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Andy Ghozali ![]() | E: andy@ghozali.ru M: +64 21 395 458 A: Andy's Business Services, 231 High St, Christchurch 8011, NZ |
www.andy.mobi | ![]() ![]() ![]() |
DS248: Launching a new product on the 29th (1) knowing that data purchased at the time had a life of only 2-3 days at most, (2) designed to attract customers from competitors who would not be expecting that, and (3) possibly (based on comments here) without clear warning* = scam?
Sounds like Commerce Commission material?
* I doubt many would have paid $50 plus had they been clearly warned the data had to be used in 2-3 days or less. Equally, those taking the money must have realised that in the large majority of cases, purchasers were going to lose most of the value of the product just bought without using it.
Given the launch date was only changed to this date as a result of court settlement (was going to be 13th May) , it’s more likely the result of oversight and/or billing system limitations rather than a deliberate scam.
karenmonksnz: Hi,
Just responding on behalf of Telecom
We are not keen for any XT pre-pay customers to be disadvantaged, so Telecom will be crediting new XT pre-pay customers in this situation for what they have paid for any of the Extras (SMS and data) between May 29 and May 31.
And we will be putting in place a process that reflects a more pro-rata type approach for these types of situations.
Thanks for the feedback - its been useful
Cheers :)
Official response in less than 1 working day. Now that is fast. :D
NonprayingMantis: Official response in less than 1 working day. Now that is fast. :D
scottjpalmer:NonprayingMantis: Official response in less than 1 working day. Now that is fast. :D
Get back to work, if your desk is empty go and help out the other struggling Telecom employees who are battling the huge pile of ports, new connections, etc.
Andy Ghozali ![]() | E: andy@ghozali.ru M: +64 21 395 458 A: Andy's Business Services, 231 High St, Christchurch 8011, NZ |
www.andy.mobi | ![]() ![]() ![]() |
bonkiebonks: So in Juha, I paid $1/MB up to the $54.95 cap applied for the 1GB data plan I've signed myself up on, so in any case, I wasn't going to have to pay $1000 for 1GB, as the cap was still in effect even in June, or for as long as I keep the 1GB plan on my account.
karenmonksnz: Hi,
Just responding on behalf of Telecom
We are not keen for any XT pre-pay customers to be disadvantaged, so Telecom will be crediting new XT pre-pay customers in this situation for what they have paid for any of the Extras (SMS and data) between May 29 and May 31.
And we will be putting in place a process that reflects a more pro-rata type approach for these types of situations.
Thanks for the feedback - its been useful
Cheers :)
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