MySky update not working

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2031 posts

Uber Geek

#1435490 26-Nov-2015 19:58

code15: The new on demand feature is very cool. I think this is exactly what sky needs to save itself.

There's always going to be a need for live TV (news, sports etc) but now they've got on-demand TV and movies to match Netflix.

I dont have the movie package - can you give me an idea as to how many movies are available ondemand (as opposed to Sky Box Office)?

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ockel

2031 posts

Uber Geek

#1435498 26-Nov-2015 20:09

ockel:
code15: The new on demand feature is very cool. I think this is exactly what sky needs to save itself.

There's always going to be a need for live TV (news, sports etc) but now they've got on-demand TV and movies to match Netflix.

I dont have the movie package - can you give me an idea as to how many movies are available ondemand (as opposed to Sky Box Office)?

Sorry - no need. Realised that I can browse through the list of ondemand movies without having a Movie subscription.

Sixth Labour Government - "Vision without Execution is just Hallucination"

alexingram

38 posts

Geek

#1436781 28-Nov-2015 11:45

code15: The new on demand feature is very cool. I think this is exactly what sky needs to save itself.

There's always going to be a need for live TV (news, sports etc) but now they've got on-demand TV and movies to match Netflix.

Did the update trick this morning, and then had a quick scan of on demand - noticed that Fear of the Walking Dead was marked as Soho (on-demand), which I guess I won't be able to watch as I don't subscribe to Soho. It normally airs on Prime and I can watch via Catchup online as part of basic package. What I'm trying to say is looks like for Basic package subscirbers it might be a bit limited - but at least it's a start.

ockel

2031 posts

Uber Geek

#1436807 28-Nov-2015 12:10

alexingram:
code15: The new on demand feature is very cool. I think this is exactly what sky needs to save itself.

There's always going to be a need for live TV (news, sports etc) but now they've got on-demand TV and movies to match Netflix.

Did the update trick this morning, and then had a quick scan of on demand - noticed that Fear of the Walking Dead was marked as Soho (on-demand), which I guess I won't be able to watch as I don't subscribe to Soho. It normally airs on Prime and I can watch via Catchup online as part of basic package. What I'm trying to say is looks like for Basic package subscirbers it might be a bit limited - but at least it's a start.

Perhaps it'll only be available after the series has finished on Prime? There might be restrictions on which "window" it can be released online.
I noticed Hell on Wheels Series 5, which has finished on Soho isnt available at all. Either episodes or box set. It'll be a timing thing.
Somethings have never been aired, are available on Neon and now suddenly available ondemand. Atlantis series 1 and 2 for example.

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sleepy

334 posts

Ultimate Geek

#1437132 29-Nov-2015 09:54

Put off doing the update for a few days but got twitchy had to have a play

well that was easy did it before coming to work this morning, all programs recorded as they were
similar to the uk version i was using last week but not as clumsy
will have a bigger play tonight

kiwifidget

"Cookie"
3423 posts

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Lifetime subscriber

#1437561 30-Nov-2015 09:00

It must be summer as my Sky reception now routinely goes AWOL during the afternoon and early evening (atmospheric conditions, it seems too much sky is a problem for Sky). It did this all last summer too.
Can you use the internet connection to watch "live" Sky for when the dish goes out?

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Jase2985

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#1437564 30-Nov-2015 09:05

i would say your LNB is on its way out. call sky and get them to sort it

no you cant watch live tv, you can only download things to watch

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ZollyMonsta

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#1437565 30-Nov-2015 09:07

kiwifidget: It must be summer as my Sky reception now routinely goes AWOL during the afternoon and early evening (atmospheric conditions, it seems too much sky is a problem for Sky). It did this all last summer too.
Can you use the internet connection to watch "live" Sky for when the dish goes out?

Why not just call SKY and book a job. Sounds like your LNB is dying.

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As per the usual std disclaimer.. "All thoughts typed here are my own."

kiwifidget

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#1437573 30-Nov-2015 09:37

ZollyMonsta:
kiwifidget: It must be summer as my Sky reception now routinely goes AWOL during the afternoon and early evening (atmospheric conditions, it seems too much sky is a problem for Sky). It did this all last summer too.
Can you use the internet connection to watch "live" Sky for when the dish goes out?

