Sky Sport now live catchup drop

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81 posts

Master Geek
+1 received by user: 19

#3297950 16-Oct-2024 08:28

I had a fairly pointless back and forth with customer support over email.
However, they did tell me to submit a complaint here
. If enough of us do the same, maybe some traction will be gained.

https://help.sky.co.nz/s/programme-enquiry

Caketiger

69 posts

Master Geek
+1 received by user: 31

#3297951 16-Oct-2024 08:34

The change in how far back you can go in the planner really reduces the quality of what you get from SSN. As others have commented, a lot of weekend sport happens in Europe overnight at the weekend and those who follow US sports like to have the option of watching when they get home from work during the week. It is OK if uploads are quick and reliable. They are not. One of the NFL replays was mislabelled last week. The replay for Monday Night Football never materialised. There is only so long you can go without finding out the score. The effect of this is to make SSN attractive only to those who watch sport live. I have seen a lot more ads on social media this week for the new box and pod. I think Sky know what they are doing and are willing to take the hit on those who ditch SSN, hoping that more people will convert to the more expensive options.

Having experimented with IPTV over the weekend, I can now see why people complain about the picture quality on SSN. Some of the 4k streams I watched were amazing.

Billyspleen75

81 posts

Master Geek
+1 received by user: 19

#3298855 18-Oct-2024 11:21

Fudge Sky.
Their responses are so disrespectful.
Just as I was coming around to them after a year or two with no issues, I'm off down the IPTV route

dougierydal

339 posts

Ultimate Geek
+1 received by user: 127

#3298866 18-Oct-2024 13:17

I have a great IPTV service, incredible picture, reliable as hell, BUT the only advantage to me for SKY is the on-demand catch up service that the IPTV doesn't offer, which for English Football is essential. So as they reduce that, and to be fair I haven't checked if their uploads have increased, but Spark Sport used to have ELP games up basically as soon as they finished.

Benoire

2878 posts

Uber Geek
+1 received by user: 681

#3302409 28-Oct-2024 11:29

I've just been forced to write an email to their support as I am dismayed by their product now. Its 11:25 and the Man Utd Vs West Ham game isn't up on full reply despite occurring at 2am this morning. EPL is a drawcard for them, but they can't even get replies up within a competent timeframe let alone the poor quality and low bitrate that they serve us at a high price.

I know they don't care and they have the market sown up but I just wish they would actually communicate WHY they do these things and do they care enough about us customers that use this service...

Grrr rant over!

Stu1

1892 posts

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#3302483 28-Oct-2024 14:27

Benoire:

I've just been forced to write an email to their support as I am dismayed by their product now. Its 11:25 and the Man Utd Vs West Ham game isn't up on full reply despite occurring at 2am this morning. EPL is a drawcard for them, but they can't even get replies up within a competent timeframe let alone the poor quality and low bitrate that they serve us at a high price.

I know they don't care and they have the market sown up but I just wish they would actually communicate WHY they do these things and do they care enough about us customers that use this service...

Grrr rant over!

I’m starting to think of other alternatives, I have to June when mine expires . Optus may be an option

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arnies

554 posts

Ultimate Geek
+1 received by user: 103

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#3303802 31-Oct-2024 16:33

Benoire:

I've just been forced to write an email to their support as I am dismayed by their product now. Its 11:25 and the Man Utd Vs West Ham game isn't up on full reply despite occurring at 2am this morning. EPL is a drawcard for them, but they can't even get replies up within a competent timeframe let alone the poor quality and low bitrate that they serve us at a high price.

I know they don't care and they have the market sown up but I just wish they would actually communicate WHY they do these things and do they care enough about us customers that use this service...

Grrr rant over!

Is that still happening? Horrible. I complained about that 2 years ago. Crazy how good Premier League Pass was in retrospect.

I have Sat TV so avoid all these issues but will probably skip off it unless they give me an even bigger discount next time.

