[TelstraClear] Weird routes to Australia?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [TelstraClear] Weird routes to Australia?

nigelramsay

80 posts

Master Geek

#22547 31-May-2008 13:58

I've noticed a change in some routes to a server (www.sharesight.com.au) we have in Australia. If I do a traceroute to the website, it seems to go via Los Angles and Japan. The pings times are terrible. Over 200mS to a site which used to be about 40mS. Here is the traceroute:

traceroute to sharesight.com.au (122.201.73.187), 64 hops max, 40 byte packets
1 192.168.5.1 (192.168.5.1) 1.321 ms 0.813 ms 1.514 ms
2 121-73-40-1.cable.telstraclear.net (121.73.40.1) 13.400 ms 14.924 ms 12.566 ms
3 ae0-840.ie4.telstraclear.net (203.167.223.114) 9.603 ms 18.703 ms 13.213 ms
4 ge-1-2-0-843.ie1.telstraclear.net (218.101.61.105) 20.096 ms 21.614 ms 20.847 ms
5 ge-0-2-0-1.xcore1.acld.telstraclear.net (203.98.50.251) 21.476 ms 24.257 ms 20.982 ms
6 so.jb.wils.telstraclear.net (203.98.42.66) 146.511 ms 146.321 ms 146.146 ms
7 GigabitEthernet5-1.GW4.LAX1.ALTER.NET (157.130.245.21) 147.320 ms 164.454 ms 150.227 ms
8 0.so-2-0-0.XL1.LAX1.ALTER.NET (152.63.53.58) 145.703 ms 144.925 ms 180.349 ms
9 0.so-7-2-1.XT1.LAX7.ALTER.NET (152.63.57.78) 144.052 ms 145.968 ms 144.930 ms
10 0.so-6-0-0.BR1.LAX7.ALTER.NET (152.63.112.41) 145.344 ms 144.988 ms 144.743 ms
11 204.255.168.10 (204.255.168.10) 144.611 ms 146.191 ms 146.201 ms
12 p64-5-0-0.r20.tokyjp01.jp.bb.gin.ntt.net (129.250.4.71) 210.677 ms 212.951 ms 216.529 ms
13 ae-0.r01.tokyjp01.jp.bb.gin.ntt.net (129.250.3.70) 225.038 ms 214.044 ms 217.648 ms
14 p4-1-1-0.r01.sydnau01.au.bb.gin.ntt.net (129.250.4.194) 501.913 ms 331.881 ms 483.827 ms
15 ge-1-0-0.a02.sydnau01.au.ra.gin.ntt.net (202.68.64.226) 219.694 ms 215.416 ms 215.353 ms
16 202.68.65.126 (202.68.65.126) 227.133 ms 214.287 ms 213.906 ms
17 118.127.64.18 (118.127.64.18) 214.042 ms 416.887 ms 217.141 ms
18 122.201.73.187 (122.201.73.187) 214.942 ms !<10> 215.360 ms !<10> 220.969 ms !<10>

I've also tried a few other Australian websites, such as www.channel9.com.au, and they're taking weird routes to. I see Toronto and Ottawa in there.

traceroute to www.channel9.com.au (199.85.4.62), 64 hops max, 40 byte packets
1 192.168.5.1 (192.168.5.1) 2.300 ms 0.915 ms 0.592 ms
2 121-73-40-1.cable.telstraclear.net (121.73.40.1) 14.528 ms 14.836 ms 12.319 ms
3 ae0-840.ie4.telstraclear.net (203.167.223.114) 10.192 ms 10.572 ms 10.475 ms
4 ge-1-2-0-843.ie1.telstraclear.net (218.101.61.105) 23.175 ms 25.372 ms 23.948 ms
5 ge-0-2-0-1.xcore1.acld.telstraclear.net (203.98.50.251) 20.465 ms 22.137 ms 20.686 ms
6 203.167.233.10 (203.167.233.10) 19.249 ms 21.121 ms 19.492 ms
7 unknown.net.reach.com (202.84.141.21) 145.083 ms 144.683 ms 146.127 ms
8 p9_0-ashc1.net.reach.com (202.84.140.90) 153.895 ms 154.305 ms 154.498 ms
9 static.net.reach.com (202.84.251.66) 156.924 ms 155.916 ms 156.079 ms
10 GBLX.peer.paix05.net.reach.com (134.159.62.98) 155.865 ms 163.306 ms 156.182 ms
11 HYDRO-ONE-TELECOM-INCToronto.ge-1-1-0.ar1.YYZ1.gblx.net (64.212.16.82) 423.935 ms 224.309 ms 237.310 ms
12 142.46.128.14 (142.46.128.14) 222.885 ms 223.715 ms 418.321 ms
13 tol-gsr.telecomottawa.net (142.46.130.10) 231.255 ms 232.455 ms 230.037 ms
14 FL-GSR-GigE0-1-100.telecomottawa.net (142.46.200.17) 431.820 ms 231.210 ms 235.372 ms
15 Momentus-gw.telecomottawa.net (142.46.196.50) 229.725 ms 429.607 ms 232.418 ms

