Sky Sport Now - 2019 changes

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340 posts

Ultimate Geek
+1 received by user: 128

#2968497 15-Sep-2022 11:15

shaopu: Just paid subs to watch champion league in spark sports, unfortunately we live in a monopoly market, despite the money, experience on spark sports is miles and miles ahead of sky sports now!! Picture quality, navigation experience, etc are all way better!

100% this, I cringe when Sky announce they have the rights to something these days. They don't really care about streamers, their focus is their set up boxes.

Hemi88

194 posts

Master Geek
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#2968507 15-Sep-2022 11:45

@ kharris not yet I was giving it couple days to see, tried again this morning still error message with iOS/tv16 so I will send a message

PolicyGuy

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#2968561 15-Sep-2022 11:56

dougierydal:

shaopu: Just paid subs to watch champion league in spark sports, unfortunately we live in a monopoly market, despite the money, experience on spark sports is miles and miles ahead of sky sports now!! Picture quality, navigation experience, etc are all way better!

100% this, I cringe when Sky announce they have the rights to something these days. They don't really care about streamers, their focus is their set up boxes.

You're surprised when Sky looks after its highest-margin customers?
And disappointed when Sky moves in the market to make its set-top box / satellite dish offering more attractive and Spark Sport and other streamers less attractive?

Sky says the answer is simple: get a dish and a set-top box.
Sky wants you as a satellite TV customer, they've already paid for the satellite & broadcasting rights, so the more users the more profit.
They can now take you as a lower margin streaming-only customer, but they'd much rather have you super-glued to their STB

shaopu

111 posts

Master Geek
+1 received by user: 4

#2968565 15-Sep-2022 12:06

Not surprised on how they treat streaming customer as lower margin, no one wants to put a STB, they are just going backward.

I am super surprised that the Sky Sports Now App scored 4.5 ratings in Apple App Store.....I scrolled and saw most of reviews within the last two years are 1 or 2 stars...

CRXAGN

Benoire

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#2968570 15-Sep-2022 12:11

shaopu:

Not surprised on how they treat streaming customer as lower margin, no one wants to put a STB, they are just going backward.

I am super surprised that the Sky Sports Now App scored 4.5 ratings in Apple App Store.....I scrolled and saw most of reviews within the last two years are 1 or 2 stars...

They've improved it a lot in the past month. Still has massive UI problems on Android TV but quality is far better.

At a general point I am surprised that SSN isn't part of their new STBs, so the streaming only device gets Sky Go and SSN while the DVB-s2/IPTV version gets recording/SSN/OnDemand. Wouldn't cost them extra surely as they own the systems etc. already.

kharris

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#2968827 15-Sep-2022 21:09

Hemi88: @ kharris not yet I was giving it couple days to see, tried again this morning still error message with iOS/tv16 so I will send a message

No wonder people don’t like reporting faults. Support is painful. The usual scripted responses but also a refusal to really listen and even worse they send me back responses asking me to do things I have already done. I wish they would read the messages before responding. Wasting my time.

Kirk

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Hemi88

194 posts

Master Geek
+1 received by user: 38

#2968828 15-Sep-2022 21:18

kharris No wonder people don’t like reporting faults. Support is painful. The usual scripted responses but also a refusal to really listen and even worse they send me back responses asking me to do things I have already done. I wish they would read the messages before responding. Wasting my time.

yep support is no help at all same experience

kharris

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#2969263 16-Sep-2022 17:16

Hemi88:
kharris No wonder people don’t like reporting faults. Support is painful. The usual scripted responses but also a refusal to really listen and even worse they send me back responses asking me to do things I have already done. I wish they would read the messages before responding. Wasting my time.
yep support is no help at all same experience

Highlight videos appear to be fixed for iOS 16.

Kirk

Hemi88

194 posts

Master Geek
+1 received by user: 38

#2969270 16-Sep-2022 17:57

kharris Highlight videos appear to be fixed for iOS 16.

Cool Good to know

dougierydal

340 posts

Ultimate Geek
+1 received by user: 128

#2969375 17-Sep-2022 08:25

PolicyGuy:

You're surprised when Sky looks after its highest-margin customers?
And disappointed when Sky moves in the market to make its set-top box / satellite dish offering more attractive and Spark Sport and other streamers less attractive?

Sky says the answer is simple: get a dish and a set-top box.
Sky wants you as a satellite TV customer, they've already paid for the satellite & broadcasting rights, so the more users the more profit.
They can now take you as a lower margin streaming-only customer, but they'd much rather have you super-glued to their STB

Not surprised in the slightest, just stated I was disappointed when it happens. Set top boxes aren't the future (or even really the present). I see no reason they can't look after both, Foxtel's offering Kayo is a vastly superior product to SkySportNow.

There will be many like me who will never go back to a STB

tdgeek

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#2969378 17-Sep-2022 08:34

I get all that but I find the STB convenient. In one place, stuff I watch is on auto record. Yes, I stream as well, i just have to switch AV so I then have a myriad of apps I have to trundle through. Scroll heaven... Handy for bingeing though, but otherwise its like digging through a sock drawer. End of the day, if its on TV, I dont really care how, Sky Satellite is just one of many "apps" I have to manage these days.

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fishb8

85 posts

Master Geek
+1 received by user: 25

#2969386 17-Sep-2022 08:54

I still have the STB, which I paid for, many years ago and still find it very useful and user friendly.

I was under the impression that the new STB was a hybrid that both had satellite and fibre inputs. That appears to be a versatile delivery device and that can be 'bought', too.

KDee

71 posts

Master Geek
+1 received by user: 28

#2971590 22-Sep-2022 10:58

So what's the consensus on Sky Sports Now frame rate issues?

I've been ready since they launched the service to subscribe annually and ditch the dish, but the 3 times I've tried SSN - on various devices - the frame rates have been atrocious for sport. Feels like 25fps re-encoded to 50fps or something weird.

Maybe I am particularly sensitive to it but all I could see while watching cricket and even rugby was the ball juddering along the field. Even a slow pass or kick in rugby would look horrible.

I've been subscribed to Spark Sport for 2-3 years now and it has been perfect 99% of the time.

Sky Go is fantastic as well - no issues.

Sky Sports Now was unwatchable on every device I tried it on. Apple TV 4K, iPad, Chromecast etc. The quality of the picture - the crispness - was acceptable but sport needs to be smooth.

AbleArcher83

9 posts

Wannabe Geek
+1 received by user: 4

#2971593 22-Sep-2022 11:03

So what's the consensus on Sky Sports Now frame rate issues?

----

The highlights on SSN are usually great. I watched some EPL highlights yesterday and the frame rate was fine (prob 50 or 60fps). ESPN and ESPN2 are good too. But the 'live' channels _always_ have poor frame rates. Watchable, but not ideal.

In fairness, Spark Sport is not always great, either. Sometimes it is smooth and other times juddery.

This is on DishTV A7070. Apple TV 3rd gen and Chromecast with Google TV.

Perkynana

27 posts

Geek
+1 received by user: 4

#2971636 22-Sep-2022 11:25

I trialled all 3 services over a two week period.

My advice is if your a sports fan…stay with satelite…it’s superior by far. Just smoother and crisper images

second best viewing was skygo…best viewed on my tablet but also acceptable when chromecast to large tv but inferior to satelite

worst was skysports now.

This was done prior to the latest upgrade.

I have good fibre connection, 2021 Panasonic Jx 950z LEd tv with 200 mhz motion rate….so should be ok for sports and gaming.

Generally the sky streaming experience is poor compared to say watching Disney+ or other quality streamers

Just my opinion

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