Lightbox Errors and Crashing

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Geek
+1 received by user: 32

#1826879 22-Jul-2017 09:01

Hi, I'm still not seeing anything other than version 1.8.06 on my Samsung UA65KS9000 TV, any idea when it's coming? The TV's getting firmware updates for it's own OS no problems, Netflix etc all works fine and the TV is cat-6'd to a fibre connection.

CYaBro

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Uber Geek
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#1826886 22-Jul-2017 09:22

We're having issues on our Apple TV.
It's happened a few times since we've had lightbox but it has got worse in the last few weeks.

First issue is the app being unresponsive if it has been open previously, it can take about a minute for it to come back or sometimes it will just crash back to the home screen.
If you make sure the app isn't running first then it works first time every time.

Second issue is random errors while watching a show.
It suddenly stops and says there was a problem and try watching again later or try another show.
The error number is -11853.
You can just play the same show again and it will carry on from where the error happened.

Opinions are my own and not the views of my employer.

Junta

270 posts

Ultimate Geek
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#1826943 22-Jul-2017 11:09

All TVs are getting an update in the coming week.

The Apple TV crash has been identified and is being fixed. No ETA on the release date yet, but shouldn't be too long

sen8or

1897 posts

Uber Geek
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#1832098 27-Jul-2017 10:37

Also with the ATV, some shows it auto-remembers where I am up to on each episode (E.g Harlotts, Handmaids Tale), but others (West Wing) it goes back to Ep1 S1 all the time, whats up with this?

Junta

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Ultimate Geek
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#1832110 27-Jul-2017 11:16

Updates:

All Smart TVs have had a new version released (2.2.03), which should hopefully fix a bunch of stuff.

Apple TV fix is being worked on. Still no ETA, but will let ya'll know when I know :)

CYaBro

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#1832289 27-Jul-2017 14:47

sen8or:

Also with the ATV, some shows it auto-remembers where I am up to on each episode (E.g Harlotts, Handmaids Tale), but others (West Wing) it goes back to Ep1 S1 all the time, whats up with this?

Yes I forgot about this one, it happens for us too, none of the shows remember what Season/Episode we are up to!

Opinions are my own and not the views of my employer.

Samsung

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Junta

270 posts

Ultimate Geek
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#1832291 27-Jul-2017 14:50

Ok will investigate...cheers for the headsup

rugrat

3142 posts

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#1856190 1-Sep-2017 00:24

GeorgefromLightbox:

Updates:

All Smart TVs have had a new version released (2.2.03), which should hopefully fix a bunch of stuff.

Apple TV fix is being worked on. Still no ETA, but will let ya'll know when I know :)

I can't access light box at all on Apple TV. Hope update is not to far away.

Just getting yellow screen, lightbox in middle and the circle below lightbox wording just goes round and round with nothing happening. Have had it sitting on this screen for over 5 minutes, it's completely dead.

Version 2.4.1 Updated 14/08/2017

Edit, it won't load on my iphone either, it comes up after a few minutes, "You're off line please check your internet connection", yet Netflix loads up fine so my phone is not off line at all.

Light box playing fine in web browser, and apple phone and TV are on device lists in there.

Think I found the bug,

It looks like iphone or Apple TV won't connect with Lightbox if the other is using the same wifi network. Not sure, just when turned one off the other started working, and when wifi turned off on phone Apple TV started working.

CYaBro

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#1856244 1-Sep-2017 07:24

The app is still getting lots of errors after the latest update.

On the Apple TV it will randomly come up with an error message about playback failed but no error number is given anymore.
Strange thing is that if you leave the error message on screen for about 5 seconds the show starts playing again in the background!

Opinions are my own and not the views of my employer.

Junta

270 posts

Ultimate Geek
+1 received by user: 55

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#1856800 1-Sep-2017 16:23

rugrat:

GeorgefromLightbox:

Updates:

All Smart TVs have had a new version released (2.2.03), which should hopefully fix a bunch of stuff.

Apple TV fix is being worked on. Still no ETA, but will let ya'll know when I know :)

I can't access light box at all on Apple TV. Hope update is not to far away.

Just getting yellow screen, lightbox in middle and the circle below lightbox wording just goes round and round with nothing happening. Have had it sitting on this screen for over 5 minutes, it's completely dead.

Version 2.4.1 Updated 14/08/2017

Edit, it won't load on my iphone either, it comes up after a few minutes, "You're off line please check your internet connection", yet Netflix loads up fine so my phone is not off line at all.

Light box playing fine in web browser, and apple phone and TV are on device lists in there.

Think I found the bug,

It looks like iphone or Apple TV won't connect with Lightbox if the other is using the same wifi network. Not sure, just when turned one off the other started working, and when wifi turned off on phone Apple TV started working.

Yep we had a minor system hiccup. Should be back on track now.

rugrat

3142 posts

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#1856913 1-Sep-2017 19:37

Cheers, thanks.

Dell

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lookout

704 posts

Ultimate Geek
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#1892295 29-Oct-2017 21:16

Lightbox is crashing immediately after opening on new Apple TV 4k. Haven't even been able to sign in yet.

Junta

270 posts

Ultimate Geek
+1 received by user: 55

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#1892315 29-Oct-2017 22:45

Thanks for the info, we're looking into the 4k Apple TV issue

lookout

704 posts

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#1893277 31-Oct-2017 19:36

Hey George, just letting you know that it seems to be working now. I managed to log in then got another crash. Launched the app again and haven't had any trouble since. Watched Better Call Saul with no problem.

Junta

270 posts

Ultimate Geek
+1 received by user: 55

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#1907024 24-Nov-2017 10:53

FYI all, we launched a new Apple TV build the other week, and Samsungs have been updated this week to stop users getting caught in an Offline Error loop (after the TV has been put in standby)

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