SKY launches FAN PASS 2.0 with new content, pricing plans and improved technology

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1363 posts

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Lifetime subscriber

#1614962 20-Aug-2016 23:16

I am having lots of buffering issues tonight when trying to watch the rugby.,. Very frustrating.

Have emailed support asking for a refund. Worst $50+ purchase ever.

KrazyKid

1238 posts

Uber Geek

#1614964 20-Aug-2016 23:23

No problems here watching the game

UncleArthur

197 posts

Master Geek

#1614971 21-Aug-2016 00:23

jjnz1: I am having lots of buffering issues tonight when trying to watch the rugby.,. Very frustrating.

Have emailed support asking for a refund. Worst $50+ purchase ever.

ISP issues?

jjnz1

1363 posts

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Lifetime subscriber

#1614973 21-Aug-2016 00:50

Maybe... VF 100mbps fibre.

myopinion

938 posts

Ultimate Geek

#1614985 21-Aug-2016 08:11

On Spark adsl2+ and the rugby played with no buffering issues for me.

SeymourScagnetti

58 posts

Master Geek

#1614998 21-Aug-2016 09:42

jjnz1: I am having lots of buffering issues tonight when trying to watch the rugby.,. Very frustrating.

Have emailed support asking for a refund. Worst $50+ purchase ever.

Hey jjnz,

Which app were you using?
Keen to understand what was going on for you as seems out of line with most last night.

Cheers
Alex

tdgeek

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#1615004 21-Aug-2016 10:14

myopinion: On Spark adsl2+ and the rugby played with no buffering issues for me.

I forgot the rugger was on, was deep into the womens golf.

The golf quality was outstanding, exactly like Sky Sport HD on MySky.

I switched to the rugger at 69 minutes. I found the quality fine, as in sharpness. Not great, but fine. I didn't see any frame cadence, but it was like it was shot at 20 fps, maybe 18fps.

When I had Sky, sport HD was sport HD, so I doubt that the FanPass is using lesser quality out of the box (or might they be?) Or are the streams downgraded at times? Does a popular stream become downgraded for that reason at the FanPass end, as it can at the user end if the user cannot handle the topmost bitrate? On some Olympic events I see cadence. Like a dropped frame every few frames, but the golf was literally perfect compare to MySky.

Spark fibre, 100/20, ethernet to the ATV4.

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dclegg

2806 posts

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#1615006 21-Aug-2016 10:26

Got a weekly pass so I could test out the Apple TV app. Was able to stream the rugby with only one stutter in the stream just after the 70 minute mark of the match.

Picture quality wasn't great (definitely not HD), but was watchable. Audio quality was pretty average, and sounded really tinny.

In contrast, the Olympics coverage I watched after this (golf) looked and sounded much better, and pretty damn close to HD

I have been having ongoing VDSL performance issues, but had a sync rate of 50Mbps while streaming this. So while I can't discount issues at my end, I don't think it was to blame. All our other SVOD viewing that night ran flawlessly. And there was quite a gulf in quality between the rugby and golf.

All that being said, I was happy enough with the performance that I'd definitely use it again for future big games.

tdgeek

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#1615009 21-Aug-2016 10:32

dclegg:

Got a weekly pass so I could test out the Apple TV app. Was able to stream the rugby with only one stutter in the stream just after the 70 minute mark of the match.

Picture quality wasn't great (definitely not HD), but was watchable. Audio quality was pretty average, and sounded really tinny.

In contrast, the Olympics coverage I watched after this (golf) looked and sounded much better, and pretty damn close to HD

I have been having ongoing VDSL performance issues, but had a sync rate of 50Mbps while streaming this. So while I can't discount issues at my end, I don't think it was to blame. All our other SVOD viewing that night ran flawlessly. And there was quite a gulf in quality between the rugby and golf.

All that being said, I was happy enough with the performance that I'd definitely use it again for future big games.

