Customer Focus becoming absent at Sky

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bmr63

87 posts

Master Geek

#306233 5-Jul-2023 19:52

I’ve posted before about Series Link, but today a new low. I noticed it was not possible to Series Link the Rugby Championship. Rugby is quite important to many of us, and frankly is VERY important to Sky - many people only have Sky Sport because of live Rugby.

Normally when I contact them they thank me and often fix the issue. Todays response was

“Hey Steve, please note that Series Link may not be available for some live events and you may need to schedule the recordings separately. ^Anna”

Right; not a priority then?

They are really reaching a new low.

Steve

insane

3239 posts

Uber Geek

ID Verified

Trusted

#3100421 5-Jul-2023 21:27

With no more local competition they have little financial incentive to try anymore.

quickymart

13926 posts

Uber Geek

ID Verified

#3102984 12-Jul-2023 08:26

https://www.newshub.co.nz/home/new-zealand/2023/07/cyclone-gabrielle-sky-tv-slammed-for-demanding-hawke-s-bay-residents-return-sky-boxes-buried-under-metres-of-silt.html

Certainly customer focus was missing here. What are they going to do with decoders filled with silt, anyway? Clean them and use them again? Come on.

The beginnings of (yet another) high-quality overseas outsourced call centre 🙄

outdoorsnz

674 posts

Ultimate Geek

#3103078 12-Jul-2023 11:09

quickymart:

https://www.newshub.co.nz/home/new-zealand/2023/07/cyclone-gabrielle-sky-tv-slammed-for-demanding-hawke-s-bay-residents-return-sky-boxes-buried-under-metres-of-silt.html

Certainly customer focus was missing here. What are they going to do with decoders filled with silt, anyway? Clean them and use them again? Come on.

The beginnings of (yet another) high-quality overseas outsourced call centre 🙄

Normal common sense should prevail here! Unless you are overseas and reading off a script.

loceff13

1065 posts

Uber Geek

#3103087 12-Jul-2023 11:16

insane: With no more local competition they have little financial incentive to try anymore.

Whats stopping freeview ppv taking off?

halper86

547 posts

Ultimate Geek

ID Verified

#3103089 12-Jul-2023 11:20

loceff13:
insane: With no more local competition they have little financial incentive to try anymore.

Whats stopping freeview ppv taking off?

The name Freeview one would think! 😂