Lightbox Errors and Crashing

Forums › Sky, Neon, Lightbox › Lightbox Errors and Crashing

1 | 2 | 3 | 4 | 5

4708 posts

Uber Geek
+1 received by user: 1182

ID Verified

Trusted

#1908729 28-Nov-2017 00:12

So it appears that since the latest Apple TV app update we can no longer open the lightbox app at all.
It just sits on the main yellow title screen with the spinning wheel below the logo.
Tried deleting and reinstalling the app but no difference.
Apple TV is up to date on tvOS 11.1.

Opinions are my own and not the views of my employer.

Junta

270 posts

Ultimate Geek
+1 received by user: 55

Trusted

#1908829 28-Nov-2017 10:13

Strange - can you confirm the app version number you have installed? And I presume you're on a Gen 4 Apple TV? Or is it a 4k?

CYaBro

4708 posts

Uber Geek
+1 received by user: 1182

ID Verified

Trusted

#1908978 28-Nov-2017 12:52

GeorgefromLightbox:

Strange - can you confirm the app version number you have installed? And I presume you're on a Gen 4 Apple TV? Or is it a 4k?

Just a Gen 4 Apple TV.

How do I find the app version number?

As I said I did delete it and download it again from the app store last night, so I assume that would be the latest version?

Opinions are my own and not the views of my employer.

mattwnz

20520 posts

Uber Geek
+1 received by user: 4797

#1909044 28-Nov-2017 15:46

I have been having trouble with the iphone app over the last week, where it won't complete loading past the splash page, and has a white popup box that says , you're office, please check your internet connection and try again, even though I am connected via wifi. When I try to refresh it the same thing happens. Also I have uninstalled the app and reinstalled it, but still get the same error. No problems with other apps.

Junta

270 posts

Ultimate Geek
+1 received by user: 55

Trusted

#1909071 28-Nov-2017 16:30

@CYaBro

Hmm yeah it should have updated the app to the latest version on delete/reinstall. Very strange. I think you can see the version you have installed if you search for Lightbox in the App Store on the device...scroll to the bottom under Information (should be 2.4.3)

@mattwnz

Which model iPhone are you using? And can you let me know which version you're running (look in bottom left of hamburger nav menu)

mattwnz

20520 posts

Uber Geek
+1 received by user: 4797

#1909073 28-Nov-2017 16:39

GeorgefromLightbox:
@CYaBro

Hmm yeah it should have updated the app to the latest version on delete/reinstall. Very strange. I think you can see the version you have installed if you search for Lightbox in the App Store on the device...scroll to the bottom under Information (should be 2.4.3)

@mattwnz

Which model iPhone are you using? And can you let me know which version you're running (look in bottom left of hamburger nav menu)

iPhone 5s using latest version of iOS 11. I can’t access the menu as it is stuck on the yellow splash screen but it will be the latest version as I redownloaded it today.

Dell

Shop now for Dell laptops and other devices (affiliate link).

Junta

270 posts

Ultimate Geek
+1 received by user: 55

Trusted

#1909074 28-Nov-2017 16:40

Thanks, I'll take a look and see if we have a 5S to test on. Will get back to you tomorrow hopefully.

Hemi88

194 posts

Master Geek
+1 received by user: 38

#1909082 28-Nov-2017 17:10

I seem to be having the same problem with Apple tv4 it’s just stuck on the yellow screen app version 2.4.3

mattwnz

20520 posts

Uber Geek
+1 received by user: 4797

#1909085 28-Nov-2017 17:20

GeorgefromLightbox:

Thanks, I'll take a look and see if we have a 5S to test on. Will get back to you tomorrow hopefully.

Thanks. I suspect it may have been after the most recent IOS update 11.1.2, as that seems to be around the date it stopped working.

lookout

704 posts

Ultimate Geek
+1 received by user: 93

ID Verified

#1909174 28-Nov-2017 20:03

Lightbox is working fine on Apple TV 4K here

CYaBro

4708 posts

Uber Geek
+1 received by user: 1182

ID Verified

Trusted

#1909242 28-Nov-2017 22:42

@GeorgefromLightbox

It is v2.4.3.
And still not opening.
Wife getting upset as she can’t watch outlander!

Opinions are my own and not the views of my employer.

Geekzone support

Support Geekzone with one-off or recurring donations Donate via PressPatron.

Hemi88

194 posts

Master Geek
+1 received by user: 38

#1909409 29-Nov-2017 10:42

It seems to be working again for me

CYaBro

4708 posts

Uber Geek
+1 received by user: 1182

ID Verified

Trusted

#1910789 29-Nov-2017 22:56

Hemi88: It seems to be working again for me

Still not working here. :(

Lightbox Support got me to delete the app again and power off the Apple TV.
Then reinstall and try again but didn’t help.
Don’t even get the login screen, just stuck on the yellow title screen with the spinning wheel.

Opinions are my own and not the views of my employer.

Hemi88

194 posts

Master Geek
+1 received by user: 38

#1910792 29-Nov-2017 23:05

CYaBro:
Hemi88: It seems to be working again for me

Still not working here. :(

Lightbox Support got me to delete the app again and power off the Apple TV.
Then reinstall and try again but didn’t help.
Don’t even get the login screen, just stuck on the yellow title screen with the spinning wheel.

I deleted it off yesterday and reinstalled it and it was still stuck on the yellow screen tried again this morning and it went to the login screen and it loaded up don’t know what changed this time tried it a couple times after that and seemed to still work haven’t tried since this morning though

CYaBro

4708 posts

Uber Geek
+1 received by user: 1182

ID Verified

Trusted

#1911333 30-Nov-2017 20:57

@GeorgefromLightbox

Any update on this issue?
Just been having a play around again and still can’t get it to work.

Opinions are my own and not the views of my employer.

1 | 2 | 3 | 4 | 5