Interesting, as your experience mirrors mine. Hopefully Seymour might chime in. Off course it will be great if every event was like last nights golf, but be good to hear any

technical/choice reasons for variations in streaming quality. More so to know or expectations rather than query potential fault issues

We cant pause live FanPass? Might that be coming, give that on an ATV there is storage? Can live FanPass pause on a PC?

trig42

5814 posts

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ID Verified

#1615781 22-Aug-2016 13:47

I installed the App on my AppleTV on Friday, and bought the $5 pass to have a play and check it out, with a view to buying a one-day pass for the Rugby on Saturday night.

Watched the Olympics - Mens Shotput. At some point, the App dropped back to the selection screen, but the audio for the stream was still going. I went back into the channel (SS4) and it came back on, but obviously the other stream was still playing as the Audio from the stream was being played twice, about 2 seconds apart.

Quitting the App (or at least, going back to the ATVs home screen) stopped the audio, but as soon as I went back into the App, I got the audio again. The only way I could fix it was power-cycling the AppleTV (is there a way to force-kill an app on the ATV4?).

Picture quality was great by the way.

I didn't end up buying it for the rugby as we went to the pub, but would have had no hesitation using FanPass if we hadn't. Just have to hope that dropping back to channel selection screen was a small bug which can be fixed.

pugsy33

63 posts

Master Geek

#1615792 22-Aug-2016 14:06

I think you hold one of the buttons down then swipe the app up to close it. Just like ipad/iPhone

littleheaven

2130 posts

Uber Geek

#1615817 22-Aug-2016 14:38

pugsy33: I think you hold one of the buttons down then swipe the app up to close it. Just like ipad/iPhone

Yep, double tap the home button then swipe the app up to terminate it, then just re-select it.

Watched some of the Olympics, the rugby and the cricket on it over the weekend. Seemed very stable and I was happy with the picture quality.

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

jjnz1

1363 posts

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Lifetime subscriber

#1615858 22-Aug-2016 15:28

jjnz1: I am having lots of buffering issues tonight when trying to watch the rugby.,. Very frustrating.

Have emailed support asking for a refund. Worst $50+ purchase ever.

Okay, maybe a heat of the moment comment, but I wasn't happy as it was buffering every 4-5 minutes unless restarted.

Prior to Saturday night, I would still only give Fanpass a 7/10 (vs. MySky 10/10) for reliability and quality. For some reason streaming the NFL Jared Hayne games (NFL game pass - Neulion -same people behind Fanpass I believe) I would give a 9/10, it seemed to work brilliantly all the time with great quality.

Maybe Sky don't pay as much for capacity??

sherlock

16 posts

Geek

#1619806 30-Aug-2016 18:23

Hi Alex

Any word on when the FanPass Android app will support playback of content from the last 24 hours? I got a bit stuck yesterday as I paid for 24 hours access to catch up on the F1 on Monday morning, but when I tried to watch the race I realised that feature wasn't supported in the phone app! Didn't have my laptop with me so ended up finding some crazy Android app called FlashFox which let me load the desktop FanPass website complete with the Flash-based player on my phone, but it crashed a lot, didn't go fullscreen and was impossible to use the navigation bar as my fingers were far too big!!

Cheers

Sam

SeymourScagnetti

58 posts

Master Geek

#1622089 3-Sep-2016 18:57

sherlock:
Hi Alex

Any word on when the FanPass Android app will support playback of content from the last 24 hours? I got a bit stuck yesterday as I paid for 24 hours access to catch up on the F1 on Monday morning, but when I tried to watch the race I realised that feature wasn't supported in the phone app! Didn't have my laptop with me so ended up finding some crazy Android app called FlashFox which let me load the desktop FanPass website complete with the Flash-based player on my phone, but it crashed a lot, didn't go fullscreen and was impossible to use the navigation bar as my fingers were far too big!!

Cheers

Sam

Hi Sam,

Sorry to hear that you didn't get to see the race. Extending 24 hour catchup to other platforms is something we are looking seriously at amongst new devices and other features. It's not in dev yet and if prob not a 2016 deliverable.

There is some good stuff coming though.

Cheers
Alex

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