New SKY streaming devices

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342 posts

Ultimate Geek
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#3066791 21-Apr-2023 21:39

Linux:

I have added Sky movies via the online web portal (my account) and got an email confirming the purchase but can't watch any movies. GUI tells me I am not subscribed

I thought this would be instant once purchase is confirmed even got a email confirming the purchase

Have you signed up online and activated your account with new the Sky Box?

(1) New Sky Box Setup | Sky - YouTube

Linux

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Uber Geek
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#3066794 21-Apr-2023 21:52

@clayton Yes done all that this afternoon and have used the Sky Box all evening watching Sky Channels on Starter & Entertainment

clayton

342 posts

Ultimate Geek
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#3066795 21-Apr-2023 21:58

Linux:

@clayton Yes done all that this afternoon and have used the Sky Box all evening watching Sky Channels on Starter & Entertainment

Try logging out of your Sky account and back in again

Are you adding the movie channel from My Account | Sky

Jiriteach

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#3066796 21-Apr-2023 22:00

Anyone know how long processing and shipping is? Ordered 3 on Wednesday. Recieved an email to say the order was successful but nothing else since.

-- opinions expressed by me are solely my own. ie - personal

clayton

342 posts

Ultimate Geek
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#3066797 21-Apr-2023 22:03

clayton:

Linux:

@clayton Yes done all that this afternoon and have used the Sky Box all evening watching Sky Channels on Starter & Entertainment

Try logging out of your Sky account and back in again

Are you adding the movie channel from My Account | Sky

Having said that I have logged into my account to add Movies and nothing happens, maybe our accounts are in Limbo!!

Linux

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#3066798 21-Apr-2023 22:08

@clayton Did you add the movies special offer for 2 x months $10 per month?

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clayton

342 posts

Ultimate Geek
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#3066799 21-Apr-2023 22:14

Linux:

@clayton Did you add the movies special offer for 2 x months $10 per month?

No, just trying to add the movie or even sport channel doesn't work for me

clayton

342 posts

Ultimate Geek
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#3066800 21-Apr-2023 22:21

My new subscription

clayton

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Ultimate Geek
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#3066801 21-Apr-2023 22:29

Jiriteach:

Anyone know how long processing and shipping is? Ordered 3 on Wednesday. Recieved an email to say the order was successful but nothing else since.

Sky has been overwhelmed with orders, now looking around 7 - 10 days

vexxxboy

4342 posts

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#3066819 22-Apr-2023 07:29

Jiriteach:

Anyone know how long processing and shipping is? Ordered 3 on Wednesday. Recieved an email to say the order was successful but nothing else since.

Ordered mine on Thursday . it was sent Friday and if it wasnt the weekend i would have it today. I think it maybe is just luck.

Common sense is not as common as you think.

PolicyGuy

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#3066825 22-Apr-2023 09:31

IainD: Just this minute come off live chat with Sky TV regarding my ‘ pending ‘ order for the the new sky box, seems to me they’ve massively underestimated the demand for the box since Wednesday. On my account it says the order is bring processed, they hasn’t changed for 48 hrs now and I’ve just been advised/ told that disbatch of the boxes can be as much as a week

Frustrated as their customer service personnel aren’t being told anything regarding these new boxes

Read on here that some got their boxes within 24 hrs of placing their order , even as far away as Christchurch ….. really ???

Ordered Wednesday, received Friday in Whanganui

Now I have to binge-watch my recorded material, probably change over on Monday

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PolicyGuy

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#3066828 22-Apr-2023 09:42

clayton:

Have you ... activated your account with new the Sky Box?

(1) New Sky Box Setup | Sky - YouTube

Thanks, @clayton

I never got the "email with a link to a short video" - yes, I checked my Junk & Spam folders - so that's really helpful.
😀

stevemat

44 posts

Geek
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#3066829 22-Apr-2023 09:46

New Sky Box, HDMI Splitter issue sorted!

After talking to a real kiwi based Sky Tech I have sorted my HDMI splitter & CAT6 transfer system into the second lounge.

Needed yo go into My Hub, Android, Device Settings, Screen and charge setting from Auto (max resolution) to 1080i.

Quality not quite as good as main TV, but it certainly works!

clayton

342 posts

Ultimate Geek
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#3066831 22-Apr-2023 09:56

stevemat:

New Sky Box, HDMI Splitter issue sorted!

After talking to a real kiwi based Sky Tech I have sorted my HDMI splitter & CAT6 transfer system into the second lounge.

Needed yo go into My Hub, Android, Device Settings, Screen and charge setting from Auto (max resolution) to 1080i.

Quality not quite as good as main TV, but it certainly works!

Great work thanks for that, are you using 1080i @ 50Hz input? that's what my current setup says on the other TV's, I haven't got the new box yet but image looks good, much better than when I was using a RF modular setup

bmr63

91 posts

Master Geek
+1 received by user: 47

#3066832 22-Apr-2023 10:03

stevemat:

New Sky Box, HDMI Splitter issue sorted!

After talking to a real kiwi based Sky Tech I have sorted my HDMI splitter & CAT6 transfer system into the second lounge.

Needed yo go into My Hub, Android, Device Settings, Screen and charge setting from Auto (max resolution) to 1080i.

Quality not quite as good as main TV, but it certainly works!

Hopefully that solution doesn’t kill your chance of 4K on your main set (as that’s supposed to be an advantage the new box has over the legacy one) once they make 4K content available…….?

Steve

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