Sky outsourcing services

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freitasm

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#303610 21-Feb-2023 22:34

What utter load of crap. When more people need jobs in New Zealand.

Appaling. Definitely not a social do good enterprise.

https://www.nzherald.co.nz/business/sky-tv-plans-to-axe-90-jobs-outsourcing-to-india-and-philippines/VE3OPAWAERGPNPC6I5IZKGXGZA/

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#3040423 21-Feb-2023 23:22

I can't think of a time when any NZ company has outsourced call centres - particularly customer-facing ones - to any offshore entity that's ended well. Spark? Nope. Vodafone? Come on. Now Sky?

I have to say, the few times I called Sky customer service I found it pretty good - but I haven't been a Sky customer for years, so my last interaction with them was probably in the 2010s. No idea what it's like now or if it's improved or gotten worse since then.

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#3040431 21-Feb-2023 23:51

It's a sunset industry trying to survive. Skys shareholders got a 2.82% dividend yield last year and it's not likely to get any better. When you can get 5% pa term deposit return over 5 years they aren't making enough money.

They have been hollowing out the business for a while now and this makes sense within their business context.

It's unfortunate that the jobs are going but a fair chunk of them would go anyway if they didn't move the services off shore. It's a slowly dying business.

MikeB4

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#3040443 22-Feb-2023 06:59

I am pleased I dumped my shares and moved my services.

Here is a crazy notion, lets give peace a chance.

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#3040462 22-Feb-2023 08:55

Off-shore call centres have no understanding of NZ topography, our accents, or our place names.

We are a weird little country and it will never work.

And from the conspiracy bucket: after failing to fix your Sky issue will the off-shore support person offer to fix your computer instead?

Delete cookies?! Are you insane?!

MikeB4

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#3040464 22-Feb-2023 09:03

An example of this company. I have cancelled my services, TV and Broadband. The final account is $-88.00. I received and communication advising that my payment is due and advising me how I can pay. Interesting I am baffled as to how I pay minus $88. I wonder, will they send me to Bay Corp?

Here is a crazy notion, lets give peace a chance.

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#3040467 22-Feb-2023 09:18

I find this disappointing. But part of the press release referenced “labour shortages” here. So they can’t find call centre staff and have to pay the ones they have more to retain them. My question would be, once the employment pendulum swings the other way in NZ, will they repatriate the jobs?

@freitasm Can you work your administrator magic and fix the typo in the thread title please?

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freitasm

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#3040468 22-Feb-2023 09:21

Dingbatt:
freitasm Can you work your administrator magic and fix the typo in the thread title please?

Oops. Done.

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#3040469 22-Feb-2023 09:25

I feel there actions in the last year point to a company looking to make themselves attractive to a buyer. Everybody is up for sale. My thoughts are who would buy a sunset business? An equity company looking for a profit by off loading assets.

Here is a crazy notion, lets give peace a chance.

MikeB4

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#3040472 22-Feb-2023 09:28

freitasm:
Dingbatt:
freitasm Can you work your administrator magic and fix the typo in the thread title please?

Oops. Done.

You are allowed typos etc right now. I am surprised you are even visiting here

Here is a crazy notion, lets give peace a chance.

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#3040475 22-Feb-2023 09:33

MikeB4:

You are allowed typos etc right now. I am surprised you are even visiting here

I thought the same thing! I blamed the pain killers. But OCD took over.😁

Relax and get well Mauricio.

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#3040478 22-Feb-2023 09:49

freitasm:

When more people need jobs in New Zealand.

The unemployment rate is 3.4% and for two years the RBNZ and economists have said we are above "maximum sustainable employment".

I work within recruitment and can tell you finding staff anywhere in New Zealand is incredibly hard right now.

I find your statement to be incorrect.

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#3040480 22-Feb-2023 09:53

To clarify my standing I don't agree with shifting call centres offshore as it normally reduces customer satisfaction. Sky sounds like they are only doing it to save money.

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#3040481 22-Feb-2023 09:55

MikeB4: I feel there actions in the last year point to a company looking to make themselves attractive to a buyer. Everybody is up for sale. My thoughts are who would buy a sunset business? An equity company looking for a profit by off loading assets.

I wouldn't be suprised to see someone like Foxtel show interest if they did put themselves up for sale, Apart from Sport, most of Skys' content is run out of Australia so there would be room for further cost cutting.

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#3040487 22-Feb-2023 10:09

MikeB4: An example of this company. I have cancelled my services, TV and Broadband. The final account is $-88.00. I received and communication advising that my payment is due and advising me how I can pay. Interesting I am baffled as to how I pay minus $88. I wonder, will they send me to Bay Corp?

Yes, and Baycorp will pay you the $88 + their collection fee 🤣

Dingbatt: I find this disappointing. But part of the press release referenced “labour shortages” here. So they can’t find call centre staff and have to pay the ones they have more to retain them. My question would be, once the employment pendulum swings the other way in NZ, will they repatriate the jobs?

Given they're going to 'let go' of 80 call centre staff here and ~~exploit~~ hire 200 people in the Philippines I wouldn't think so.

On the bright, with all the money they save they'll be able to produce/feed even more adverts to their subscribers.

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#3040590 22-Feb-2023 16:09

MikeB4: I feel there actions in the last year point to a company looking to make themselves attractive to a buyer. Everybody is up for sale. My thoughts are who would buy a sunset business? An equity company looking for a profit by off loading assets.

Most of the assets are gone. They’ve sold the Mt Wellington hq and their Outside Broadcast assets already.

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