Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Companies that don't reply e-mails
Posted on 12-May-2003 16:17 by M Freitas | Tags Filed under: Articles


What is all this about having an internet presence, when companies or individuals within companies don't care to answer e-mails ?

I'm really feeling bad for all the millions of internet users around the world who try to contact some of the companies through their websites. I've sent e-mails to some companies using their "Contact Us" forms and published e-mail addresses like "sales@[company].com" or "press@[company].com, only to wait for a reply that never showed up my inbox. And I know they read my e-mails, because some of then were sent with Return Receipt request.

In an extreme case I've sent an e-mail to a company about their wireless (Bluetooth) product, with Return Receipt request. Well, I now have a complete map of this company's organisational structure, but no reply! I explain: I've sent the e-mail to to sales@d[rest of company name here].com. The first person received the e-mail and probably forwarded it. I've got a Return Receipt, with name and department of this first reader. Then I've got a second one with the name and departement for the next reader.

Making short a long story: I've received so far 33 Return Receipts from 33 different people, and not a single reply to my e-mail!

How bad is that? I could name the company, but enough for now to say its name starts with D and they make wireless products.

If they don't want to be involved with us, fine. But it would be greatly appreciated if a reply was sent stating that. Ignoring the public is the worst thing a company can do. Actually my list of companies that don't reply e-mails is growing every day. And it's not only with Geekzone requests. Even personal e-mails about products or services are simply ignored.

Why a company would spend thousands of dollars to create a website if they don't even bother replying to customers and contacts?

This was my rant...



comments powered by Disqus


Trending now »

Hot discussions in our forums right now:

The President Of The USA: Donald Trump
Created by TimA, last reply by MikeB4 on 27-Mar-2017 11:34 (3677 replies)
Pages... 244 245 246


Dell laptops shipping with 10/100 ethernet adapters -Am I being ripped off?
Created by Fishfingers, last reply by networkn on 27-Mar-2017 17:54 (50 replies)
Pages... 2 3 4


TiVo Service ending on 31 October 2017
Created by Riggleby, last reply by Jaxson on 27-Mar-2017 18:47 (560 replies)
Pages... 36 37 38


Temperature Monitoring
Created by michaelmurfy, last reply by richms on 25-Mar-2017 23:38 (21 replies)
Pages... 2


Police invade your financial privacy even more often now.
Created by Geektastic, last reply by ObidiahSlope on 27-Mar-2017 02:08 (55 replies)
Pages... 2 3 4


IPv6 beta for Bigpipe
Created by JoshBigpipe, last reply by SirHumphreyAppleby on 27-Mar-2017 19:37 (17 replies)
Pages... 2


New HP Laptop help
Created by jumcc87, last reply by heavenlywild on 27-Mar-2017 19:01 (14 replies)

OSX / Safari / Base 64
Created by Fred99, last reply by jamesrt on 27-Mar-2017 09:44 (28 replies)
Pages... 2