New SKY streaming devices

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9 posts

Wannabe Geek

#3065824 19-Apr-2023 20:56

clayton:

Struck:

..

I have been with Sky for 17 years and also only have a $50 saving.

I think their records only go back 15 years, they told me I sign up in 2009 when in fact I sign up in 1993!!

I found an email from 2007 but had it since 2005 or 2006. I wonder if they reset it if you change address. It also looks like might be missing out on other rewards which are based on length of service.

In any case I think I will wait to upgrade. It sounds like it is not ready yet. This is from the site when you go to sign up The following features are not currently available on the new Sky Box: Pay Per View, Sky Box Office, remote recording, closed captions and alternative audio. We are busy working on them and they will be delivered in subsequent product updates, for more information please see here

clayton

342 posts

Ultimate Geek

ID Verified

#3065827 19-Apr-2023 21:08

SKY, just give your subscribers that wants the new box for free so they will continue to pay the monthly subscriptions, I know how much you are paying the supplier for them and it's not $200

bmr63

87 posts

Master Geek

#3065828 19-Apr-2023 21:13

Looking through the comments from others....what a catastrophic mess! Let me add to the story...

Firstly, I have had Sky since mid 1994. So I would miss out (just) on the 30 year discount people have been talking about but was surprised to only get offered the $50 discount on the upfront cost. As someone pointed out, their records may not go back very far. In my case, there was also a short period when I paid for Sky via Vodafone NZ. Of course I have bank records going back to 1994......

The $50 discount is obviously an insult. I started with Sky UHF, went to Digital, then MySky ($600 up front), Sky+ ($150 swap price) with a package that includes Starter, Entertainment, Sport, Movies and Rialto. Oh yeah. I have their Broadband too........

......you'd think I was a reasonable customer eh.

Sky have been plugging the new box on their Facebook channel. I'm quite confused about the recording charge ($15) so ...well look at this....

So now I'm REALLY confused. I also asked if Movies offered Dolby 5.1 (at least). No reply on that one....

Today's email is also confusing. On the issue of keeping the Sky+ Box I'm obviously not at all keen on paying for multiroom and was surprised my email had this statement

.......but later in the same email it says......

"If you choose to keep your old Sky box as a multiroom option, it will still have all your recordings. "

eh?

So my friends, it"s going to be a rough ride....

Steve

kiwiharry

1030 posts

Uber Geek

ID Verified

Subscriber

#3065832 19-Apr-2023 21:49

My account is showing full price, so no discount. Not keen on paying the $200.

I've had Sky for at least 12 years. Same address and same account name for all these years.

If you can't laugh at yourself then you probably shouldn't laugh at others.

networkn

Networkn
32352 posts

Uber Geek

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Trusted

Lifetime subscriber

#3065833 19-Apr-2023 21:50

clayton:

SKY, just give your subscribers that wants the new box for free so they will continue to pay the monthly subscriptions, I know how much you are paying the supplier for them and it's not $200

Yes, $200 is an outrage. It's almost like they want to stay in business and be profitable, perhaps recoup some of their upfront costs related to research and development!

The chances that someone isn't prepared to pay $200 upfront for an entertainment box (when Shields, and AppleTV's cost considerably more) but be happy to pay the monthly subscription, are low. If $200 is too high of a barrier for entry, then that customer is likely just going to move on.

They wouldn't lose much that way.

Apsattv

2390 posts

Uber Geek

#3065835 19-Apr-2023 22:20

Is the 1TB hd an old school mechanical one or an SSD?

bmr63

87 posts

Master Geek

#3065837 19-Apr-2023 22:22

Apsattv:

Is the 1TB hd an old school mechanical one or an SSD?

It’s an SSD.

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cws82us

788 posts

Ultimate Geek

#3065838 19-Apr-2023 22:29

We got the deal $50 once off charge and an extra $15 per month for the 1tb of recording storage.

Whats up with the Storage Charge

join Quic and get free sign up when you click my link https://account.quic.nz/refer/250676

linw

2849 posts

Uber Geek

#3065869 20-Apr-2023 08:32

bmr63:

Apsattv:

Is the 1TB hd an old school mechanical one or an SSD?

