[TelstraClear] TelstraClear mini outages in Wellington 15

Forums › One NZ (including Farmside) › [TelstraClear] TelstraClear mini outages in Wellington 15 - 16 November

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JonC

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#53205 22-Nov-2006 12:24

Excellent - I think I'll be doing some more complaining next time my TV service goes down.

zar

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#53222 22-Nov-2006 13:57

and the micro-outages continue, just had 1 now...

freitasm

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#53228 22-Nov-2006 14:47

I had a coffee with a TelstraClear person today and got the rundown on this. It seems they do have an upgrade path ready (in terms of hardware, etc) to accommodate the number of people connected to their 10 Mbps services.

Unfortunatelly people on some nodes (like ours in Johnsonville) were hit last night with a second outage, unrelated to the power outage in Kapiti.

This upgrade will sort out this kind of problems, but it's going to be performed over time during the next few weeks.

There's hope...

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sbiddle

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#53247 22-Nov-2006 16:52

TCL have also sent out an another email about an hour ago:

Dear Customer

We apologise for the previous email sent today which was an old message resent in error.

Below is the intended message relating to an outage affecting your cable modem service next week.

____________________________________________________________________

Dear Customer

Due to an increase in demand, we are required to carry out an upgrade of our cable network in the Wellington/Kapiti region. To carry out this upgrade, a temporary outage of your cable modem service is required.
The outage will be for a maximum period of 6 hours on:

The morning of Tuesday the 28th of November 2006 between 00.01am and 06.00am.

Normal service should resume by 6am.

You may need to turn your modem off and on again at the wall to re-establish connection after the outage.

We apologise for this disruption to service and any inconvenience this may cause you.

If you have any questions regarding this notice, please contact us on 0800 467 272.

The TelstraClear Team

sbiddle

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#53252 22-Nov-2006 16:59

Lets just hope their plans for network upgrades do improve the quality & stability of the service. After years of neglect TCL now realise their own network is a very significant asset in Kapiti/Wgtn & Chch and are spending $$ again. Many of the issues that we are experiencing are directly attributed to the significant growth that the network has experienced over the past year, in particular the large number of new cable internet customers. Portability has the potential to add significantly to this growth since you really would have to be stupid (or simply anti TCL) to pay more to Telecom when you can keep the same phone number and get a triple play service for less.

zar

81 posts

Master Geek
Inactive user

#53256 22-Nov-2006 17:21

Thanks freitasm, I feel happier now that I know what's going on, and that the service will be upgraded to sustain stability.
Thanks for your efforts :)

I'm actually in the process of considering upgrading my plan to the 40GB one, but will wait till this time next month to see the outcome of this.

EDIT>> another micro-outage grr.. and why could they not predict that the user-limit would be reached in advance, and prepare for an upgrade earlier? oh, my bad, this is Telstra, same in Aussie, wait for the exchanges to run out of ports before equiping them with more lol

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inane

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#53348 23-Nov-2006 09:25

my main hope is that this round of upgrades will provide us with better quality of service, but better yet better speeds.

the motorola surfboard cable modems are capable of up to 30mbps upstream, and thats something I would definitly like.

for now though, I have another connection being set up at my place on monday, heres hoping the outages dont go on for too long.

zar

81 posts

Master Geek
Inactive user

#53373 23-Nov-2006 13:54

another connection! wicked, I was wondering if ya could get more than 1 hehe

inane

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#53375 23-Nov-2006 14:19

zar: another connection! wicked, I was wondering if ya could get more than 1 hehe

yeah it requires getting another cable modem and connection, just like the first one.

it _may_ be they only do it on a case by case basis where there is justification, (it may not be) - to prevent people trunking together their connections or using network load balancing which runs the risks of reducing the qos to other customers

as I had to give a fairly detailed reason and then they had to get approval before coming back to me.

however that may be because its an unusual request as well - in most cases they would sell you a network solution instead afaik.

zar

81 posts

Master Geek
Inactive user

#53380 23-Nov-2006 15:00

ah ok.

I think I would prefer the redundancy of using another provider anyway, really keen to try out WiMax wen its coverage is increased.

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