IPv6 preventing outlook from connecting to my email.

Forums › One New Zealand (including Vodafone, WxC, Farmside) › IPv6 preventing outlook from connecting to my email.

solaybro

628 posts

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#223093 12-Sep-2017 14:10

A few days ago Outlook stopped connecting to my email, so I ran a diagnostics tool from Microsoft that told me it was an issue with IPv6. So I've disabled IPv6 in my router and now my email works again. It's not like I need IPv6 for anything but why is it breaking my email?

Zeon

3913 posts

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#1862854 12-Sep-2017 14:33

Does your IPv6 connectivity actually work? Like could you ping say (an easy to remember address) 2600:: from your computer like this 'ping 2600::'

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michaelmurfy

meow
13218 posts

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#1862855 12-Sep-2017 14:40

Or have you ever seen the IPv6 logo on Geekzone? It sounds like you've got broken IPv6 like @Zeon said.

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gaddman

224 posts

Master Geek

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#1862869 12-Sep-2017 15:02

To test if your IPv6 is working try pinging the Vodafone DNS servers:

Windows: ping -c rdns1.ihug.net

Linux: ping6 rdns1.ihug.net

And your IP address should be in the 2407:7000 range.

solaybro

628 posts

Ultimate Geek

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#1862915 12-Sep-2017 15:44

@Zeon When I ty to ping 2600:: I get request timed out with 100% packet loss.

@michaelmurfy I use to get the IPv6 logo, I have the badge for using Geekzone from IPv6. I've re-enabled IPv6 but the logo isn't showing.

@gaddman When I typed that into CMD it said 'IP address must be specified. Also, yes my IP is in that range.

Zeon

3913 posts

Uber Geek

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#1862925 12-Sep-2017 15:59

Definitely sounds like your IPv6 is broken. Talk with your ISP.

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gaddman

224 posts

Master Geek

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#1862928 12-Sep-2017 16:02

Windows command should have been 'ping -6 rdns1.ihug.net'. Anyway, if you haven't already - reboot your router and see if that fixes it. Might be something's got a bit confused. If that doesn't fix it then call through with a fault or PM me your details and I can have a look.