Lightbox Errors and Crashing

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eracode

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#214378 9-May-2017 00:39

We have a two-year-old Samsung smart tv and a high-speed fibre connection.

Last tried to watch 'Better Call Saul' at around 7 pm and every few minutes the show stopped and we got an "Ooops. You're not connected to the internet. Check connection and try again" message onscreen.

This crashed the app and we couldn't navigate anywhere else and had to turn the TV off to escape. The TV was connected to the internet the whole time.

After starting over several times with the same result, we gave up - Lightbox was unwatchable. Very frustrating.

Has anyone else had similar problems recently?

Sometimes I just sit and think. Other times I just sit.

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#1778260 9-May-2017 09:15

Lightbox has been very unstable in the last couple of days for us, watching Better Call Saul and the Americans

Ditched the web browser for chromecast, but gave up last night after timeouts, netflix as usual was working fine

darkasdes2

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#1778261 9-May-2017 09:24

I had problems last week with Chrome and my HTPC running windows 10.

Lightbox told me it was fixed at the start of last week, I have been away so haven't been on lightbox over the few days.

Junta

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#1779581 11-May-2017 13:18

Hi all,

We are aware of issues on browsers at the moment; we're working on them right now and hope to have a couple of fixes out shortly (this week & next week).

Sorry...I know it's been a little bumpy.

eracode

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#1779643 11-May-2017 13:50

I'm not using a browser - Samsung Smart TV, two years old. I was the OP above.

I raised a complaint/query with Lightbox online on Monday morning. Despite the "we'll respond within 24 hours" commitment, I haven't had a reply yet.

Sometimes I just sit and think. Other times I just sit.

Junta

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#1779696 11-May-2017 15:07

Ah yes, apologies: we're working through some network handling stuff at the moment, with a view to updating how TVs & Apps handle connectivity. Some TVs are a bit overzealous when reporting bad connections...

Watch this space. Sorry I don't have an answer for you right now...

Handle9

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#1782172 15-May-2017 07:33

We're seeing the same problems on a Sony (pre android TV). Is there an eta on a fix?

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eracode

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#1782553 15-May-2017 13:58

Lightbox seems to simply be flaky across several platforms.

Sometimes I just sit and think. Other times I just sit.

davidcole

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#1782615 15-May-2017 15:21

Wonder if this is similar to the issue I've had on apple tv, where just connecting to the app it will stall for a go 30 seconds most time, and then the app might restart. Once it's restarted though it' s a box of fluffies.

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Junta

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#1782617 15-May-2017 15:25

@Handle9

We have found the issue with Sony TVs that run Linux (i.e pre-Android): we're working on the solution right now.

@eracode

We try our best. With so many TVs, models and variants it's tough to iron everything out with a small team like ours! That said, we ARE working up a detailed 'network connectivity paradigm' that will apply across all apps (TVs included) that will hopefully smooth out these odd/repetitive error messages you've experienced. No ETA as yet but we're in the middle of investigation work.

Junta

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#1782619 15-May-2017 15:27

@davidcole

Apple TV release coming, either later this week or early next, to squash some bugs - and then another release in approx 2 weeks to squash some more.

davidcole

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#1782620 15-May-2017 15:29

GeorgefromLightbox:

@davidcole

Apple TV release coming, either later this week or early next, to squash some bugs - and then another release in approx 2 weeks to squash some more.

Cool, hopefully it squashes that one. I was back and forth with support for about 3 weeks on that problem, and not sure we got to the bottom of it.