Telecom has completed its first Next Generation Voice trial, the first step in rolling out its NZ$1.4 billion (US$950 million) Next Generation Network (NGN).
The trial involved 120 residential customers, small businesses and Telecom staff using a Next Generation Voice service for three months.
“The trial has given us some great insight into what our customers want,” said Telecom Head of Consumer Marketing Victoria Crone, “We’re really looking forward to taking the things we have learnt and applying them as we develop the services we plan to take to market.”
The trial results have indicated that customers want future solutions that make it easier and more efficient for them to carry out their day to day communications. They are looking for more call management features that allow them to communicate when and where they want, and on their terms.
In particular the trial participants liked plug and play solutions; the quality of the voice calls; call forward/diversion features; simultaneous ringing between different phones e.g. home and mobile; and the Web portal concept.
The next step in developing Telecom’s Next Generation services is a fibre to the home trial that will begin in May. This will be a network infrastructure trial to 430 homes.
Telecom plans to start introducing Next Generation services to the market that cover communications, information and entertainment late this year.