stuartmac:

Look - I am no apologist for Sky but this is no commerce commission outrage matter either.

It seems that Sky attempts to support a wide variety of devices (smart tvs of various brands and models with varied capabilities), Apple TV devices, Android, iOS, Android TV, gaming consoles... ) and people's experiences have therefore varied. Whether that is a wise strategy from Sky is debatable - it is obvious that some devices have had and continue to have teething issues, some unresolved.

Throw in general issues people have with streaming and home networks and varied expectations, and I can see why people have become frustrated.

In my case I found when casting to my Gen2 Chromecasts directly after the version upgrade;

1. the live TV feeds were fine


2. the replays were jittery and unwatchable. And it took Sky hours after the event to post EPL replays, so they were not available when I wanted to watch them.


3. the 24 hours catch-up feature did not work, so it could not compensate for the replay problems.

So I upgraded one of my Chromecasts to a Gen4 - model. Now the app is running as an Android-TV app, the experience was transformed - all features now worked. I recognised a Gen2 Chromecast was probably due for a refresh, and just sucked it up.

I am down $100 for a new Chromecast, I am paying $40/month where Spart-Sports was $20/month, and the timing of the upgraded version (after the start of the EPL season and in the midst of All-Black tests) was unfortunate - but it all now works satisfactorily for me, the new features are welcome, and I am not outraged by the experience

Since then Sky has done something else and my Gen2 Chromecast now DO play replays fine (but the 24-hour catch-up still plays the live channel).

So in summary I don't think Sky have covered themselves in glory. But this is not a "storm the citadel", demand refunds and report to the commerce commission situation.