MySky update not working

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funnyfela

350 posts

Ultimate Geek

#184090 10-Nov-2015 09:02

Anyone had the update work successfully? Called sky, they said to do soft reset with the button and update will redo for maybe 5 mins, now stuck again :/

If you have to run heating in winter, you don’t own enough computers.

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1015 posts

Uber Geek

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#1424187 10-Nov-2015 10:26

Just doing an update now, will tell you how it goes....

Cheers

Steve

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funnyfela

350 posts

Ultimate Geek

#1424191 10-Nov-2015 10:35

Got stuck again so now sending the service tech.
Hopefully its one of their competent ones
**fingers crosssed**

If you have to run heating in winter, you don’t own enough computers.

sdavisnz

1015 posts

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#1424208 10-Nov-2015 11:08

So the mysky update is officially released?

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nigelj

856 posts

Ultimate Geek

#1424320 10-Nov-2015 12:48

What is the update process for the MySky boxes? Just leave them on/tuned for a while, or is there a trigger of some description to make it look for the update? (I'm assuming HDi)

tripp

3848 posts

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#1424347 10-Nov-2015 13:10

nigelj: What is the update process for the MySky boxes? Just leave them on/tuned for a while, or is there a trigger of some description to make it look for the update? (I'm assuming HDi)

Leave it on and it will update when your turn comes, it's an OTA update. It will be done in batches as well so you might get it before others or others may get it before you.

funnyfela

350 posts

Ultimate Geek

#1424355 10-Nov-2015 13:16

tripp:
nigelj: What is the update process for the MySky boxes? Just leave them on/tuned for a while, or is there a trigger of some description to make it look for the update? (I'm assuming HDi)

Leave it on and it will update when your turn comes, it's an OTA update. It will be done in batches as well so you might get it before others or others may get it before you.

Leave it on and it might update when your turn comes ;)

If you have to run heating in winter, you don’t own enough computers.

tripp

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#1424358 10-Nov-2015 13:19

funnyfela:
tripp:
nigelj: What is the update process for the MySky boxes? Just leave them on/tuned for a while, or is there a trigger of some description to make it look for the update? (I'm assuming HDi)

Leave it on and it will update when your turn comes, it's an OTA update. It will be done in batches as well so you might get it before others or others may get it before you.

Leave it on and it might update when your turn comes ;)

Errors are expected from time to time, it's 1 hell of an update being done at the OS level etc.

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funnyfela

350 posts

Ultimate Geek

#1424360 10-Nov-2015 13:23

tripp:
Errors are expected from time to time, it's 1 hell of an update being done at the OS level etc.

Can restart the box and watch tv on old software, until it discovers I'm guessing an update flag being transmitted few mins later and back to stuck update 'process'. I'd understand a failed update but this is weird :( I'm guessing they just gonna swap out the box

If you have to run heating in winter, you don’t own enough computers.

tripp

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#1424363 10-Nov-2015 13:27

funnyfela:
tripp:
Errors are expected from time to time, it's 1 hell of an update being done at the OS level etc.

Can restart the box and watch tv on old software, until it discovers I'm guessing an update flag being transmitted few mins later and back to stuck update 'process'. I'd understand a failed update but this is weird :( I'm guessing they just gonna swap out the box

Sounds like a box swap sorry :(
They might try a manual update but only a tech can do these