Lightbox Errors and Crashing

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Ultimate Geek

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#1785789 22-May-2017 09:42

DJ NAV:

have Samsung TV's received an update for the app lately ?

Yes, most Samsung TVs have had a release. If you navigate to the Help page in the Lightbox app, it should say 2.0.08 :)

eracode

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#1785793 22-May-2017 09:50

GeorgefromLightbox:

DJ NAV:

have Samsung TV's received an update for the app lately ?

Yes, most Samsung TVs have had a release. If you navigate to the Help page in the Lightbox app, it should say 2.0.08 :)

Ours shows 1.8.06

Sometimes I just sit and think. Other times I just sit.

eracode

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#1785794 22-May-2017 09:50

GeorgefromLightbox:

DJ NAV:

have Samsung TV's received an update for the app lately ?

Yes, most Samsung TVs have had a release. If you navigate to the Help page in the Lightbox app, it should say 2.0.08 :)

Our two-year-old Samsung shows 1.8.06

Does the update come OTA automatically?

Sometimes I just sit and think. Other times I just sit.

Junta

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#1785802 22-May-2017 09:56

eracode:

GeorgefromLightbox:

DJ NAV:

have Samsung TV's received an update for the app lately ?

Yes, most Samsung TVs have had a release. If you navigate to the Help page in the Lightbox app, it should say 2.0.08 :)

Our two-year-old Samsung shows 1.8.06

Yep, seems Samsung have held back the update from certain years/models. We are working with them to resolve. Hope to have this sorted this week.

eracode

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#1785804 22-May-2017 09:57

Sounds good. Does the update come OTA automatically?

Sometimes I just sit and think. Other times I just sit.

Junta

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Ultimate Geek

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#1785985 22-May-2017 14:50

Yes it should do.

Edit: Samsung do their own QA on releases, much like Apple. We therefore submit our app(s) to them & they release when QA are happy etc.

eracode

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#1791233 29-May-2017 16:49

eracode:

GeorgefromLightbox:

DJ NAV:

have Samsung TV's received an update for the app lately ?

Yes, most Samsung TVs have had a release. If you navigate to the Help page in the Lightbox app, it should say 2.0.08 :)

Our two-year-old Samsung shows 1.8.06

Does the update come OTA automatically?

Our Samsung (above) now shows 2.6.0 which is a good sign. Will watch with interest to see whether earlier issues are resolved.

Sometimes I just sit and think. Other times I just sit.

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Junta

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#1791239 29-May-2017 17:04

Really sorry @eracode - the version number you need to look at is the one on the Help screen within the app. The 2.6.0 version you see outside the app is Samsung's own, and for long/boring reasons I won't go into now, they don't (and will never) match...

eracode

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#1791536 30-May-2017 09:33

GeorgefromLightbox: Really sorry @eracode - the version number you need to look at is the one on the Help screen within the app. The 2.6.0 version you see outside the app is Samsung's own, and for long/boring reasons I won't go into now, they don't (and will never) match...

So the version number showing in the Lightbox app info splashscreen is not the actual Lightbox app version number? How crazy is that? Flaky even.

Sometimes I just sit and think. Other times I just sit.

Junta

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Ultimate Geek

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#1791554 30-May-2017 10:06

It's not in our control: it's Samsung. And each time we submit an app, the Samsung version number does not correspond to our app version number.

So either we make ALL our internal versioning align with a manufacturer...or we do it properly and control our own versions.

Which will it be, sir? Would you like fries with that? :P

EDIT: FYI we are looking to submit the next version to Samsung this week, or early next. Will keep you updated

PSLog

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#1819767 11-Jul-2017 18:00

We watch Lightbox via my Sony Xperia phone and chromecast to a Panasonic Viera TV. The household is on fibre. and WiFi.

Ever since we got Lightbox we get a situation that occurs every between 3 and 30 minutes where the feed stops and we just have a spinning circle with "Loading video" displayed. It will stay like this for between 5 seconds or up to half a minute. If it goes beyond half a minute (not timed) then it will usually just crash completely.

Anybody else having this problem and are there any suggestions on how to fix it?

It is making the watching of Lightbox a marginal exercise for us.

Junta

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#1819795 11-Jul-2017 19:10

The support team are good at diagnosing issues like this. There's a live chat option on the website if you want to chat with a real person to try some stuff.

PSLog

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#1819881 11-Jul-2017 20:48

And, wouldn't you know it: after watching all of the "The Honourable Woman" series with these problems in every single episode, we watched finale tonight and it didn't miss a beat even once .

Junta

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#1819883 11-Jul-2017 20:50

Well clearly I'm glad about that! Still good to investigate though. Feel free to ping me through the email address you use to login to Lightbox with and I can take a look through the logs if you like.

PSLog

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Ultimate Geek

#1820005 12-Jul-2017 07:12

Thanks George. PM sent.

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