Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3
DS248
1691 posts

Uber Geek

Lifetime subscriber

  #220898 2-Jun-2009 14:46
Send private message

Launching a new product on the 29th (1) knowing that data purchased at the time had a life of only 2-3 days at most, (2) designed to attract customers from competitors who would not be expecting that, and (3) possibly (based on comments here) without clear warning* = scam?

Sounds like Commerce Commission material?


* I doubt many would have paid $50 plus had they been clearly warned the data had to be used in 2-3 days or less. Equally, those taking the money must have realised that in the large majority of cases, purchasers were going to lose most of the value of the product just bought without using it.



zocster
1983 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #220905 2-Jun-2009 14:56
Send private message

Juha tweeted about this making the Computerworld heh! Good to know too, if i was going down the prepaid way for the Blackberry!




 

Andy Ghozali
Geekzone Member

Logo
E: andy@ghozali.ru
M: +64 21 395 458
A: Andy's Business Services, 231 High St, Christchurch 8011, NZ
www.andy.mobifacebook icon linkedin icon instagram icon 

NonprayingMantis
6434 posts

Uber Geek


  #220910 2-Jun-2009 15:02
Send private message

DS248: Launching a new product on the 29th (1) knowing that data purchased at the time had a life of only 2-3 days at most, (2) designed to attract customers from competitors who would not be expecting that, and (3) possibly (based on comments here) without clear warning* = scam?



Sounds like Commerce Commission material?





* I doubt many would have paid $50 plus had they been clearly warned the data had to be used in 2-3 days or less. Equally, those taking the money must have realised that in the large majority of cases, purchasers were going to lose most of the value of the product just bought without using it.






Given the launch date was only changed to this date as a result of court settlement (was going to be 13th May) , it’s more likely the result of oversight and/or billing system limitations rather than a deliberate scam.




scottjpalmer
5971 posts

Uber Geek

Moderator
ID Verified
Trusted
Lifetime subscriber

  #220911 2-Jun-2009 15:04
Send private message

Either way, going forward from now someone purchasing an "extra" in the dying days of the month are getting pretty ripped off. Sure the fine print is there but who ever reads it :-)

karenmonksnz
24 posts

Geek

Trusted

  #220915 2-Jun-2009 15:12
Send private message

Hi,
Just responding on behalf of Telecom
We are not keen for any XT pre-pay customers to be disadvantaged, so Telecom will be crediting new XT pre-pay customers in this situation for what they have paid for any of the Extras (SMS and data) between May 29 and May 31.
And we will be putting in place a process that reflects a more pro-rata type approach for these types of situations.
Thanks for the feedback - its been useful

Cheers :)

scottjpalmer
5971 posts

Uber Geek

Moderator
ID Verified
Trusted
Lifetime subscriber

  #220921 2-Jun-2009 15:22
Send private message

Thanks Karen.

Is that credit process going to be automatic or will the affected users need to approach Telecom? How would you best like that approach made?

The pro-rata change is welcomed, it is much fairer.

NonprayingMantis
6434 posts

Uber Geek


  #220927 2-Jun-2009 15:26
Send private message

karenmonksnz: Hi,

Just responding on behalf of Telecom

We are not keen for any XT pre-pay customers to be disadvantaged, so Telecom will be crediting new XT pre-pay customers in this situation for what they have paid for any of the Extras (SMS and data) between May 29 and May 31.

And we will be putting in place a process that reflects a more pro-rata type approach for these types of situations.

Thanks for the feedback - its been useful



Cheers :)



Official response in less than 1 working day.  Now that is fast. :D


 
 
 
 

Send money globally for less with Wise - one free transfer up to NZ$900 (affiliate link).
scottjpalmer
5971 posts

Uber Geek

Moderator
ID Verified
Trusted
Lifetime subscriber

  #220937 2-Jun-2009 15:34
Send private message

NonprayingMantis: Official response in less than 1 working day. Now that is fast. :D


Get back to work, if your desk is empty go and help out the other struggling Telecom employees who are battling the huge pile of ports, new connections, etc.

zocster
1983 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

#220938 2-Jun-2009 15:39
Send private message

scottjpalmer:
NonprayingMantis: Official response in less than 1 working day. Now that is fast. :D




Get back to work, if your desk is empty go and help out the other struggling Telecom employees who are battling the huge pile of ports, new connections, etc.


Who died and made you boss?




 

Andy Ghozali
Geekzone Member

Logo
E: andy@ghozali.ru
M: +64 21 395 458
A: Andy's Business Services, 231 High St, Christchurch 8011, NZ
www.andy.mobifacebook icon linkedin icon instagram icon 

MattD
663 posts

Ultimate Geek
Inactive user


  #220947 2-Jun-2009 15:48
Send private message

Will the pro-rata approach only occur on the month first signing up?