Why not just call SKY and book a job. Sounds like your LNB is dying.

Which is what I did last year, but they wouldnt do anything, just said it was normal and to "reboot" the unit when it happened.
They said because it was working at night there cant be anything wrong with the equipment.
So hooray for built-in Freeview.
Now I am with Vodafone+Sky (not VodafoneTV!) so I'm not even sure who I would call.

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Andib

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#1437649 30-Nov-2015 10:01

kiwifidget: .
Now I am with Vodafone+Sky (not VodafoneTV!) so I'm not even sure who I would call.

If you have a Sky branded decoder you still call sky for technical support (0800 759 759) and Vodafone for billing support, if you have a Vodafone (or Telstraclear) branded decoder call Vodafone for support (0800 438 448)

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.DISCLAIMER
Anything I post is my own and not the views of my past/present/future employer.
#>

lxsw20

3552 posts

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Subscriber

#1437651 30-Nov-2015 10:05

kiwifidget:
ZollyMonsta:
kiwifidget: It must be summer as my Sky reception now routinely goes AWOL during the afternoon and early evening (atmospheric conditions, it seems too much sky is a problem for Sky). It did this all last summer too.
Can you use the internet connection to watch "live" Sky for when the dish goes out?

Why not just call SKY and book a job. Sounds like your LNB is dying.

Which is what I did last year, but they wouldnt do anything, just said it was normal and to "reboot" the unit when it happened.
They said because it was working at night there cant be anything wrong with the equipment.
So hooray for built-in Freeview.
Now I am with Vodafone+Sky (not VodafoneTV!) so I'm not even sure who I would call.

You call Sky. I had them out three times in 6 months for signal issues, it was never a problem to get someone out.

Smithy47

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#1437971 30-Nov-2015 17:32

kiwifidget: It must be summer as my Sky reception now routinely goes AWOL during the afternoon and early evening (atmospheric conditions, it seems too much sky is a problem for Sky). It did this all last summer too.
Can you use the internet connection to watch "live" Sky for when the dish goes out?

It sounds like you have got one of the 100's of faulty LNB from a few years back (They were the duel LNB's). They leak and fill with water, as they get hot with the sun in the afternoon you get the "Atmospheric Conditions" sign. Once the LNB has cooled down at night normal service is resumed. You need to ring Sky and get it changed and your problem will go away.

Smithy

wingbat45

233 posts

Master Geek

#1438020 30-Nov-2015 18:07

kiwifidget: It must be summer as my Sky reception now routinely goes AWOL during the afternoon and early evening (atmospheric conditions, it seems too much sky is a problem for Sky). It did this all last summer too.
Can you use the internet connection to watch "live" Sky for when the dish goes out?

Try using the words "ongoing issues" and "look at the notes on my account" and " can I speak to a team leader if you can't help"

eracode

Smpl Mnmlst
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#1438687 1-Dec-2015 15:51

I deleted a recent post because I got the forced update trick sorted.

Sometimes I just sit and think. Other times I just sit.

joshhill96

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#1438696 1-Dec-2015 16:03

Smithy47:
kiwifidget: It must be summer as my Sky reception now routinely goes AWOL during the afternoon and early evening (atmospheric conditions, it seems too much sky is a problem for Sky). It did this all last summer too.
Can you use the internet connection to watch "live" Sky for when the dish goes out?

It sounds like you have got one of the 100's of faulty LNB from a few years back (They were the duel LNB's). They leak and fill with water, as they get hot with the sun in the afternoon you get the "Atmospheric Conditions" sign. Once the LNB has cooled down at night normal service is resumed. You need to ring Sky and get it changed and your problem will go away.

An LNB that my grandmother got installed when she first got SKY in 2016 died and fried all the ports back in October, so these LNBs are not the best quality in my opinion, not too sure how this new one would last. Do they still supply the Sharp ones?

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