MySky upgrade, killed the box

Forums › Sky, Neon, Lightbox › MySky upgrade, killed the box

1 | 2 | 3

450 posts

Ultimate Geek

Lifetime subscriber

#376120 3-Sep-2010 09:22

Same problem for me.

I got up at 1.30 am to use the bathroom and noticed the blue lights on the box and it's still going now some 8 hours later. TV shows the blue screen saying update in progress.

Can't get thru to Sky on any of their numbers.

profrink

257 posts

Ultimate Geek

#376123 3-Sep-2010 09:29

Yep same here too. Noticed the upgrade at about 7.20am (probably has been going well before that) and is still stuck on the blue screen at 9.30am

funnyfela

350 posts

Ultimate Geek

#376135 3-Sep-2010 09:45

Customer Service just said to unplug box for 10secs and re plug, and then took note of my Software Version... They said (when questioned) reset button is known to reset, then normal service for min or two, then update can happen again.

If you have to run heating in winter, you don’t own enough computers.

manaia

272 posts

Ultimate Geek

#376139 3-Sep-2010 09:47

It looks right now as though there might be a problem with the software stack being played out by SKY. SKY play out an 'upgrade trigger' which tells the decoder to reboot and go into upgrade mode. If the software stack, which contains the current software for all decoder models, isn't built right, then the decoder gets stuck at this point, looking for its new software (2.5.5.9 in this case).

Rebooting while the trigger is being played out will take your decoder back to the old software (2.5.5.8) but after a few minutes the trigger will be received and the decoder will go back into the download. SKY have turned off the trigger so any decoder that reboots should just stay on 2.5.5.8.

funnyfela

350 posts

Ultimate Geek

#376140 3-Sep-2010 09:49

manaia:Rebooting while the trigger is being played out will take your decoder back to the old software (2.5.5.8) but after a few minutes the trigger will be received and the decoder will go back into the download. SKY have turned off the trigger so any decoder that reboots should just stay on 2.5.5.8.

That clears things up a little more. :)

If you have to run heating in winter, you don’t own enough computers.

cqrt

11 posts

Geek

#376144 3-Sep-2010 09:57

Hmm, interesting, my decoder rebooted on it's own and sky is now back, seems they sent out a mass reboot trigger.

jen1001

256 posts

Ultimate Geek

ID Verified

#376148 3-Sep-2010 10:05

I got my partner at home to reboot the box and seems fine now.

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

cyril7

9058 posts

Uber Geek

ID Verified

Trusted

Subscriber

#376149 3-Sep-2010 10:05

So in time once a correct build of 2.5.5.9 is loaded it should upgrade?

It all seems happy now (so the report from the sickbed states)

Cyril

Chats

11 posts

Geek

#376152 3-Sep-2010 10:14

mine went all night and was still stuck updating this morning so I manually restarted, stated the update again and after an hour restarted again, this time box came back to life, doesn't look like it got updated.

manaia

272 posts

Ultimate Geek

#376153 3-Sep-2010 10:15

A mass reboot command wouldn't help boxes stuck in download, as they don't receive the messages in this state. The decoders will time out after an hour or so. Now that the download trigger is off the air they will just stick with 2.5.5.8.

Thanks for the heads-up this morning Cyril. You won't get 2.5.5.9 now until SKY reinstates the trigger and the software. It is a very small update and just fixes a RecordMe bug relating to PPVs.

cyril7

9058 posts

Uber Geek

ID Verified

Trusted

Subscriber

#376156 3-Sep-2010 10:23

No worries, I had too rug rats who get up at 6:30 hassling me, well actually the TV didnt work so they started kicking and fighting and wrestling each other (such is sibbling love) and the noise had me up to sort it out.

Cheers
Cyril

CloseSecond

1 post

Wannabe Geek

#376169 3-Sep-2010 10:46

What a balls up.

I left home this morning with my decoder going through the update and it had not finished after several hours. Not sure if its still trying to do the update or not - guess I will find out when I get home and then have to do the reboot.

I think its shocking how Sky performs updates and does not have any support staff on hand to answer queries. Sure the updates are supposed to work and are done when most people are unaware but surely it makes good sense to offer support for those it does affect in the off chance somethign does go wrong.

Does anyone know what the update was suppose to change anyway?

cyril7

9058 posts

Uber Geek

ID Verified

Trusted

Subscriber

#376207 3-Sep-2010 12:04

Check mania's post two posts above, a minor RecordMe bug that effects PPVs only

Cyril

ianajmes

130 posts

Master Geek

#378273 9-Sep-2010 15:54

my box just updated now...took about 5 mins..looks like it has the new software version too..any idea what this is for..maybe 10 new channels lol

neoprint

136 posts

Master Geek

#378280 9-Sep-2010 16:18

ianajmes: my box just updated now...took about 5 mins..looks like it has the new software version too..any idea what this is for..maybe 10 new channels lol

That question has already been answered twice on this page, including the very post before yours.

1 | 2 | 3