Neon app performance

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24 posts

Geek
+1 received by user: 12

#3032263 5-Feb-2023 17:52

I logged a ticket with Neon support and got the following reply:

We are aware of this and we have the company that makes our apps look into this.

Once they have a fix they will upload it.

No time frame but hopefully will be resolved soon.

lawilson97

50 posts

Geek
+1 received by user: 18

#3032278 5-Feb-2023 18:34

morphyoss: I logged a ticket with Neon support and got the following reply:

We are aware of this and we have the company that makes our apps look into this.

Once they have a fix they will upload it.

No time frame but hopefully will be resolved soon.

I did some slight digging but couldn't find the developers behind the Neon app. Off-shore if I had to guess.

- Lance

Buckchoi

119 posts

Master Geek
+1 received by user: 43

#3032290 5-Feb-2023 19:22

Accedo. They are global, but they do have an Auckland office.

lawilson97

50 posts

Geek
+1 received by user: 18

#3032291 5-Feb-2023 19:30

Buckchoi:
Accedo. They are global, but they do have an Auckland office.

Wow, I took a look and this was in their Neon case study:

"The Accedo team was able to develop a fresh, updated, and engaging application interface for the new NEON service which provides an unrivaled viewer experience for Sky TV’s customers."

- Lance

dougierydal

339 posts

Ultimate Geek
+1 received by user: 127

#3032800 7-Feb-2023 11:17

They're not lying, it's definitely 'unrivalled'

lawilson97

50 posts

Geek
+1 received by user: 18

#3032803 7-Feb-2023 11:36

I have also lodged a ticket and received this answer today. It seems like something might actually happen.

- Lance

Dyson

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lawilson97

50 posts

Geek
+1 received by user: 18

#3034780 10-Feb-2023 20:15

Victory, everyone!

- Lance

farcus

1627 posts

Uber Geek
+1 received by user: 437

#3034808 10-Feb-2023 21:41

lawilson97: Victory, everyone!

that reads to me like they are trying to blame google for poor performance rather than their crappy app.
Sky seem to be on a roll these days when it comes to handling things as poorly as can be.

lawilson97

50 posts

Geek
+1 received by user: 18

#3034812 10-Feb-2023 21:55

Definitely - I thought the wording was very strange. But nonetheless, it's a public acknowledgment and a sign of development.

- Lance

guyl

126 posts

Master Geek
+1 received by user: 71

ID Verified

Subscriber

#3035171 11-Feb-2023 20:11

I also lodged a ticket with them about performance, to try and get some traction. Got the usual response of “we know there is a problem, and we are working with our devs to sort it”

Just saw the following message when starting the app today, which is a good start

lawilson97

50 posts

Geek
+1 received by user: 18

#3035680 13-Feb-2023 00:07

Now, can we get Neon to remove the shitty intro sequence/sound effect when you open the app?

- Lance

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leolei

1 post

Wannabe Geek

#3038117 17-Feb-2023 11:25

I tried below steps and after that the Neon AndroidTV app runs pretty smoothly.
Settings -> Apps -> See all apps-> scroll to bottom, click Show system apps -> Android System WebView -> Clear data

andrew75

150 posts

Master Geek
+1 received by user: 80

ID Verified

#3038123 17-Feb-2023 11:48

leolei: I tried below steps and after that the Neon AndroidTV app runs pretty smoothly.
Settings -> Apps -> See all apps-> scroll to bottom, click Show system apps -> Android System WebView -> Clear data

It'll help for a bit but slows down again pretty quickly.

Edd

6 posts

Wannabe Geek
+1 received by user: 8

#3038133 17-Feb-2023 12:32

andrew75:
leolei: I tried below steps and after that the Neon AndroidTV app runs pretty smoothly.
Settings -> Apps -> See all apps-> scroll to bottom, click Show system apps -> Android System WebView -> Clear data

It'll help for a bit but slows down again pretty quickly.

The performance issue definitely gets worse over time, so I'm just force quitting the Neon app every time before I want to watch something. PITA and still not perfect, but at least it's usable.

lawilson97

50 posts

Geek
+1 received by user: 18

#3038143 17-Feb-2023 13:31

Force quitting/clearing cache (or clearing data) seems to drop the button delays from 7+ seconds down to 2-5 seconds, depending on the action - e.g. scrubbing through a show will have a long delay vs. scrolling through the main screen "only" being 2 seconds per click. One thing I noticed is that Netflix and other apps only cache a few 100KB at the very most, compared to Neon which caches 10MB+... I wonder whether this is part of the issue. Caching information should make things quicker, but perhaps not in this case. If I had to guess, it would be caching the thumbnails of each piece of content.

- Lance

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