Customer Focus becoming absent at Sky

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bmr63

91 posts

Master Geek
+1 received by user: 47

#306233 5-Jul-2023 19:52

I’ve posted before about Series Link, but today a new low. I noticed it was not possible to Series Link the Rugby Championship. Rugby is quite important to many of us, and frankly is VERY important to Sky - many people only have Sky Sport because of live Rugby.

Normally when I contact them they thank me and often fix the issue. Todays response was

“Hey Steve, please note that Series Link may not be available for some live events and you may need to schedule the recordings separately. ^Anna”

Right; not a priority then?

They are really reaching a new low.

Steve

insane

3324 posts

Uber Geek
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2degrees

Subscriber

#3100421 5-Jul-2023 21:27

With no more local competition they have little financial incentive to try anymore.

quickymart

14940 posts

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#3102984 12-Jul-2023 08:26

https://www.newshub.co.nz/home/new-zealand/2023/07/cyclone-gabrielle-sky-tv-slammed-for-demanding-hawke-s-bay-residents-return-sky-boxes-buried-under-metres-of-silt.html

Certainly customer focus was missing here. What are they going to do with decoders filled with silt, anyway? Clean them and use them again? Come on.

The beginnings of (yet another) high-quality overseas outsourced call centre 🙄

outdoorsnz

694 posts

Ultimate Geek
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#3103078 12-Jul-2023 11:09

quickymart:

https://www.newshub.co.nz/home/new-zealand/2023/07/cyclone-gabrielle-sky-tv-slammed-for-demanding-hawke-s-bay-residents-return-sky-boxes-buried-under-metres-of-silt.html

Certainly customer focus was missing here. What are they going to do with decoders filled with silt, anyway? Clean them and use them again? Come on.

The beginnings of (yet another) high-quality overseas outsourced call centre 🙄

Normal common sense should prevail here! Unless you are overseas and reading off a script.

loceff13

1089 posts

Uber Geek
+1 received by user: 340

#3103087 12-Jul-2023 11:16

insane: With no more local competition they have little financial incentive to try anymore.

Whats stopping freeview ppv taking off?

halper86

555 posts

Ultimate Geek
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#3103089 12-Jul-2023 11:20

loceff13:
insane: With no more local competition they have little financial incentive to try anymore.

Whats stopping freeview ppv taking off?

The name Freeview one would think! 😂