Not all Australian websites are playing up though. Check out www.asx.com.au

1 192.168.5.1 (192.168.5.1) 1.343 ms 0.708 ms 1.263 ms
2 121-73-40-1.cable.telstraclear.net (121.73.40.1) 13.902 ms 12.696 ms 11.657 ms
3 ae0-840.ie4.telstraclear.net (203.167.223.114) 10.968 ms 13.801 ms 11.878 ms
4 ge-1-2-0-843.ie1.telstraclear.net (218.101.61.105) 29.472 ms 22.581 ms 22.153 ms
5 ge-0-2-0-1.xcore1.acld.telstraclear.net (203.98.50.251) 22.273 ms 19.396 ms 19.159 ms
6 203.167.233.10 (203.167.233.10) 18.890 ms 21.989 ms 24.541 ms
7 i-7-3.syd-core01.net.reach.com (202.84.142.141) 45.739 ms 43.861 ms 45.366 ms
8 10GigabitEthernet1-0.pad-gw1.Sydney.telstra.net (203.50.13.21) 46.113 ms 43.607 ms 43.324 ms
9 Bundle-Ether3.chw-core2.Sydney.telstra.net (203.50.6.26) 46.699 ms 43.554 ms 44.696 ms
10 TenGigabitEthernet7-2.ken29.Sydney.telstra.net (203.50.19.41) 46.490 ms 43.696 ms 44.402 ms
11 asxops.lnk.telstra.net (139.130.4.90) 48.271 ms 43.083 ms 43.404 ms

Anyone got any ideas?

Cheers

Nigel

BarTender

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#134606 31-May-2008 14:51

Have you rung up support and asked what is going on. From the traceroutes it seems that Reach is routing via LA instead of via their Aus links. Unfourtunatly thiere isn't much that you can do about it apart from griping to them directly. I recommend ringing on Tuesday during business hours, as ringing in the weekend you wouldn't get someone who will actually be able to fix it.

Zanerkin

21 posts

Geek

#136756 9-Jun-2008 19:06

I halve also been having problems with some australian routing, this is to a server based in sydney that until recently, i would ping 40-60 with. "asianetcom" is not something i usally see for aussi :S

Tracing route to mail.cubosgaming.com [125.255.95.195]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms 192.168.0.1
2    14 ms    12 ms    10 ms 121-73-1-1.cable.telstraclear.net [121.73.1.1]
3    10 ms    13 ms    16 ms ae0-840.ie4.telstraclear.net [203.167.223.114]
4    22 ms    19 ms    21 ms ge-1-2-0-843.ie1.telstraclear.net [218.101.61.105]
5    22 ms    34 ms    19 ms ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]
6   145 ms   145 ms   152 ms so.jb.wils.telstraclear.net [203.98.42.66]
7   144 ms   144 ms   144 ms GigabitEthernet5-1.GW4.LAX1.ALTER.NET [157.130.245.21]
8   146 ms   143 ms   149 ms 0.so-2-0-0.XL1.LAX1.ALTER.NET [152.63.53.58]
9   218 ms   218 ms   232 ms 0.so-7-0-0.XL3.NYC4.ALTER.NET [152.63.10.21]
10   218 ms   220 ms   219 ms GigabitEthernet6-0-0.GW18.NYC4.ALTER.NET [152.63.22.225]
11   268 ms   230 ms   223 ms 157.130.1.150
12   223 ms   221 ms   220 ms so-0-0-0.sjc11.ip.tiscali.net [213.200.80.89]
13   282 ms   277 ms   280 ms asianetcom-gw.ip.tiscali.net [213.200.66.242]
14   284 ms   279 ms   273 ms po4-0.cr1.syd1.asianetcom.net [202.147.50.158]
15   285 ms   289 ms   275 ms gi1-0.gw2.syd1.asianetcom.net [202.147.40.178]
16   286 ms   308 ms   276 ms Pacific-Internet.gw2.syd1.asianetcom.net [203.192.166.150]
17   278 ms   288 ms   295 ms pacnet-gw1.gs.serversaustralia.net.au [203.26.11.23]
18   272 ms   269 ms   288 ms 119.63.206.130
19   300 ms   282 ms   275 ms mail.cubosgaming.com [125.255.95.195]

Trace complete.

(im on telstra clear cable)

nigelramsay

80 posts

Master Geek

#136758 9-Jun-2008 19:11

Your traceroute seems to be routing via LA and New York. Ouch.

I'll try and give them a call tomorrow during the day. Just not looking forward to the 30 minutes on hold.

nigelramsay

80 posts

Master Geek

#136967 10-Jun-2008 12:00

I spoke to TelstraClear this morning. Apparently the routes are there for business reasons.

They suggested that it was cheaper for them to route via USA/Japan rather directly to Australia.

It's a shame for TelstraClear customers, as it means that browsing Australian based servers will be slower.

Zanerkin

21 posts

Geek

#137152 10-Jun-2008 20:48

Sigh.. ill give em a call aswell, but it looks like its time to change ISP's again.
Apart from this i have found TC an excelent ISP, but once they start going down the "We can make more money?! Well then to hell with the customers!" route.. time to say goodbye.

GJ telstra,

Zan.

sbiddle

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#137157 10-Jun-2008 20:55

nigelramsay: I spoke to TelstraClear this morning. Apparently the routes are there for business reasons.

They suggested that it was cheaper for them to route via USA/Japan rather directly to Australia.

It's a shame for TelstraClear customers, as it means that browsing Australian based servers will be slower.

Considering that Telstra have their own bandwidth to Aussie there is obviously some very good reason as to why traffic to these particular sites travels the entire world before arrizing in Aussie.

No other Aussie traffic that I've tested takes the same path!

nigelramsay

80 posts

Master Geek

#137193 10-Jun-2008 21:57

I wonder if Telstra Australia are doing de-peering over there too?

That's the only reason I could think of.