Sky Sport Now - 2019 changes

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525 posts

Ultimate Geek

#2957961 22-Aug-2022 21:42

The website is live. Not sure if watching anything works as I don't have an account. Seems a lot better for finding things quickly on-demand.

shaopu

111 posts

Master Geek

#2957962 22-Aug-2022 21:45

I got that too, but that email told me I won’t be able to cancel the pass during the update time, they said I will still be able to access all live and on demand content which is a lie

Theclaytons

203 posts

Master Geek

#2957965 22-Aug-2022 21:47

What are you wanting to watch? Or are you just complaining because you can?

http://www.speedtest.net/result/6594768645.png

shaopu

111 posts

Master Geek

#2957969 22-Aug-2022 21:50

It doesn’t matter what I want to watch, I paid for the service so I should have the right to consume any content and I was told that the update won’t impact me accessing the content via that update email..

kharris

1209 posts

Uber Geek

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#2957970 22-Aug-2022 21:50

kiwiharry:
shaopu:

The communication is he worst I have ever seen! They could at least do a much better job to comm their customer

I got an email from them on the 18th about the upgrade happening.

Yes. An email that makes no mention of a tv outage on the 22nd.
The app upgrade is supposed to be on the 23rd and the email says in most cases it will be automatic.

Kirk

Theclaytons

203 posts

Master Geek

#2957973 22-Aug-2022 22:05

Mine is working fine. No issues at all.

http://www.speedtest.net/result/6594768645.png

Billyspleen75

80 posts

Master Geek

#2958003 23-Aug-2022 06:58

Any live show I select goes to the start by default which is great.
There's then an option to then "watch from live". That's more logical than spark imo, as I had a few instances where the watch from start option never showed and I would be shown the game score 60 minutes in.

I can skip forward to catch up but there's no time indicator to let me know how far behind I am or how fast I am skipping forward. It appears to be a 30 second skip if I time it by the game clock.

Highlights look simpler to find as they are sorted by sport. Premier League is sorted into matchdays as well.

Picture quality looking good on the Man United Liverpool game

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Stu1

1769 posts

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#2958006 23-Aug-2022 07:05

No content available for me this morning, have to watch Netflix I guess on the train

Billyspleen75

80 posts

Master Geek

#2958007 23-Aug-2022 07:06

Apparently a delay on the Samsung rollout

evilonenz

/dev/urandom
287 posts

Ultimate Geek

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Lifetime subscriber

#2958008 23-Aug-2022 07:11

I had to remove the app from my phone, and reinstall it, had no updates available. Once reinstalled, seems to be working well.

Smokeping

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Stu1

1769 posts

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Subscriber

#2958023 23-Aug-2022 07:30

evilonenz:
I had to remove the app from my phone, and reinstall it, had no updates available. Once reinstalled, seems to be working well.

Thank you that worked :) can now watch the football cheers

Starlith

208 posts

Master Geek

Trusted

#2958081 23-Aug-2022 08:43

What a shit show..

I can't watch anything as its all locked and asking me to buy another pass when I last paid for on July 28

shaopu

111 posts

Master Geek

#2958091 23-Aug-2022 09:17

So I am not just complaining because I can, there are many other who also suffered from this upgrade, and they just picked the best day and time to do so, surely their deployment manager is not into football. https://www.nzherald.co.nz/business/sky-sport-now-upgrade-hit-by-glitches/V5P5VJ3BEASNZ3JFOYFFZDX7PQ/

arnies

525 posts

Ultimate Geek

#2958104 23-Aug-2022 09:46

Pretty mind boggling why they wouldn't do this update during the week. Seems like the main issue is people phones/devices haven't automatically installed the updates.
101 in app development is you can never control what is on the users phones. Really needed to be mid-week so they could communicate this better.

Billyspleen75

80 posts

Master Geek

#2958110 23-Aug-2022 10:32

arnies:
Pretty mind boggling why they wouldn't do this update during the week. Seems like the main issue is people phones/devices haven't automatically installed the updates.
101 in app development is you can never control what is on the users phones. Really needed to be mid-week so they could communicate this better.

Scheduling it just before a man United Vs Liverpool game is certainly an oversight.

But Tuesday is pretty midweek...

The big EPL games are normally always Monday mornings, if not Sunday mornings.

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