Neon app performance

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andrew75

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#302969 7-Jan-2023 16:36

Anyone else noticed the performance of Neon (Android TV) has gone to custard recently? As in 2-3 second delays before a response to any user input - either browsing the catalog, or using the playback controls. Video itself is fine. Used to work no problems not sure what has gone wrong. Running on a Nvidia Shield Pro. No problems with any other app.

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#3018451 7-Jan-2023 22:20

Yep, same issues on latest Chromecast.Re-installed but no improvement.

andrew75

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#3018491 8-Jan-2023 07:22

Well done Sky. I've posted something on the Neon Facebook page, will see what response there is. I presume there has been an update that has stuffed things up.

tdgeek

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#3018494 8-Jan-2023 07:50

All ok here, ATV4

huckster

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#3018523 8-Jan-2023 10:34

Often have to restart it on my Mi Box.

andrew75

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#3018528 8-Jan-2023 10:48

Ive restarted it and the shield. Haven't reinstalled it but I suppose that is worth a try.

andrew75

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#3018656 8-Jan-2023 20:08

Fixed the problem just in case anyone else encounters this. I deleted all app data and that seems to have resolved it.

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old3eyes

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#3019657 10-Jan-2023 15:43

Anyone know on the Neon Android app how to stop autoplay of the next episode? I see a few people on Facebook asking the same question but no reply from Sky.

Regards,

Old3eyes

timmmay

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#3023225 18-Jan-2023 14:31

Same on my MiBox. Restarting sometimes helps, reinstalling helped for a short time, but it's terrible. We're getting it free with 2degrees at the moment but there's no way we'd pay for it with performance this bad.

timmmay

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#3025302 21-Jan-2023 20:34

Getting occasional errors as well, as per below - converted with OCR tool so might not be quite right. I asked them about it on Facebook, they said they'd get back to me... nothing yet.

ERROR
Event{error{errorMessage=onLoadError sourceld: 1, source=Source(deliveryType: video/mpeg-dash, uri: https://manifest.prod.boltdns.net/manifestfil/dash/live-baseurVbccenc/5449166731001/8e9ab788-c922-457b-ad72- 777898d55bbbitsimanifestimpd?behavior_id=ef307859-3b2b-46a6-a7ed-7fc351ae06dd&fastly_token=NNIZGUxZGNfZmU4M2JmZThlwYjBkYTkzYjklNTImNDVmMjQzNmQwfrITkO videoWideo{name: "Andy's Dino Toybox - S1E3 - The Greedy Dinosaur", sourceCollections: 1, cuePoints: 0, custom fields: "{programtype=MOVIE, title=The Greedy Dinosaur, Idreferenceid=10046163, spritesheet= {riimage_wicith":160,"time_interval":10000,"image_height":90,"vertical_count":10,"urls": Uhttps://lightbox-proclimgix.netiimages/spritesheets/ss-01FEFARHJZ2VPDAYWYVH5J6NCT.jpga"horizontal_count":10}}"), error=a.d.a.b.jl.u$e: Response code: 404}}
Obi

lawilson97

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#3027193 25-Jan-2023 23:36

Hi all,

I am having the exact same issue - a 2-4 second delay after pressing any button for anything to happen on screen. Video can also stutter non-stop with delayed audio - I need to pause the show for a minute to let the app to catch up (internet is not the issue, I have gigabit fibre plugged in with an Ethernet adapter).

No other app has this issue (though the Chromecast with google TV isn't particularly fast in general, I've noticed). I've had this issue since I first got the Chromecast a few months ago and despite numerous OS updates, I've seen no improvement. I've cleared caches, app data, deleted + reinstalled. No luck.

All the best.

- Lance

timmmay

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#3027210 26-Jan-2023 07:14

It's a known issue they're working on. I receive this from them on Monday on Facebook.

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dougierydal

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#3027231 26-Jan-2023 08:37

Don't hold your breath, their Apple TV app was horrendous for probably 12-18months and when I queried them, they said something like 'we're working on it, there's no ETA, we're just a small NZ based development team'