New Sky box not recognised

Forums › Sky, Neon, Lightbox › New Sky box not recognised

1 | 2 | 3

OldGeek

989 posts

Ultimate Geek
+1 received by user: 409

ID Verified

Lifetime subscriber

#3245752 7-Jun-2024 15:22

Ideally Sky NZ could have supplied detailed hardware specs to Samsung NZ so they could work on why the new decoder did not work with the TV - what the decoder does (or does not do) is key. The Service Agent had some limited test-and-repair capability but it could never address the issue unless he could 'interrogate' the decoder to find out what Sky have not provided.

What other types of devices will work with the TV is not particularly relevant.

--

OldGeek.

Quic referal code: https://account.quic.nz/refer/581402 and use this code for free setup: R581402E48MJA

OldGeek

989 posts

Ultimate Geek
+1 received by user: 409

ID Verified

Lifetime subscriber

#3245753 7-Jun-2024 15:26

evnafets:

You don't have any other TV or computer monitor available that you could temporarily hook the box to do you? I'm sure you would have already done so if you did.

Correct - I don't. The Service Agent is an hours drive away and I am not going to jump through hoops like this when Sky provide no hardware support. I am also now of the opinion that the route I have chosen is better than having a new decoder and with my subscription costs to Sky being reduced so substantially the new decoder is yesterday's plan.

--

OldGeek.

Quic referal code: https://account.quic.nz/refer/581402 and use this code for free setup: R581402E48MJA

JPNZ

1715 posts

Uber Geek
+1 received by user: 840

#3245761 7-Jun-2024 15:53

OldGeek:

Correct - I don't. The Service Agent is an hours drive away and I am not going to jump through hoops like this when Sky provide no hardware support. I am also now of the opinion that the route I have chosen is better than having a new decoder and with my subscription costs to Sky being reduced so substantially the new decoder is yesterday's plan.

Hi OldGeek, did Sky offer you an older STB? I have the last generation (Kaon black box) before the new white one and it works from all reports better than the new sky box.

I know you have now said you are switching to a sky pod, hope you have better luck with it going forward.

Panasonic 65GZ1000, Onkyo RZ730, Atmos 5.1.2, AppleTV 4K, Nest Mini's, PS5, PS3, MacbookPro, iPad Pro, Apple watch SE2, iPhone 15+

OldGeek

989 posts

Ultimate Geek
+1 received by user: 409

ID Verified

Lifetime subscriber

#3245763 7-Jun-2024 15:58

JPNZ:

I know you have now said you are switching to a sky pod, hope you have better luck with it going forward.

No - as posted earlier today I am going 'decoderless' - using TV apps exclusively.

--

OldGeek.

Quic referal code: https://account.quic.nz/refer/581402 and use this code for free setup: R581402E48MJA

OldGeek

989 posts

Ultimate Geek
+1 received by user: 409

ID Verified

Lifetime subscriber

#3257786 9-Jul-2024 16:22

To follow up and round off this thread: I no longer have a Sky decoder in the house.

I have cancelled my Sky subscription. For Sky Sports I am using Sky Sport Now app on a revolving monthly subscription (this is separate entirely to a Sky satellite subscription). For all my other needs the TVNZ+ app along with streaming apps for subscription services. All these apps are installed on my Samsung (Tizen) TV.

My internet connection is a standard 300/100 Fibre plan. Apart from coming to grips with the app User Interfaces (particularly using fast-forward, or not when it does not work) I have no problems. The SSN app takes about 30 seconds of playing time to focus properly but I am now used to this. Watching content is very reliable so all is therefore good - I watch what I want for nearly half the Sky sub I used to pay. I am intrigued by all the options on watching previously-broadcast content on these apps - vastly better than being driven by the Sky EPG and what I have recorded through MYSKY. An example is with SSN after events I can watch either the entire event (replay) or short or long highlights anytime - and watching live I can choose 'start from now' or 'start from the beginning'.

I would recommend this approach to anyone else in the same position. I never did get around to trying the POD device, and now I am simply not tempted by it.

--

OldGeek.

Quic referal code: https://account.quic.nz/refer/581402 and use this code for free setup: R581402E48MJA

1 | 2 | 3