Underclass

9 posts

Wannabe Geek
+1 received by user: 2

#3303925 31-Oct-2024 21:35

Benoire:

I've just been forced to write an email to their support as I am dismayed by their product now. Its 11:25 and the Man Utd Vs West Ham game isn't up on full reply despite occurring at 2am this morning. EPL is a drawcard for them, but they can't even get replies up within a competent timeframe let alone the poor quality and low bitrate that they serve us at a high price.

I know they don't care and they have the market sown up but I just wish they would actually communicate WHY they do these things and do they care enough about us customers that use this service...

Grrr rant over!

All I will say is you'll never get an answer regarding why they do things because internally there's never any true communication. Regarding replays however if they haven't gone up by around 4 hours after the event it usually means a server issue (which happens more often than it should).

dougierydal

339 posts

Ultimate Geek
+1 received by user: 127

#3336525 28-Jan-2025 09:19

Got this from Sky FB Support this week, I pushed for more clarification but the next people answering my response were more vague

huckster

887 posts

Ultimate Geek
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#3336577 28-Jan-2025 12:50

dougierydal:

Got this from Sky FB Support this week, I pushed for more clarification but the next people answering my response were more vague

When will depend on how long they soak it in the salty water.

Senecio

2856 posts

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#3336613 28-Jan-2025 15:11

Please don't get my hopes up!

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OldGeek

989 posts

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#3336765 28-Jan-2025 20:57

Comments made by anyone at Sky ('Nita' in this case) should be ignored unless there is a cite included to an official announcement from Sky NZ. As at 20:56pm on 28/01 I could not scroll back beyond 15:00 on 28/01.

So not implemented yet.

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dougierydal

339 posts

Ultimate Geek
+1 received by user: 127

#3336878 29-Jan-2025 09:26

OldGeek:

Comments made by anyone at Sky ('Nita' in this case) should be ignored unless there is a cite included to an official announcement from Sky NZ. As at 20:56pm on 28/01 I could not scroll back beyond 15:00 on 28/01.

So not implemented yet.

Of course, she doesn't say it's been implemented, just that they are bringing it back.

When I went back for more confirmation, a 'Selena' said "We are still waiting on the feedback that was given with regards to getting the 24 hour Playback.", I then showed her what 'Nita' had said and she replied with "I am aware of what Nita has advised, at this stage we have to wait on a date as to when this will be available."

It sounds like a decision has been made, but they're waiting for the implementation date.

mobiusnz

477 posts

Ultimate Geek
+1 received by user: 114

#3343573 17-Feb-2025 10:34

dougierydal:

Of course, she doesn't say it's been implemented, just that they are bringing it back.

When I went back for more confirmation, a 'Selena' said "We are still waiting on the feedback that was given with regards to getting the 24 hour Playback.", I then showed her what 'Nita' had said and she replied with "I am aware of what Nita has advised, at this stage we have to wait on a date as to when this will be available."

It sounds like a decision has been made, but they're waiting for the implementation date.

You wouldn't think there are any development expenses in switching back to what they previously offered. I'm sick of feeling like I'm subsidising their Satellite expenses even though we don't need them. Yes - They'll have had dev costs but they offer online Sky for satellite subscribers anyway so that expense is shared.

I know for me if I lived rural and couldn't get good broadband I'd pay for Starlink to get good broadband and then get IPTV SSN to watch my sport so I get the other benefits of decent broadband vs a bunch of BS channels. Surely satellite TV for Sky is a dying product? Do many sky subscribers actually watch the plethora of garbage history channels etc??

Matt Beechey Mobius Network Solutions

Benoire

2878 posts

Uber Geek
+1 received by user: 681

#3343685 17-Feb-2025 11:06

I would just love them to increase the bitrate so their stream looks less blocky (grass etc.) at higher resolutions - I'm not expecting 4K quality but something that will look better on a 4k screen. F1TV is 1080p but the bitrate / encoding quality means the cars look good on the TV compared to the equivelent Sky Sports Now feed.

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