Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Companies that don't reply e-mails
Posted on 12-May-2003 16:17 by M Freitas | Tags Filed under: Articles


What is all this about having an internet presence, when companies or individuals within companies don't care to answer e-mails ?

I'm really feeling bad for all the millions of internet users around the world who try to contact some of the companies through their websites. I've sent e-mails to some companies using their "Contact Us" forms and published e-mail addresses like "sales@[company].com" or "press@[company].com, only to wait for a reply that never showed up my inbox. And I know they read my e-mails, because some of then were sent with Return Receipt request.

In an extreme case I've sent an e-mail to a company about their wireless (Bluetooth) product, with Return Receipt request. Well, I now have a complete map of this company's organisational structure, but no reply! I explain: I've sent the e-mail to to sales@d[rest of company name here].com. The first person received the e-mail and probably forwarded it. I've got a Return Receipt, with name and department of this first reader. Then I've got a second one with the name and departement for the next reader.

Making short a long story: I've received so far 33 Return Receipts from 33 different people, and not a single reply to my e-mail!

How bad is that? I could name the company, but enough for now to say its name starts with D and they make wireless products.

If they don't want to be involved with us, fine. But it would be greatly appreciated if a reply was sent stating that. Ignoring the public is the worst thing a company can do. Actually my list of companies that don't reply e-mails is growing every day. And it's not only with Geekzone requests. Even personal e-mails about products or services are simply ignored.

Why a company would spend thousands of dollars to create a website if they don't even bother replying to customers and contacts?

This was my rant...






comments powered by Disqus


Trending now »

Hot discussions in our forums right now:

Steam being rate limited by Vodafone?
Created by JohnnyBoy12, last reply by gaddman on 24-Apr-2018 17:32 (35 replies)
Pages... 2 3


Another early grave filthy food pusher sees NZ as a soft target
Created by Rikkitic, last reply by Fred99 on 24-Apr-2018 18:13 (155 replies)
Pages... 9 10 11


Lasers on the road
Created by Rikkitic, last reply by Journeyman on 24-Apr-2018 16:57 (41 replies)
Pages... 2 3


Can't connect to router
Created by kiwis, last reply by mdf on 24-Apr-2018 18:17 (17 replies)
Pages... 2


What do DJs do?
Created by Rikkitic, last reply by Coil on 24-Apr-2018 16:01 (68 replies)
Pages... 3 4 5


Enduring power of attorney (EPA), Heath and care.
Created by Mspec, last reply by MikeAqua on 24-Apr-2018 15:43 (16 replies)
Pages... 2


Rugby 2019 coverage by Spark and TVNZ
Created by freitasm, last reply by ockel on 24-Apr-2018 10:24 (150 replies)
Pages... 8 9 10


I missed my parcel again
Created by toneytang, last reply by loceff13 on 24-Apr-2018 22:13 (12 replies)