It’s an SSD.

Wonder why their image on 'Discover/Record More' shows what looks like a spinner?

linw

2849 posts

Uber Geek

#3065917 20-Apr-2023 08:54

Like others, I want Sky to clarify the $15 storage charge. Why are they doing their best to obfuscate the issue?

If they mean any storing will mean $15 per month why don't they say so? Are they embarrassed, (as they should be)?

Even the answer quoted by bmr63 above is open to interpretation.

Maybe I missed a clear answer?

Linux

11428 posts

Uber Geek

Trusted

Lifetime subscriber

#3065918 20-Apr-2023 08:56

Apsattv:

Is the 1TB hd an old school mechanical one or an SSD?

@Apsattv Really you had to ask that? You think they are going to release new hardware with a mechanical drive in 2023

No it is going to be released with a 1TB Quantum bigfoot mechanical drive

floydbloke

3523 posts

Uber Geek

ID Verified

#3065920 20-Apr-2023 09:00

clayton:

Here's the breakdown of Tenure Customers Rewards Offer.

30 year's - FREE new Sky Box (Upfront Only)
15-29 year's - $150 off (Upfront Only)
10-14 year's - $100 off (Upfront Only)
5-9 year's - $50 off (Upfront Only)
5 year's below - No Discount
A friendly reminder, MyAccount allows you to submit an order.

This is borked for me. I fall into the 2nd category in this list and it shows up for $50 to buy in 'my reward' offers, but when I go to add it, it doesn't actually let me. It shows my package on the right hand-side as it currently is and the 'Review Order' button remains grayed out. In saying that:

I haven't acutally received an invitation to buy email yet from Sky, maybe they're staging the offers and roll-out
It's probably a good thing. My impatient self could well have placed the order whereas the sensible me, as described in a few posts above, should wait and find out about other people's experiences to see if the box is actually any good.

Did Eric Clapton really think she looked wonderful...or was it after the 15th outfit she tried on and he just wanted to get to the party and get a drink?

Dingbatt

6756 posts

Uber Geek

Lifetime subscriber

#3065922 20-Apr-2023 09:08

I assumed when they said

”You can keep your My Sky”

what they meant was pay for the new box, surrender your current box and continue with what you currently pay. That is, the “My Sky” they refer to is the record/playback and download to watch later functions, rather than the physical box itself.

What would be really handy is a subscription configurator that you could set up for your own account to see what you will actually pay. When I tried to log on to my account, it failed.

“We’ve arranged a society based on science and technology, in which nobody understands anything about science technology. Carl Sagan 1996

clayton

342 posts

Ultimate Geek

ID Verified

#3065923 20-Apr-2023 09:13

floydbloke:

clayton:

Here's the breakdown of Tenure Customers Rewards Offer.

30 year's - FREE new Sky Box (Upfront Only)
15-29 year's - $150 off (Upfront Only)
10-14 year's - $100 off (Upfront Only)
5-9 year's - $50 off (Upfront Only)
5 year's below - No Discount
A friendly reminder, MyAccount allows you to submit an order.

This is borked for me. I fall into the 2nd category in this list and it shows up for $50 to buy in 'my reward' offers, but when I go to add it, it doesn't actually let me. It shows my package on the right hand-side as it currently is and the 'Review Order' button remains grayed out. In saying that:

I haven't acutally received an invitation to buy email yet from Sky, maybe they're staging the offers and roll-out
It's probably a good thing. My impatient self could well have placed the order whereas the sensible me, as described in a few posts above, should wait and find out about other people's experiences to see if the box is actually any good.

If you are having issues with My Account try emailing them help@sky.co.nz and they can set it up on their end.

Eva888

2441 posts

Uber Geek

Lifetime subscriber

#3065939 20-Apr-2023 10:16

I know a senior who is holding on to their box for dear life because he has learnt how to work it and he is tech scared. It was an original black sky box which he can record on for free. He was given the Vodafone TV deal when he signed up for broadband. He switched to paying to Sky when VF ended.

Will he be able to keep his old box and ignore buying the new pod etc or will he e forced to change.

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