Neon app performance

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50 posts

Geek
+1 received by user: 18

#3027321 26-Jan-2023 09:50

dougierydal:

Don't hold your breath, their Apple TV app was horrendous for probably 12-18months and when I queried them, they said something like 'we're working on it, there's no ETA, we're just a small NZ based development team'

Was the Apple TV app having the same issues as discussed here, with the several second delay?

Honestly, I'm surprised Apple doesn't vet these apps more.

- Lance

dougierydal

339 posts

Ultimate Geek
+1 received by user: 127

#3027454 26-Jan-2023 12:31

lawilson97: If more of us ask about the issue, do you think they would prioritise it?

They got hammered for the poor Apple TV app for almost that entire 12-18month period and it didn't seem to move the dial.

I don't accept the "we're a small NZ based team", it's not like they're doing us a favour for gods sake, we pay a (ever increasing) amount to have the service , $18 a last count

It's another streaming service (along with Sky Sport Now) that SKY NZ own and pay passing interest in improving, as they focus on set up boxes.

Groucho

542 posts

Ultimate Geek
+1 received by user: 217

#3027457 26-Jan-2023 12:34

andrew75:

Fixed the problem just in case anyone else encounters this. I deleted all app data and that seems to have resolved it.

Same story of a laggy Neon app on our Android TV MiBox. Has the lag returned since you deleted the app data?

andrew75

150 posts

Master Geek
+1 received by user: 80

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#3027503 26-Jan-2023 13:28

It's slowing down but not to the point yet where I have had to try deleting again.

richms

29104 posts

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#3027533 26-Jan-2023 14:48

Tell them to give you a credit since you cant use it and see if that helps get them into gear with fixing it.

Richard rich.ms

timmmay

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#3027545 26-Jan-2023 15:07

Or cancel your account and tell them you cancelled as the Android app is so poor.

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dougierydal

339 posts

Ultimate Geek
+1 received by user: 127

#3027774 27-Jan-2023 10:15

dougierydal:

lawilson97: If more of us ask about the issue, do you think they would prioritise it?

They got hammered for the poor Apple TV app for almost that entire 12-18month period and it didn't seem to move the dial.

I don't accept the "we're a small NZ based team", it's not like they're doing us a favour for gods sake, we pay a (ever increasing) amount to have the service , $18 a last count

It's another streaming service (along with Sky Sport Now) that SKY NZ own and pay passing interest in improving, as they focus on set up boxes.

No, basically the remote was almost unusable, you couldn't control anything on the screen...

lawilson97

50 posts

Geek
+1 received by user: 18

#3027776 27-Jan-2023 10:17

No, basically the remote was almost unusable, you couldn't control anything on the screen...

That's insane. TVNZ+ and Three Now have absurdly better apps than Neon in terms of performance - I seriously can't understand their 'small team' excuse.

- Lance

Groucho

542 posts

Ultimate Geek
+1 received by user: 217

#3027789 27-Jan-2023 10:30

lawilson97:

No, basically the remote was almost unusable, you couldn't control anything on the screen...

That's insane. TVNZ+ and Three Now have absurdly better apps than Neon in terms of performance - I seriously can't understand their 'small team' excuse.

Up until I stumbled across this thread I thought it was just us with a sluggish Neon app. Click down arrow... wait..., click down arrow... wait... click up arrow because you overshoot the target... You're right, by comparison TVNZ+ (and ThreeNow with minimal use) are far superior for performance.

dougierydal

339 posts

Ultimate Geek
+1 received by user: 127

#3027817 27-Jan-2023 12:32

Sky seem to do their own thing with their products. For some reason Sky Sport Now on Apple TV uses a forward and rewind duration of 30 secs which I think is the only app I've seen with that duration, everything else is 10secs.

30 secs is far too long when you want to go back a ball in cricket or a phase of play in rugby/football etc.

No idea who comes up with this stuff, but their Neon Apple TV app is now perfectly usable, just took them sometime to get there.

MikeAqua

8031 posts

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#3027833 27-Jan-2023 12:57

No issue son Samsung YTV - other than that it logs me out sporadically. Perhaps this is every time the app updates. Netflix never does that.

Mike

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lawilson97

50 posts

Geek
+1 received by user: 18

#3027857 27-Jan-2023 13:28

MikeAqua:
No issue son Samsung YTV - other than that it logs me out sporadically. Perhaps this is every time the app updates. Netflix never does that.

This is an issue on Android TV devices, specifically the Chromecast with Google TV in my case.

- Lance

Edd

6 posts

Wannabe Geek
+1 received by user: 8

#3030977 2-Feb-2023 15:00

Good to know other folks are having the same issue. I've got a Sony TV running Android and the app has been super laggy for a month or so now. Other apps and the OS itself are snappy so it's definitely an issue with Neon. I've tried clearing the Neon app's cache and also reinstalling; both helped a little to start with, but performance degraded again after a day or so.

It's a shame with Neon; there's some good content, but they don't seem to be interested in developing their tech - no 4K, no HDR. Sky seem to be treating it as a cash cow.