Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 
425 posts

Ultimate Geek


  # 53205 22-Nov-2006 12:24
Send private message

Excellent - I think I'll be doing some more complaining next time my TV service goes down.





zar

81 posts

Master Geek
Inactive user


  # 53222 22-Nov-2006 13:57
Send private message

and the micro-outages continue, just had 1 now...

 
 
 
 




BDFL - Memuneh
63562 posts

Uber Geek
+1 received by user: 14051

Administrator
Trusted
Geekzone
Lifetime subscriber

# 53228 22-Nov-2006 14:47
Send private message

I had a coffee with a TelstraClear person today and got the rundown on this. It seems they do have an upgrade path ready (in terms of hardware, etc) to accommodate the number of people connected to their 10 Mbps services.

Unfortunatelly people on some nodes (like ours in Johnsonville) were hit last night with a second outage, unrelated to the power outage in Kapiti.

This upgrade will sort out this kind of problems, but it's going to be performed over time during the next few weeks.

There's hope...





27875 posts

Uber Geek
+1 received by user: 7371

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 53247 22-Nov-2006 16:52
Send private message

TCL have also sent out an another email about an hour ago:

Dear Customer

We apologise for the previous email sent today which was an old message resent in error.

Below is the intended message relating to an outage affecting your cable modem service next week.

____________________________________________________________________

Dear Customer

Due to an increase in demand, we are required to carry out an upgrade of our cable network in the Wellington/Kapiti region. To carry out this upgrade, a temporary outage of your cable modem service is required.
The outage will be for a maximum period of 6 hours on:

The morning of Tuesday the 28th of November 2006 between 00.01am and 06.00am.

Normal service should resume by 6am.

You may need to turn your modem off and on again at the wall to re-establish connection after the outage.

We apologise for this disruption to service and any inconvenience this may cause you.


If you have any questions regarding this notice, please contact us on 0800 467 272.


The TelstraClear Team


27875 posts

Uber Geek
+1 received by user: 7371

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  # 53252 22-Nov-2006 16:59
Send private message

Lets just hope their plans for network upgrades do improve the quality & stability of the service. After years of neglect TCL now realise their own network is a very significant asset in Kapiti/Wgtn & Chch and are spending $$ again. Many of the issues that we are experiencing are directly attributed to the significant growth that the network has experienced over the past year, in particular the large number of new cable internet customers. Portability has the potential to add significantly to this growth since you really would have to be stupid (or simply anti TCL) to pay more to Telecom when you can keep the same phone number and get a triple play service for less.






zar

81 posts

Master Geek
Inactive user


  # 53256 22-Nov-2006 17:21
Send private message


Thanks freitasm, I feel happier now that I know what's going on, and that the service will be upgraded to sustain stability.
Thanks for your efforts :)

I'm actually in the process of considering upgrading my plan to the 40GB one, but will wait till this time next month to see the outcome of this.

EDIT>> another micro-outage grr.. and why could they not predict that the user-limit would be reached in advance, and prepare for an upgrade earlier? oh, my bad, this is Telstra, same in Aussie, wait for the exchanges to run out of ports before equiping them with more lol

216 posts

Master Geek
+1 received by user: 2

Trusted

  # 53348 23-Nov-2006 09:25
Send private message

my main hope is that this round of upgrades will provide us with better quality of service, but better yet better speeds.

the motorola surfboard cable modems are capable of up to 30mbps upstream, and thats something I would definitly like.

for now though, I have another connection being set up at my place on monday, heres hoping the outages dont go on for too long.





Mobile devices and more

 
 
 
 


zar

81 posts

Master Geek
Inactive user


  # 53373 23-Nov-2006 13:54
Send private message

another connection! wicked, I was wondering if ya could get more than 1 hehe

216 posts

Master Geek
+1 received by user: 2

Trusted

  # 53375 23-Nov-2006 14:19
Send private message

zar: another connection! wicked, I was wondering if ya could get more than 1 hehe


yeah it requires getting another cable modem and connection, just like the first one.

it _may_ be they only do it on a case by case basis where there is justification, (it may not be) - to prevent people trunking together their connections or using network load balancing which runs the risks of reducing the qos to other customers

as I had to give a fairly detailed reason and then they had to get approval before coming back to me.

however that may be because its an unusual request as well - in most cases they would sell you a network solution instead afaik.


 




Mobile devices and more

zar

81 posts

Master Geek
Inactive user


  # 53380 23-Nov-2006 15:00
Send private message

ah ok.

I think I would prefer the redundancy of using another provider anyway, really keen to try out WiMax wen its coverage is increased.

1 | 2 | 3 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Anyone can broadcast with Kordia Pop Up TV
Posted 13-Jun-2019 10:51


Volvo and Uber present production vehicle ready for self-driving
Posted 13-Jun-2019 10:47


100,000 customers connected to fibre broadband network through Enable
Posted 13-Jun-2019 10:35


5G uptake even faster than expected
Posted 12-Jun-2019 10:01


Xbox showcases 60 anticipated games
Posted 10-Jun-2019 20:24


Trend Micro Turns Public Hotspots into Secure Networks with WiFi Protection for Mobile Devices
Posted 5-Jun-2019 13:24


Bold UK spinoff for beauty software company Flossie
Posted 2-Jun-2019 14:10


Amazon Introduces Echo Show 5
Posted 1-Jun-2019 15:32


Epson launches new 4K Pro-UHD projector technology
Posted 1-Jun-2019 15:26


Lenovo and Qualcomm unveil first 5G PC called Project Limitless
Posted 28-May-2019 20:23


Intel introduces new 10th Gen Intel Core Processors and Project Athena
Posted 28-May-2019 19:28


Orcon first to trial residential 10Gbps broadband
Posted 28-May-2019 11:20


Video game market in New Zealand passes half billion dollar mark
Posted 24-May-2019 16:15


WLG-X festival to celebrate creativity and innovation
Posted 22-May-2019 17:53


HPE to acquire supercomputing leader Cray
Posted 20-May-2019 11:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.