Neon app performance

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17104 posts

Uber Geek

Lifetime subscriber

#3052415 20-Mar-2023 16:41

I've used it on Google Chromecast 4k w TV in the last couple of days. It seemed better although not completely fixed. In both cases I didn't have to look far for my program. t
That could be it..

lawilson97

49 posts

Geek

#3052418 20-Mar-2023 16:45

andrew75: Nvidia shield pro

Dayum! Now that is surprising. Oddly enough, I had an old 2018 Galaxy A8+ phone and Neon works perfectly fine. It's definitely something to do with Android TV OS.

If you've got the issues even with the brute force of the Shield Pro, I think we're all screwed.

lawilson97

49 posts

Geek

#3052420 20-Mar-2023 16:47

gzt: I've used it on Google Chromecast 4k w TV in the last couple of days. It seemed better although not completely fixed. In both cases I didn't have to look far for my program. t
That could be it..

Yes same setup as you. The only method that makes (albeit barely) usable is force closing the app and clearing the cache every time you start watching, and then after two episodes you'll have to do it again because it starts getting slow again.

gzt

17104 posts

Uber Geek

Lifetime subscriber

#3052422 20-Mar-2023 17:01

I'm not a frequent neon user I think that's in my favour :. ).

heapsort

245 posts

Master Geek

Lifetime subscriber

#3052441 20-Mar-2023 17:47

We recently bought a DishTV SmartVu A7070 to replace a VTV box, and the worst thing about it we've found is that with second and subsequent use of the Neon app, its delay in responding to remote button presses makes it (just the Neon app, not the whole device) almost unusable. We've already established the necessary habit of disconnecting and reconnecting the power (easier, and about as fast, as force-stopping the app) before watching Neon. No such problems with any other apps we use.

farcus

1554 posts

Uber Geek

#3052497 20-Mar-2023 20:09

lawilson97:
andrew75: Nvidia shield pro

Dayum! Now that is surprising. Oddly enough, I had an old 2018 Galaxy A8+ phone and Neon works perfectly fine. It's definitely something to do with Android TV OS.

If you've got the issues even with the brute force of the Shield Pro, I think we're all screwed.

phone and android tv are different apps
NEON have already acknowledged there is a problem with the TV app (although inexplicably trying to blame google)

RustyViewer

296 posts

Ultimate Geek

#3061115 10-Apr-2023 17:34

Ok, so it's not my imagination. I re-subscribed to Neon recently because Outlander seasons 1-5 is finishing at the end of April and I thought it wasn't this slow last time I was on. I complained in Neon chat and they didn't seem to know anything about it. The best performance I can get is with my Panasonic twin tuner HWT260 for fast forward or rewind but it takes several seconds to go to the next episode. Perhaps watching it on my PC is a better idea for now.

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lawilson97

49 posts

Geek

#3061189 10-Apr-2023 19:24

Depending on the Neon employee you talk to, you will hear different things.

Just recently, Neon released a UI update which has cleaned things up, but the performance issues remain.

I bought a TCL 65C835, which uses a much faster processor than the CCWGTV. With this brute force, the app runs quicker. Sadly there are still serious delays when navigating the home page, pausing, resuming and bringing up the fast forward/rewind interface.

lawilson97

49 posts

Geek

#3061193 10-Apr-2023 19:29

heapsort:
We recently bought a DishTV SmartVu A7070 to replace a VTV box, and the worst thing about it we've found is that with second and subsequent use of the Neon app, its delay in responding to remote button presses makes it (just the Neon app, not the whole device) almost unusable. We've already established the necessary habit of disconnecting and reconnecting the power (easier, and about as fast, as force-stopping the app) before watching Neon. No such problems with any other apps we use.

I force close and clear cache, it does make a difference. Oddly, caching data should improve performance... bloody Neon. Just such a pain to do it every single time.

andrew75

145 posts

Master Geek

ID Verified

#3061214 10-Apr-2023 21:09

Perforrmance is still dire. It gets worse the longer the app is running. On starting it is barely usable. Once you have watched something I need to terminate the app app and restart it to be able to use the menu again without major frustration.

lawilson97

49 posts

Geek

#3061217 10-Apr-2023 21:26

andrew75:
Perforrmance is still dire. It gets worse the longer the app is running. On starting it is barely usable. Once you have watched something I need to terminate the app app and restart it to be able to use the menu again without major frustration.

Yes, this is exactly what I've been having to do. It seems it's the only "solution" until it is fixed. If I had to guess, the app needs to be re-written from the ground-up - it's like there's too much bloat.

andrew75

145 posts

Master Geek

ID Verified

#3061221 10-Apr-2023 21:56

My guess would be a memory leak or something.

RustyViewer

296 posts

Ultimate Geek

#3061467 11-Apr-2023 14:58

Neon have announced maintenance to be carried out from 12:30am to 1:am Thursday 13th April. Do you think this might fix things?

Groucho

524 posts

Ultimate Geek

#3061516 11-Apr-2023 15:23

RustyViewer:

Neon have announced maintenance to be carried out from 12:30am to 1:am Thursday 13th April. Do you think this might fix things?

Don't know where you saw this but my guesstimate is it'll be their central servers where their video library is stored. A specific timeframe is the giveaway for me whereas an app update would be released then dribble out as each device picks it up and applies over hours or days.

But who knows, hope to be proven wrong! They have some great content but their Android app performance is appalling compared to ANY other streaming platform.

RustyViewer

296 posts

Ultimate Geek

#3064497 17-Apr-2023 13:28

Still really bad. Will stick to watching it on the PC but have been watching stuff on TVNZ at the moment. I am half way through the first season of Counterpart.

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