 10 11


Father banned from watching daughter's netball game: what you think of this?
Created by Rikkitic, last reply by frankv on 25-May-2017 16:29 (136 replies)
Pages... 8 9 10


Tailgaters?
Created by Linuxluver, last reply by reg52nz on 25-May-2017 16:29 (113 replies)
Pages... 6 7 8


The President Of The USA: Donald Trump
Created by TimA, last reply by Fred99 on 27-May-2017 08:58 (4364 replies)
Pages... 289 290 291


Tipping? Please no!
Created by BlueShift, last reply by cddt on 27-May-2017 10:10 (104 replies)
Pages... 5 6 7


Tax Cuts
Created by tdgeek, last reply by dejadeadnz on 27-May-2017 12:19 (59 replies)
Pages... 2 3 4


NZ Herald - Internet providers have backdoor access to customers' modems
Created by RunningMan, last reply by coffeebaron on 27-May-2017 10:45 (16 replies)
Pages... 2


Variable speeds on Fibre Max
Created by kapitikarl, last reply by sidefx on 26-May-2017 15:51 (43 replies)
Pages... 2 3