MySky update not working

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Ultimate Geek

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#1424954 11-Nov-2015 08:42

Agreed! People still have Sky....really? It's 2015....if you've got VDSL or fibre...there is absolutely no reason why you would!

(plus the RWC2015 is over for another four years)

Matt East

vexxxboy

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#1424998 11-Nov-2015 09:17

MattEast: Agreed! People still have Sky....really? It's 2015....if you've got VDSL or fibre...there is absolutely no reason why you would! (plus the RWC2015 is over for another four years)

i really get annoyed with statements like this, i have Sky and i had Netflix. I Gave up Netflix because i never watched it and i watch live sport 24/7 and i prefer Sky because live sport looks good on my 55" tv and it's easy to use which is also one of the reasons Sky is still popular with a lot of older people. Just because you dont like Sky doesnt make it a bad product.

Common sense is not as common as you think.

networkn

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#1424999 11-Nov-2015 09:19

MattEast: Agreed! People still have Sky....really? It's 2015....if you've got VDSL or fibre...there is absolutely no reason why you would! (plus the RWC2015 is over for another four years)

What exactly is your contribution to this thread? You aren't on topic, you aren't adding any value.

networkn

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#1425000 11-Nov-2015 09:19

vexxxboy:
MattEast: Agreed! People still have Sky....really? It's 2015....if you've got VDSL or fibre...there is absolutely no reason why you would! (plus the RWC2015 is over for another four years)

i really get annoyed with statements like this, i have Sky and i had Netflix. I Gave up Netflix because i never watched it and i watch live sport 24/7 and i prefer Sky because live sport looks good on my 55" tv and it's easy to use which is also one of the reasons Sky is still popular with a lot of older people. Just because you dont like Sky doesnt make it a bad product.

Agreed. I wouldn't keep it at the price it sells for, but with recent discount promotions, it's excellent value.

tripp

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#1425012 11-Nov-2015 09:42

From my understand about the software update (not my department however) only a install tech can do this manually.
You can't trick the decoder etc to do it (so don't try), the software update is controlled at the account level. A different bit of hardware is needed to do the update manually which the install techs have. They will also only do the update manually if you have an issue with the software update already on the decoder.
If you are running the old software and a tech comes out they will not do the update manually unless your account/decoders etc has had an issue with updating and have been selected for the update.

The update is big, and a few steps need to be taken to make sure things update correctly.

funnyfela

350 posts

Ultimate Geek

#1425017 11-Nov-2015 09:48

tripp: From my understand about the software update (not my department however) only a install tech can do this manually.
You can't trick the decoder etc to do it (so don't try), the software update is controlled at the account level. A different bit of hardware is needed to do the update manually which the install techs have. They will also only do the update manually if you have an issue with the software update already on the decoder.
If you are running the old software and a tech comes out they will not do the update manually unless your account/decoders etc has had an issue with updating and have been selected for the update.

The update is big, and a few steps need to be taken to make sure things update correctly.

Tech is scheduled for 1pm today. Will post what they do and try get as much info from him about it. Hopefully its the one we always get who I get along with well :)

If you have to run heating in winter, you don’t own enough computers.

andrew027

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#1425021 11-Nov-2015 09:52

MattEast: Agreed! People still have Sky....really? It's 2015....if you've got VDSL or fibre...there is absolutely no reason why you would! (plus the RWC2015 is over for another four years)

Actually, RWC2015 is over forever.

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DickDastardly

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#1426207 11-Nov-2015 12:58

I remember in the UK when Sky UK had the big "On Demand" EPG update and people were doing a forced update.

Bearing in mind, I don't have a Sky NZ box so cant check this out - this is how we did it in the UK and it worked....If its any help to you guys feel free to have a go...

"Switch the box off at the mains. hold down the backup button on the box, switch power back on whist holding the backup button on the box down until the 4 LED's on front of the box come on and the "Updating System Software" message comes on-screen, remove your finger from the backup button if you haven't done so already, do not disturb for 10 or so minutes until the message disappears and the box reboots."

I don't want no sugar in it - thank you very much

andrew027

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#1426222 11-Nov-2015 13:29

DickDastardly: "Switch the box off at the mains. hold down the backup button on the box, switch power back on whist holding the backup button on the box down until the 4 LED's on front of the box come on and the "Updating System Software" message comes on-screen, remove your finger from the backup button if you haven't done so already, do not disturb for 10 or so minutes until the message disappears and the box reboots."

I'm at work so don't have my MySky box handy, but I don't think there's a backup button on it - does this mean the back button (with the circular arrow)?

DickDastardly

227 posts

Master Geek

#1426229 11-Nov-2015 13:39

Yes, I believe so.

On the UK Sky boxes the backup button is on the top of the Sky+HD box at the back of the circular panel of buttons.

I don't want no sugar in it - thank you very much

funnyfela

350 posts

Ultimate Geek

#1426254 11-Nov-2015 14:25

they just did a box swap and left, it'll update again at some point he can't say when, it'll just happen. bugga

If you have to run heating in winter, you don’t own enough computers.

RickW

298 posts

Ultimate Geek

#1426256 11-Nov-2015 14:31

Does this work on the nz sky boxes to get the update?

http://www.cnet.com/au/how-to/how-to-reset-and-update-foxtel-hd/

andrew027

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#1426279 11-Nov-2015 15:09

But this is just some "regular" update, not the On Demand one - that's not starting until later this month, right?

Handsomedan

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#1426683 12-Nov-2015 08:05

Don't get too excited...it's not that great.

Handsome Dan Has Spoken.
Handsome Dan needs to stop adding three dots to every sentence...

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josephhinvest

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#1426923 12-Nov-2015 14:13

Not sure whether my problem is related but my mySKY has just stopped loading the Planner. Guide and live TV working fine but planner shows "Please wait..." endlessly. Have been patient but still won't load the Planner after about an hour.

Cheers,
Joseph

Edit... Crisis averted. This time, after 6 mins on "please wait" it has loaded. Very odd.

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