New Sky Box super laggy

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zxboy

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#312183 24-Mar-2024 17:57

Before I take a deep breath and call Sky, has anyone here experienced (and hopefully fixed) their new sky box having very delayed responses to remote buttons, and being stuck on the channel list (maybe for a minute) after powering on?

I've done restarts, which seem to help for a very short while (minutes), but isn't a fix. Recordings taking up about 60% of HDD. This problem only seems to have just started doing this. There are no pending updates. The box is hardwired and WiFi is disabled.

Any help appreciated...

tdgeek

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#3219427 17-Apr-2024 10:13

I was just about to post, has anyone got the New Sky Box

A bit concerned that a new recording device like MySky has these issues, as the hard drive and remote aren't part of the internet world that the puck is. (meaning hard drive and remote aren't online parts as such, they are hardware that live in the living room)

arnies

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#3219497 17-Apr-2024 11:31

I really can't see any benefit to the new box, particularly since it costs more per month too

zxboy

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#3219505 17-Apr-2024 12:15

I did a reinstall of the sky app on the box and fixed my problems. At least for now.

nztim

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#3219506 17-Apr-2024 12:18

I stuck with the old box and from what everyone has told me I am Glad I did.

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

zxboy

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#3219687 18-Apr-2024 06:29

Still have the old box too. Apart from more recording and less physical space, I don't think the new box offers anything that I would call 'better'. Not having a stop button on the new box grates too.

JPNZ

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#3219697 18-Apr-2024 08:43

nztim:

I stuck with the old box and from what everyone has told me I am Glad I did.

Same! Sky emailed me yesterday a free offer to upgrade. I emailed back and said I'd rather keep my 500Gb black box.

Panasonic 65GZ1000, Onkyo RZ730, Atmos 5.1.2, AppleTV 4K, Nest Mini's, PS5, PS3, MacbookPro, iPad Pro, Apple watch SE2, iPhone 15+

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CrushKill

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#3250793 19-Jun-2024 13:17

We got the new little white box, to replace the old black big box.

IT IS TRASH.

My chromecast is better than it. It can load all the apps and doesn't constantly crash and lag. It was taking 2 minutes to change channels, and going between the menus is slow. I am always having to unplug the box and completely reset it because it shows a fuzzy white screen as well. How was this junk pushed out? My folks have no clue what to do when this happens. I'm glad I told them not to return the old one.

Sky sent us a postage paid bag to send the old decoder back to them, but I know what will be going back to them.

robertsona

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#3250798 19-Jun-2024 13:35

We've had the new box for over a year now and have got to the point where we hardly use it - as above, it's laggy, flakey, unreliable, and generally frustrating to use...

I've just cancelled our contract (finishes this Sat) and we will now rely on the Sky Sports Now app.

Spyware

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#3250822 19-Jun-2024 14:21

I would rate the white box as TRASH also, in my words - a frustrating piece of junk. And I'm being kind.

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richms

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#3250832 19-Jun-2024 14:42

It seems that these TV UI's are developed by the same people that do the legacy car makers navigation screens and ATM's - they are all laggy unresponsive junk.

Richard rich.ms

nztim

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#3250856 19-Jun-2024 15:41

richms:

It seems that these TV UI's are developed by the same people that do the legacy car makers navigation screens and ATM's - they are all laggy unresponsive junk.

Same when they want from SD Sky to myskyhdi it took best part of six months to sort, I have no intention of going through that again

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.