Sky outsourcing services

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#3040601 22-Feb-2023 16:48

Handle9:
MikeB4: I feel there actions in the last year point to a company looking to make themselves attractive to a buyer. Everybody is up for sale. My thoughts are who would buy a sunset business? An equity company looking for a profit by off loading assets.

Most of the assets are gone. They’ve sold the Mt Wellington hq and their Outside Broadcast assets already.

They still have assets at circa $800million and equity of around half that

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#3040603 22-Feb-2023 16:52

Yeah sure. Once you get into core assets, like satellite decoders, it becomes pretty hard to move them on.

It’d be interesting to see what the book value of some of their assets were compared to real valuations.

MikeB4

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#3040606 22-Feb-2023 17:12

Real sale value is hard to determine and actual net value of the nitty gritty of the assets is equally hard to determine. Any purchse price would reflect that it is in essence and bone picking exercise. I am not sure a current network provider would be interested in buying another sunset business

stuck in a previous decade. If Sky had opted for an App only change for their new "look" a customer base purchase may have been of interest. Investing in a new Set top box(s) was an odd choice. Sky could have maintained their current offerings for those customers that don't have an internet service available capable of supporting streaming and the rest of their customers swapped to an App

Outsourcing a chuck of their tech support and customer support offshore in y opinion has devalued the company.

networkn

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#3040614 22-Feb-2023 18:17

JPNZ:

The unemployment rate is 3.4% and for two years the RBNZ and economists have said we are above "maximum sustainable employment".

I work within recruitment and can tell you finding staff anywhere in New Zealand is incredibly hard right now.

I find your statement to be incorrect.

Inclined to agree. Anyone who wants to work in NZ can find employment fairly easily.

I don't agree with the offshoring, I don't expect that to take a fairly average experience and make it better.

quickymart

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#3040690 22-Feb-2023 21:00

As I say I haven't contacted Sky in years - what other contact methods do they use, apart from their call centre? Chat? Facebook?

nztim

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#3040696 22-Feb-2023 21:16

Disappointing, I think i need to switch to sky sport now and dump the set-top box and broadband

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

dougierydal

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#3040753 23-Feb-2023 09:13

nztim: Disappointing, I think i need to switch to sky sport now and dump the set-top box and broadband

Be ready for a major drop in image quality

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MikeB4

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#3040771 23-Feb-2023 10:13

JPNZ:

The unemployment rate is 3.4% and for two years the RBNZ and economists have said we are above "maximum sustainable employment".

I work within recruitment and can tell you finding staff anywhere in New Zealand is incredibly hard right now.

I find your statement to be incorrect.

That is going to change as this year progresses. Unemployment is trending up and is currently over 4%. My wife has been talking with CEOs and they have backed this trend and advised that they have planned restructurings this year that will see job losses.

The climate incidents in Aotearoa are going to impact employment as well as imported job losses. Of course the unemployment rate is only part of the picture as couples where one is working the other unemployed do not count in the figures along with folks with employment related hurdles such as disabilities.

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#3040773 23-Feb-2023 10:21

MikeB4:

That is going to change as this year progresses. Unemployment is trending up and is currently over 4%. My wife has been talking with CEOs and they have backed this trend and advised that they have planned restructurings this year that will see job losses.

The climate incidents in Aotearoa are going to impact employment as well as imported job losses. Of course the unemployment rate is only part of the picture as couples where one is working the other unemployed do not count in the figures along with folks with employment related hurdles such as disabilities.

With a recession looming, no doubt the unemployment rate has to increase. Getting OT though so I'll leave it at that.

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WyleECoyoteNZ

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#3040891 23-Feb-2023 14:58

freitasm:
What utter load of crap. When more people need jobs in New Zealand.

Appaling. Definitely not a social do good enterprise.

https://www.nzherald.co.nz/business/sky-tv-plans-to-axe-90-jobs-outsourcing-to-india-and-philippines/VE3OPAWAERGPNPC6I5IZKGXGZA/

Not ideal, but if it keeps the rest of the NZ workforce at Sky employed, then that has to be a good thing.

For most companies/businesses, the Salary and related costs will be the single biggest cost pressure. I'd guess/suspect that with the changing TV landscape that Sky would have cut costs as much as possible, but that only works to a point. At that point, the headcount is the next option, probably one not taken lightly by Management.

Don't get me wrong, it's not a nice place to be for those impacted, but we don't know what the other option (s) were

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#3046781 7-Mar-2023 12:25

Some more info:

https://eveningreport.nz/2023/03/06/nzs-sky-tv-plans-to-outsource-200-jobs-to-india-philippines/

prevaljo

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#3046934 7-Mar-2023 18:02

In the last month I've had the misfortune to need to contact both Sky and My Republic, both experiences left me unhappy. With Sky it was the length of time on the call and the difficulty of finding an 0800 number. With My Republic it was negotiating a conversation with a Chat Bot, there being no contact number that I could find. Moving service desks offshore may save money but it doesn't seem to improve customer service.

networkn

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#3046944 7-Mar-2023 19:25

I googled sky NZ 0800 number and found 0800759999 in the first 3 lines. Long hold times are an issue

johno1234

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#3046949 7-Mar-2023 19:48

networkn:

JPNZ:

The unemployment rate is 3.4% and for two years the RBNZ and economists have said we are above "maximum sustainable employment".

I work within recruitment and can tell you finding staff anywhere in New Zealand is incredibly hard right now.

I find your statement to be incorrect.

Inclined to agree. Anyone who wants to work in NZ can find employment fairly easily.

I don't agree with the offshoring, I don't expect that to take a fairly average experience and make it better.

On balance, I'd rather have a slightly hard to understand offshore call center person blindly following a flow-cart cheat cheat after a short wait than have a multi hour wait for the same thing in a NZ call centre. And you are likely to get the latter due to the difficulty recruiting staff here.

quickymart

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#3047145 7-Mar-2023 23:10

Right, but what about if you get through to the overseas place quickly and it turns they can't help you with a relatively straightforward issue/query (a la Vodafone) or don't understand your query/know how to help you? What good is that?

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