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Companies that don't reply e-mails
Posted on 12-May-2003 16:17 by M Freitas | Filed under: Articles

What is all this about having an internet presence, when companies or individuals within companies don't care to answer e-mails ?

I'm really feeling bad for all the millions of internet users around the world who try to contact some of the companies through their websites. I've sent e-mails to some companies using their "Contact Us" forms and published e-mail addresses like "sales@[company].com" or "press@[company].com, only to wait for a reply that never showed up my inbox. And I know they read my e-mails, because some of then were sent with Return Receipt request.

In an extreme case I've sent an e-mail to a company about their wireless (Bluetooth) product, with Return Receipt request. Well, I now have a complete map of this company's organisational structure, but no reply! I explain: I've sent the e-mail to to sales@d[rest of company name here].com. The first person received the e-mail and probably forwarded it. I've got a Return Receipt, with name and department of this first reader. Then I've got a second one with the name and departement for the next reader.

Making short a long story: I've received so far 33 Return Receipts from 33 different people, and not a single reply to my e-mail!

How bad is that? I could name the company, but enough for now to say its name starts with D and they make wireless products.

If they don't want to be involved with us, fine. But it would be greatly appreciated if a reply was sent stating that. Ignoring the public is the worst thing a company can do. Actually my list of companies that don't reply e-mails is growing every day. And it's not only with Geekzone requests. Even personal e-mails about products or services are simply ignored.

Why a company would spend thousands of dollars to create a website if they don't even bother replying to customers and contacts?

This was my rant...


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