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Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degrees connection drops on laptop?
deanfourie

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#290483 15-Nov-2021 01:59
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I have a laptop with a 2degrees sim in it.

Whenever I connect to the network, I run a ping to Google.com.

This first packet of this ping always replies, but all packets there after are dropped until I shutdown the interface or restart the machine.

There is data on this sim with 40% connection quality.

Any idea why this is happenning?

Running on a Linux machine.

Thanks

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Jase2985
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  #2812950 15-Nov-2021 06:38
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is it just the ping thats the problem or does general browsing fail too?



deanfourie

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  #2812992 15-Nov-2021 08:35
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General browsing fails too. It takes me to the 2degrees page saying "you can't connect right now"

But I have credit and sometimes it works.

Also, I am able to resolve DNS.

Cheers

SaltyNZ
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  #2813006 15-Nov-2021 09:25
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Can you confirm your APN?




iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.



deanfourie

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  #2813010 15-Nov-2021 09:36
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Sure, APN Is internet.

Cheers

SaltyNZ
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  #2813018 15-Nov-2021 10:11
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Are you seeing the device have a solid connection to either 3G or 4G, or do you see it flapping from one to the other?




iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.

deanfourie

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  #2813026 15-Nov-2021 10:42
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Ok I did some digging on the card, turns out it's not 4G capable. It's a 3G / HSPA+ card.

Is 3G/HSPA still supported?

Thanks

 
 
 
 

Shop now for Dyson appliances (affiliate link).
SaltyNZ
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  #2813056 15-Nov-2021 11:11
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deanfourie: Ok I did some digging on the card, turns out it's not 4G capable. It's a 3G / HSPA+ card.

Is 3G/HSPA still supported?

Thanks

 

 

 

It is, although obviously your speed is going to be quite restricted compared to LTE. It also depends somewhat on the bands it supports as we move more 2100MHz sites to LTE due to the shift in demand so if it doesn't support UMTS on 900MHz you might struggle a bit.




iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.

deanfourie

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  #2813146 15-Nov-2021 12:14
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Cheers, could you check it out

https://techship.com/download/datasheet-h5321gw-and-f5321gw/

Thanks

SaltyNZ
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  #2813325 15-Nov-2021 14:57
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That does say it supports UMTS 900, yes. Devices are not really my area so I don't have any tips specific for that device. Any other info you have that might be relevant? Location? Times? When you say 'there is data on this SIM' how did you verify? If it's Linux you probably have a PPP log somewhere, that would be handy too.




iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.

nztim
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  #2813560 15-Nov-2021 22:12
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This is not 2degrees fault its a fault with some of the 11th gen HP laptops

can post the hardware IDs for the 4g modem in device manager please?




Any views expressed on these forums are my own and don't necessarily reflect those of my employer. 

nztim
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  #2813564 15-Nov-2021 22:20
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sorry just reread you are running linux can paste the result of lspci for me




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