IGLOO closing down

Forums › Sky, Neon, Lightbox › IGLOO closing down

1 | 2 | 3 | 4

modcar

74 posts

Master Geek

#1767120 19-Apr-2017 09:46

kiwisoma:

modcar:

kiwisoma:

Worked fine on two Igloos. Download the image to a USB key.Insert USB key side or rear and then reboot. Takes about 15 minutes to finish download and do a signal scan. Works great as a DTT zapper.

Bugger - my box just boots as normal, then asks to use the memory stick for live pause

Sounds like you OTA or USB upgrade has failed. There is no live pause on the new software. When the Igloo boots up are there three Igloo icons or white circles?

Three white Igloo equals old s.w.

Three white circles equals new s.w.

Its still the old s/w

kiwisoma

46 posts

Geek

#1767205 19-Apr-2017 11:11

Check the USB key you downloaded the new software image to. It should have a file called PAC002_0016_001_004E.bin.SDL with a size of 31,525 KB.

Otherwise check you downloads folder of the PC you used to download the file . The the file "PAC002_0016_001_004E.bin.SDL" my be sitting in there and needs to be moved to the USB key.

modcar

74 posts

Master Geek

#1767575 19-Apr-2017 21:15

kiwisoma:

Check the USB key you downloaded the new software image to. It should have a file called PAC002_0016_001_004E.bin.SDL with a size of 31,525 KB.

Otherwise check you downloads folder of the PC you used to download the file . The the file "PAC002_0016_001_004E.bin.SDL" my be sitting in there and needs to be moved to the USB key.

The file on their website is PAC0002_0016_0001_004E.bin.SDL.sdl

And yes, I did copy the file to the usb key!

Elmoz

83 posts

Master Geek

ID Verified

Lifetime subscriber

#1767622 19-Apr-2017 22:23

kiwisoma:
Elmoz:

modcar:

Anyone had any luck installing this firmware from memory stick? I forgot an igloo box wasnt connected to wifi, and in the kids room. oops :)

Did mine last night - took it out of the cupboard (it wasn't connected during the OTA update period) and ran the USB process over it and now its stuck on "Hang tight for a few minutes, your box is booting". Left it overnight and it was still on there. Reboot gives same result. Called the 0800 number on the USB instructions page and they don't know what to do with it. They even told me I had called the wrong number then gave me the right number to call which was the one I had called them on.

Is the Igloo connected to the aerial? Perhaps it's looking for a signal during the boot up.

It was. I've given up for now and chucked it back in the cupboard. I'll have another go later just in case the aerial wasn't connected properly.

kiwisoma

46 posts

Geek

#1767819 20-Apr-2017 11:37

modcar:

kiwisoma:

Check the USB key you downloaded the new software image to. It should have a file called PAC002_0016_001_004E.bin.SDL with a size of 31,525 KB.

Otherwise check you downloads folder of the PC you used to download the file . The the file "PAC002_0016_001_004E.bin.SDL" my be sitting in there and needs to be moved to the USB key.

The file on their website is PAC0002_0016_0001_004E.bin.SDL.sdl

And yes, I did copy the file to the usb key!

hmm

try a different usb slot rear or side. The image download will display a blue and white progress bar as the image unpacks, this takes 20 mins from menory. If it just boots up as normal (white Igloo icons) the Igloos not reading the USB key.

richms

28198 posts

Uber Geek

Trusted

Lifetime subscriber

#1767820 20-Apr-2017 11:39

reformat the stick and check its a supported format for updating. I had a different STB that was cool with ntfs for actual use, but updates needed to be fat32.

Richard rich.ms

kiwisoma

46 posts

Geek

#1767842 20-Apr-2017 12:08

richms:

reformat the stick and check its a supported format for updating. I had a different STB that was cool with ntfs for actual use, but updates needed to be fat32.

Correct. the USB must be FAT32 format.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

modcar

74 posts

Master Geek

#1767855 20-Apr-2017 12:22

kiwisoma:

richms:

reformat the stick and check its a supported format for updating. I had a different STB that was cool with ntfs for actual use, but updates needed to be fat32.

Correct. the USB must be FAT32 format.

omfg, why didn't I check that!?!?

Box now upgrading :)

Roysie

3 posts

Wannabe Geek

#1810205 1-Jul-2017 18:07

freitasm:

Just received:

From 1st March, IGLOO will be closing down. We’ve got some important information to share with you to make sure you can still enjoy great TV with IGLOO until the 1st March and what happens after this.

HOW TO PURCHASE YOUR LAST CHANNEL PACK

From the 30th January, to purchase a channel pack, you will need to call our customer service team. This is because your last channel pack will be charged on a pro-rata basis and we want to make sure we get those charges right. So for example, if your channel pack expires on the 5th February, you’ll only be charged for 23 days to take you up to the 1st March.

Get in touch with our call centre on 0800 2 44566.

WHAT WILL HAPPEN TO MY IGLOO BOX?

When IGLOO closes on the 1st March, your box will get an automatic update to make sure you can still use the box to watch Freeview channels. Once this update happens, you won’t have some functionality and technical support you normally get from IGLOO but you will be able to watch Freeview channels through your box. What do you need to do? Just make sure your IGLOO box is plugged in and turned on from 1st until 15th March.

Roysie

3 posts

Wannabe Geek

#1810207 1-Jul-2017 18:10

Re Igloo box....can anyone tell me if I can use a box that has never been in use ever, so its not Registered....is there any way to Register it since Igloo does not appear to exist now....??

Just want to use it for Freeview with old TV

Cheerz

Roy

modcar

74 posts

Master Geek

#1810268 1-Jul-2017 21:24

No, doesn't need to be registered with the most recent firmware

Roysie

3 posts

Wannabe Geek

#1810390 2-Jul-2017 12:07

Thank you a lot, I will give it a shot with the thumb drive

How the hell is a person to know.......

michaelmurfy

meow
13266 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#2691110 11-Apr-2021 23:05

Unlocking + re-locking.

Firmware file (PAC0002_0016_0001_004E.bin.SDL.sdl) for these old igloo boxes if anyone wants it is on archive.org: https://web.archive.org/web/20170412001057if_/https://www.sky.co.nz/documents/24003/3615233/PAC0002_0016_0001_004E.bin.SDL/4fe35835-5f43-4284-8703-5c089ea7481d

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

1 | 2 | 3 | 4