Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Companies that don't reply e-mails
Posted on 12-May-2003 16:17 by M Freitas | Filed under: Articles

What is all this about having an internet presence, when companies or individuals within companies don't care to answer e-mails ?

I'm really feeling bad for all the millions of internet users around the world who try to contact some of the companies through their websites. I've sent e-mails to some companies using their "Contact Us" forms and published e-mail addresses like "sales@[company].com" or "press@[company].com, only to wait for a reply that never showed up my inbox. And I know they read my e-mails, because some of then were sent with Return Receipt request.

In an extreme case I've sent an e-mail to a company about their wireless (Bluetooth) product, with Return Receipt request. Well, I now have a complete map of this company's organisational structure, but no reply! I explain: I've sent the e-mail to to sales@d[rest of company name here].com. The first person received the e-mail and probably forwarded it. I've got a Return Receipt, with name and department of this first reader. Then I've got a second one with the name and departement for the next reader.

Making short a long story: I've received so far 33 Return Receipts from 33 different people, and not a single reply to my e-mail!

How bad is that? I could name the company, but enough for now to say its name starts with D and they make wireless products.

If they don't want to be involved with us, fine. But it would be greatly appreciated if a reply was sent stating that. Ignoring the public is the worst thing a company can do. Actually my list of companies that don't reply e-mails is growing every day. And it's not only with Geekzone requests. Even personal e-mails about products or services are simply ignored.

Why a company would spend thousands of dollars to create a website if they don't even bother replying to customers and contacts?

This was my rant...


Trending now »

Hot discussions in our forums right now:

Warped post on 8 month old fence, who's responsible for repair?
Created by Paul1977, last reply by Paul1977 on 15-Nov-2018 15:57 (42 replies)
Pages... 2 3


Home insurance: Do you live in an area at high risk of natural disasters?
Created by frednz, last reply by frednz on 14-Nov-2018 20:19 (57 replies)
Pages... 2 3 4


Wanted: Working 5.25 Inch Floppy Drive
Created by Lias, last reply by Spirax on 14-Nov-2018 19:23 (18 replies)
Pages... 2


Google is killing Inbox
Created by michaelmurfy, last reply by ZollyMonsta on 15-Nov-2018 14:16 (15 replies)

You're Totally Going Have Sex In Self-Driving Cars, Scientists Predict
Created by kingdragonfly, last reply by eracode on 15-Nov-2018 10:03 (30 replies)
Pages... 2


$100 call to satellite network on 92 year-old's bill
Created by jlittle, last reply by Gurezaemon on 13-Nov-2018 12:43 (30 replies)
Pages... 2


Bunnings delivers onion-then-sausage directive
Created by Mspec, last reply by Dingbatt on 15-Nov-2018 17:31 (14 replies)

Spark VDSL Upload Speed Issues Vigor 2860 + Troubleshooting Info
Created by bener, last reply by bener on 15-Nov-2018 12:34 (29 replies)
Pages... 2