Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Companies that don't reply e-mails
Posted on 12-May-2003 16:17 by M Freitas | Filed under: Articles


What is all this about having an internet presence, when companies or individuals within companies don't care to answer e-mails ?

I'm really feeling bad for all the millions of internet users around the world who try to contact some of the companies through their websites. I've sent e-mails to some companies using their "Contact Us" forms and published e-mail addresses like "sales@[company].com" or "press@[company].com, only to wait for a reply that never showed up my inbox. And I know they read my e-mails, because some of then were sent with Return Receipt request.

In an extreme case I've sent an e-mail to a company about their wireless (Bluetooth) product, with Return Receipt request. Well, I now have a complete map of this company's organisational structure, but no reply! I explain: I've sent the e-mail to to sales@d[rest of company name here].com. The first person received the e-mail and probably forwarded it. I've got a Return Receipt, with name and department of this first reader. Then I've got a second one with the name and departement for the next reader.

Making short a long story: I've received so far 33 Return Receipts from 33 different people, and not a single reply to my e-mail!

How bad is that? I could name the company, but enough for now to say its name starts with D and they make wireless products.

If they don't want to be involved with us, fine. But it would be greatly appreciated if a reply was sent stating that. Ignoring the public is the worst thing a company can do. Actually my list of companies that don't reply e-mails is growing every day. And it's not only with Geekzone requests. Even personal e-mails about products or services are simply ignored.

Why a company would spend thousands of dollars to create a website if they don't even bother replying to customers and contacts?

This was my rant...









Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Trending now »

Hot discussions in our forums right now:

Akamai Access Issues?
Created by SamF, last reply by NickMack on 21-Jul-2019 22:02 (63 replies)
Pages... 3 4 5


Wiper Blades for Car
Created by sonyxperiageek, last reply by sonyxperiageek on 21-Jul-2019 18:35 (15 replies)

Kiwibank has changed for the worse
Created by Rikkitic, last reply by mattwnz on 21-Jul-2019 18:59 (72 replies)
Pages... 3 4 5


WiFi keeps dropping out
Created by beenz, last reply by beenz on 20-Jul-2019 23:23 (11 replies)

Vodafone wireless broadband landline
Created by Stu1, last reply by hio77 on 20-Jul-2019 14:50 (21 replies)
Pages... 2


Here we go... Another Trademe rant (about changes to success fee refunds)
Created by Geese, last reply by mattwnz on 20-Jul-2019 14:36 (21 replies)
Pages... 2


Israel Folau saga.
Created by JaseNZ, last reply by tdgeek on 20-Jul-2019 11:22 (280 replies)
Pages... 17 18 19


House explosion in Christchurch.
Created by JaseNZ, last reply by JaseNZ on 21-Jul-2019 16:06 (18 replies)
Pages... 2