TelstraClear overhauls IT service management with BMC software
Posted on 13-Dec-2010 12:43 News, Fixed Line
TelstraClear’s ITSM application will provide a transparent support and monitoring mechanism between its service desk, operations infrastructure management, Voice and Data Operations (VDO) and Computer Telephony Integration (CTI) operations teams.
Lucent Technologies introduces personalized ringback tone service
Posted on 19-Oct-2004 19:38 News, Fixed Line
The new MiRingBack application allows callers to hear music or audio, selected by the subscriber, instead of a ringing sound as they wait for their call to be answered. First deployment of new service is Telecom New Zealand.