Orcon cancel within first x days

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Orcon cancel within first x days

genegeney

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#301946 17-Oct-2022 20:42

Hi everyone,

Just moved from 2Degrees to Orcon, as I wanted a provider that doesn't use PPPOE, and am quite disappointed with the download speeds I'm getting. Downloading from Microsoft or nVidia is maxing out at 20mb/s where it used to be much faster. I'm also getting quite poor SpeedTest results across the board.

Does anyone know if Orcon have a right to cancel the service within a certain number of days of taking it on? I think I want to go back to 2Degrees and just stomach the PPPOE.

Cheers,

Gene

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#2984037 17-Oct-2022 21:57

I suspect giving them a call/chat first and giving them an opportunity to remedy the issue would be the first step in this journey.

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stick

357 posts

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#2984038 17-Oct-2022 22:00

2degrees and Orcon are about to have a merger, so there was not much point of switching between the two

genegeney

66 posts

Master Geek
+1 received by user: 15

#2984040 17-Oct-2022 22:03

cokemaster:

I suspect giving them a call/chat first and giving them an opportunity to remedy the issue would be the first step in this journey.

Why bother? It's obviously an issue with their network - I haven't changed a single thing, other than setting DHCP instead of PPPOE on my Sophos XG Firewall, since switching from what was a rock solid 2Degrees connection. I'd much rather just call this little experiment quits and head back to 2Degrees. My question is whether anyone knows if they allow that within a certain time frame after ordering.

genegeney

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#2984043 17-Oct-2022 22:05

St1ick: 2degrees and Orcon are about to have a merger, so there was not much point of switching between the two

Maybe. But how long before the networks are fully integrated and using the same infrastructure?

lxsw20

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#2984044 17-Oct-2022 22:05

What DNS servers are you using?

genegeney

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#2984045 17-Oct-2022 22:05

lxsw20:

What DNS servers are you using?

Hey - I use 1.1.1.2 and 1.0.0.2.

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nztim

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#2984053 17-Oct-2022 22:23

genegeney:
Maybe. But how long before the networks are fully integrated and using the same infrastructure?

Not sure but a trace route to our DC from a 2degrees UFB no longer goes over the WLG-IX

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

dt

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#2984112 17-Oct-2022 23:26

@sounddude might be able to help out if theres there's an actual fault with your line. Vocus is generally pretty rock solid so theres probably something wrong..

lxsw20

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#2984113 17-Oct-2022 23:32

genegeney:

lxsw20:

What DNS servers are you using?

Hey - I use 1.1.1.2 and 1.0.0.2.

Change to Orcon DNS and see if speed improves.

openmedia

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#2984115 18-Oct-2022 00:49

I'm going to assume

You're on Fibre
You're using a wired connection for testing

Have you tried https://fast.com ?

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

Mehrts

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#2984198 18-Oct-2022 10:28

St1ick: 2degrees and Orcon are about to have a merger, so there was not much point of switching between the two

Does that mean that 2D will be moving to a DHCP setup/connection instead of PPPoE?

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#2984209 18-Oct-2022 11:03

genegeney:
cokemaster:

I suspect giving them a call/chat first and giving them an opportunity to remedy the issue would be the first step in this journey.

Why bother? It's obviously an issue with their network - I haven't changed a single thing, other than setting DHCP instead of PPPOE on my Sophos XG Firewall, since switching from what was a rock solid 2Degrees connection. I'd much rather just call this little experiment quits and head back to 2Degrees. My question is whether anyone knows if they allow that within a certain time frame after ordering.

If I was an ISP that has incurred costs switching over a customer (who contacted me, rather than as a result of outbound contact), I would be very reluctant to writing off those costs (LFC costs, modems, admin etc) without an attempt to remedy the issue.

It could be as simple as the profile not being set correctly on the LFC side. It could be solved potentially in minutes (but might not always be the case).

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openmedia

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#2984252 18-Oct-2022 13:07

@genegeney did you manage to do any additional testing?

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

KiwiSurfer

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#2984295 18-Oct-2022 17:40

genegeney:

Hi everyone,

Just moved from 2Degrees to Orcon, as I wanted a provider that doesn't use PPPOE, and am quite disappointed with the download speeds I'm getting. Downloading from Microsoft or nVidia is maxing out at 20mb/s where it used to be much faster. I'm also getting quite poor SpeedTest results across the board.

Does anyone know if Orcon have a right to cancel the service within a certain number of days of taking it on? I think I want to go back to 2Degrees and just stomach the PPPOE.

Cheers,

Gene

Are you sure it is not an issue on your end. I have been with Vocus (provider for the Orcon and other brands) for several years now and what you describe is definitely out of the ordinary.

What servers are you testing against for Speedtest? As suggested above try FAST as that would generally test to on-net servers. If FAST is also poor that would point to possible issues outside the Vocus network and more likely to be somewhere between Vocus and you such as Chorus issues, misconfigured CPE/router issues, etc.

EDIT: Add emphasis to the suggestion above to use the provided DNS addresses. Never use off-net DNS as that is more trouble than it's worth.

RunningMan

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#2984298 18-Oct-2022 18:16

genegeney:[snip] Downloading from Microsoft or nVidia is maxing out at 20mb/s where it used to be much faster.

Not sure what speed you are getting - do you mean 20 Mb/s perhaps? Or 20MB/s? Either way, are you in the Waikato perhaps? Others reporting similar issues.

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