If I signed up for Broadband Data only prepaid SIM on 20June, what would I be charged given considerable usage in that week (eg $37..)? Not referring to the casual plan.

Then if I do not use it for the whole month of July, and then start using it in the last week of August (22nd), what am I charged under the two scenarios:
a) the account has a credit balance from initial load of $55, or
b) it is $0 and I load $55 on it on the 22/8 ?

bonkiebonks

389 posts

Ultimate Geek


  #220992 2-Jun-2009 17:20
Send private message

Wow, I didn't expect this to generate so much interest.

nzbnw has helped resolve this, and has applied a $60 credit for the mess up and inconvenience. Kudos to him for being so quick, and on to it.

Actually, I should clarify re the Computerworld article Juha had written on this.

It's actually $54.95 for the first May 29th, 30th, and 31st. So in Juha, I paid $1/MB up to the $54.95 cap applied for the 1GB data plan I've signed myself up on, so in any case, I wasn't going to have to pay $1000 for 1GB, as the cap was still in effect even in June, or for as long as I keep the 1GB plan on my account.

MattD
663 posts

Ultimate Geek
Inactive user


  #221011 2-Jun-2009 18:04
Send private message

bonkiebonks: So in Juha, I paid $1/MB up to the $54.95 cap applied for the 1GB data plan I've signed myself up on, so in any case, I wasn't going to have to pay $1000 for 1GB, as the cap was still in effect even in June, or for as long as I keep the 1GB plan on my account.



If you signed up on the 29th May, used 56MB on the one day, would you be charged $54.95 effectively $1k per GB    (it is a little different to only using 56MB over a whole month vs only having 2 days available)


arnies
525 posts

Ultimate Geek


  #221136 2-Jun-2009 22:57
Send private message

Its always been like this on Telecom, at least on prepaid.
But they shouldn't have for the lancuh-1st june.. but they can;t give away free usage either :S

tomgeeknz
923 posts

Ultimate Geek


#224962 14-Jun-2009 17:48
Send private message

karenmonksnz: Hi,

Just responding on behalf of Telecom

We are not keen for any XT pre-pay customers to be disadvantaged, so Telecom will be crediting new XT pre-pay customers in this situation for what they have paid for any of the Extras (SMS and data) between May 29 and May 31.

And we will be putting in place a process that reflects a more pro-rata type approach for these types of situations.

Thanks for the feedback - its been useful



Cheers :)


I Have not seen heard or had any sign of this credit and would liketo put it out there that we should have had some communication about this.





paradoxsm
3000 posts

Uber Geek

Trusted

  #224972 14-Jun-2009 18:14
Send private message

I like the "calender month" setup on the first of every month, so much easier to keep a track of than the addons with the red provider happening at varying times.

The pro-rata charge will be a great idea, also love the way you only pay if you use the product up to the selected option, perfect and keep it that way please! (can pay-accounts have that option too?)

1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Logitech G522 Gaming Headset Review
Posted 18-Jun-2025 17:00


Māori Artists Launch Design Collection with Cricut ahead of Matariki Day
Posted 15-Jun-2025 11:19


LG Launches Upgraded webOS Hub With Advanced AI
Posted 15-Jun-2025 11:13


One NZ Satellite IoT goes live for customers
Posted 15-Jun-2025 11:10


Bolt Launches in New Zealand
Posted 11-Jun-2025 00:00


Suunto Run Review
Posted 10-Jun-2025 10:44


Freeview Satellite TV Brings HD Viewing to More New Zealanders
Posted 5-Jun-2025 11:50


HP OmniBook Ultra Flip 14-inch Review
Posted 3-Jun-2025 14:40


Flip Phones Are Back as HMD Reimagines an Iconic Style
Posted 30-May-2025 17:06


Hundreds of School Students Receive Laptops Through Spark Partnership With Quadrent's Green Lease
Posted 30-May-2025 16:57


AI Report Reveals Trust Is Key to Unlocking Its Potential in Aotearoa
Posted 30-May-2025 16:55


Galaxy Tab S10 FE Series Brings Intelligent Experiences to the Forefront with Premium, Versatile Design
Posted 30-May-2025 16:14


New OPPO Watch X2 Launches in New Zealand
Posted 29-May-2025 16:08


Synology Premiers a New Lineup of Advanced Data Management Solutions
Posted 29-May-2025 16:04


Dyson Launches Its Slimmest Vaccum Cleaner PencilVac
Posted 29-May-2025 15:50









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.