TV has to be turned on twice

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aaron4837

2 posts

Wannabe Geek

#316175 22-Sep-2024 16:47

Hi guys,

I noticed after the update yesterday on the new sky box that my TV now has to be turned on twice before I get any picture on my screen. The first time I turn it on and it's just a blank screen, and I then have to turn it off and on again and the sky picture comes on. This happens every time I turn on the TV. Weird and have never experienced this before. Called up sky and they will be sending out a technician, but if it's not a sky box issue then it's a $100 fee, so am not sure if I should cancel the appointment or not.

It's not a major deal but it's just a bit frustrating. Has anyone else had this issue?

Cheers

ps2jak2

54 posts

Master Geek

ID Verified

Subscriber

#3285188 22-Sep-2024 17:55

First thing I would try is physically unplugging power from everything for 15 minutes to 'hard' reset it. Make sure this includes the TV, Skybox and anything else between both of them such as any AV receivers.

Before plugging power back in, check all the HDMI cables etc are securely connected by reseating (unplug and replugging) them.

Doing both of those things will often fix odd behaviour with modern devices especially after updates in my own experience.

If no luck, it may be worth checking if there are any firmware updates for the TV that mention fixing HDMI issues. That isn't as common as the old days but I've still seen firmware notes that indicate they fix HDMI bugs on relatively modern TVs.

If none of the above helps, I would also confirm that any other HDMI devices work fine before the tech arrives, to isolate the issue to 100% being the Skybox. The symptoms indicate some sort of issue where it can't negotiate the correct HDMI output signal but it could well be something else. It will be interesting to see if anyone else reports the same thing.

Oblivian

7297 posts

Uber Geek

ID Verified

#3285202 22-Sep-2024 19:21

HDMI-CEC, or hdmi power settings if you don't have to power on/off both. But the lights on the sky box change as part of this process.

Deep sleep to awake of the TV may not trigger it. But warm start may. Being the 2nd time.

aaron4837

2 posts

Wannabe Geek

#3285300 23-Sep-2024 08:01

Thanks for the help guys. I disabled HDMI-CEC on the sky box and the TV and that seems to have fixed the issue.